PC shuts down in specific games

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Kendel

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Oct 21, 2020
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Hi, I'm new here and hope that I can get help in this forum! It seems like people here know what they're talking about. So I have hope ;D

My pc just turns off when I reach certain spots of certain games. It does not shut down, but simply goes out and then starts up again automatically. I have had this behavior so far in Red Dead Redemption 2 at various points, but especially when you reach Saint Denis. In Phasmaphobia when I play Karty Asylum and leave the truck and in Assassin's Creed Odyssey as soon as I start a new game. In all three cases it appears as if the error always occurs in a very similar place. As if something were being loaded that caused the computer to crash.
At first, I assumed the part was overheated. However, all measurements showed that shortly before the crash all sensors were between 54 °C and a maximum of 62 °C. So actually no temperature where I would expect such behavior. I then went through the hard drive and started the games from another hard drive. However, the behavior remained the same.
I have already replaced the RAM and the GPU. The error still occurred.
My system looks like this:
  • System: MS-7A38
  • CPU: AMD Ryzen 9 3900X 12-core, 3800 MHz
  • RAM: G.SKILL Value DDR4 2400 C15 4x8GB
  • OS: Windows 10 Home
  • Graphics card: NVIDIA GeForce RTX 2060 Super
The BSoD is logged, but the event is just an unspecific 6008 error. So nothing much too helpful. Various benchmarks couldn't cause the issue or find anything.

Does anyone have any idea what else I could check? I'm not getting the impression that it's just a hardware failure.

Thank you for your help!
 

Kendel

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Oct 21, 2020
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Hello

Please download this and run and then post that log..



@jmarket @phillpower2
Hi and thank you.
I executed it in the documents' folder but it couldn't download and execute autorunsc.exe. And it went into this "waiting for system info"-loop.
I had to split the files in two zips, since the file was too large to upload.
 

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phillpower2

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Sep 9, 2016
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CPU: AMD Ryzen 9 3900X 12-core, 3800 MHz

RAM: G.SKILL Value DDR4 2400 C15 4x8GB

Ryzen CPUs are notoriously picky when it comes to the speed of the RAM and at 2400MHz maxed out I suspect that your budget RAM is throttling the CPU when it is under load, you ideally need RAM that is at least capable of 3200MHx for your particular CPU, see specs here

To allow is to do some further checks, see the below;

Post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

Kendel

PCHF Member
PCHF Member
Oct 21, 2020
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Ryzen CPUs are notoriously picky when it comes to the speed of the RAM and at 2400MHz maxed out I suspect that your budget RAM is throttling the CPU when it is under load, you ideally need RAM that is at least capable of 3200MHx for your particular CPU, see specs here

To allow is to do some further checks, see the below;

Post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

The snapshot url: http://speccy.piriform.com/results/CBKABfWL0ww6iTvJzPEGaXX

I added a photo of the PSU specs.
 

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phillpower2

PCHF Administrator
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Support Team
Sep 9, 2016
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When you next reply can I ask that you do not quote the whole post as it means I must read it in case you have inserted any info in there, snippets are fine though as they do help with highlighting important info you need to put across, thanks.

The slow RAM you are aware so only two things to mention.

You could do with a better quality PSU, the brand that you have is good but the efficiency rating is not so good, when there is a high end video card involved you should always have a minimum of a Gold efficiency rated PSU to support it, see Which power supply do you need?

The following is a real serious problem, see my canned explanation below for as to why;

Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 264520E4
Size: 232 GB
Used Space: 220 GB (94%)
Free Space: 11,9 GB (6%

For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available on a HDD and an SSD between 10 and 15% as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.

Troubleshooting computer problems is a waste of time when it is known that Windows is out of date as any one of a number of the missing hot fixes could be the solution to any problem that you may be having.

Uninstall as many unused programs, games, videos and music files as you can and get yourself another means of backing up to, post back when you have between 20 and 25% free storage on the C: drive/partition and we can go from there.
 

Kendel

PCHF Member
PCHF Member
Oct 21, 2020
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I can rule out the problem with the hard drive insofar as I transferred the game data from the HDD to the SSD, which is why the SSD has only been so full since this morning. I wanted to see whether the defect occurs equally on both hard drives. And that's the case. The SSD has long been tidied up.

I can also exclude Windows because I have the problem with a game under Linux.

As a test, I will install other RAM and a different PSU and see whether the problems still arise.
 

phillpower2

PCHF Administrator
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Support Team
Sep 9, 2016
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We had no way of knowing that as this is the first time that you have mentioned it :(

The RAM you definitely need to do because of the performance hit your CPU is taking, the PSU you could hold off on until you have fitted the correct RAM and then given the computer a good testing.
 
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