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Solved PC restarts out of the blue

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vger

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#41
Yeah just getting over a 4 day stint of some messed up flu bug..
Don't use edge as my main browsers,but my wife does. I use Chrome and Opera. No problems with MBAM and or voodoo or hitman. Nvidia has not been a problem,but Nvidia experience is suppose to be un-installed. Been wary about using Avast again but i have not had any issues with Avast. To clear this up a bit also,this restart issue has been going on for some time but it was so infrequent it didn't bother me much. Then the restarts picked up and i turned on MS updates again and got the new updates for this version of win 10,so i am not sure if this has anything to do about the current restart issue. On these other things,it will be a process since i have more than one person using this pc. One of the reasons i have not done the tweaking tool yet since it is time intensive with it's scan.
 

phillpower2

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#42
. No problems with MBAM and or voodoo or hitman. Nvidia has not been a problem,
Your MTB log suggests otherwise, did you happen to check the Event Viewer at the time of the last hard shut down.

Ideally you need the computer to yourself for the day as you have no chance of isolating the cause/s of the problems if folk are using the computer while you are trying to troubleshoot.
 

vger

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#43
Well no i have not checked event viewer, didn't cross my mind been busy or sick.. Like i said it has been doing this restart before and i didn't have hitman pro installed then after this license runs out will never again. Mbam has been on here the longest. Ok i will remove MBAM now. While i have have the time.
 

phillpower2

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#44
========================= Event log errors: ===============================

Application errors:
==================
Error: (01/09/2018 01:52:00 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/09/2018 01:51:13 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-S01DA7B)
Description: Package Microsoft.Windows.Photos_2017.39101.16720.0_x64__8wekyb3d8bbwe+App was terminated because it took too long to suspend.

Error: (01/09/2018 01:42:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.1.0.595, time stamp: 0x59f745cb
Faulting module name: SPControllerImpl.dll, version: 3.0.0.165, time stamp: 0x5a009500
Exception code: 0xc0000005
Fault offset: 0x000000000001d3f9
Faulting process id: 0xc90
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
Faulting package full name: mbamservice.exe4
Faulting package-relative application ID: mbamservice.exe5

Error: (01/08/2018 08:52:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: NVDisplay.Container.exe, version: 1.2.0.0, time stamp: 0x59f35da7
Faulting module name: nvxdsyncplugin.dll_unloaded, version: 8.17.13.8813, time stamp: 0x59f35207
Exception code: 0xc0000005
Fault offset: 0x000000000006513d
Faulting process id: 0x3884
Faulting application start time: 0xNVDisplay.Container.exe0
Faulting application path: NVDisplay.Container.exe1
Faulting module path: NVDisplay.Container.exe2
Report Id: NVDisplay.Container.exe3
Faulting package full name: NVDisplay.Container.exe4
Faulting package-relative application ID: NVDisplay.Container.exe5

Error: (01/08/2018 08:52:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0x0eedfade
Fault offset: 0x0000000000013fb8
Faulting process id: 0x2920
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5

Error: (01/08/2018 07:08:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: EdgeContent.dll, version: 11.0.16299.125, time stamp: 0xe5feec40
Exception code: 0xc0000409
Fault offset: 0x0000000000082243
Faulting process id: 0x2dcc
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5

Error: (01/08/2018 10:14:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xcfffffff
Fault offset: 0x00000000000a0f54
Faulting process id: 0x25c4
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5

Error: (01/06/2018 03:27:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.125, time stamp: 0x5a29bafe
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.98, time stamp: 0x950216af
Exception code: 0xc000041d
Fault offset: 0x000000000007b380
Faulting process id: 0x23a0
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5

Error: (01/06/2018 03:27:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.125, time stamp: 0x5a29bafe
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.98, time stamp: 0x950216af
Exception code: 0xc0000005
Fault offset: 0x000000000007b380
Faulting process id: 0x23a0
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5

Error: (01/06/2018 03:20:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0x0eedfade
Fault offset: 0x0000000000013fb8
Faulting process id: 0x3c08
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5

System errors:
=============
Error: (01/09/2018 01:44:59 PM) (Source: Service Control Manager) (User: )
Description: The Malwarebytes Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (01/09/2018 01:42:57 PM) (Source: DCOM) (User: DESKTOP-S01DA7B)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-S01DA7BmineS-1-5-21-316328044-2118805834-102097762-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:05 PM) (Source: Service Control Manager) (User: )
Description: The VoodooShieldService service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (01/09/2018 01:41:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the VoodooShieldService service to connect.

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:40:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:36:05 PM on ‎1/‎9/‎2018 was unexpected.

Error: (01/09/2018 01:37:17 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (01/09/2018 01:52:00 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/09/2018 01:51:13 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-S01DA7B)
Description: Microsoft.Windows.Photos_2017.39101.16720.0_x64__8wekyb3d8bbwe+App

Error: (01/09/2018 01:42:44 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.1.0.59559f745cbSPControllerImpl.dll3.0.0.1655a009500c0000005000000000001d3f9c9001d3897956fe81d6C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exeC:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\SPControllerImpl.dll18fa3d57-0b5a-4af6-9f28-d9a9461fbf2a

Error: (01/08/2018 08:52:48 PM) (Source: Application Error)(User: )
Description: NVDisplay.Container.exe1.2.0.059f35da7nvxdsyncplugin.dll_unloaded8.17.13.881359f35207c0000005000000000006513d388401d3882745562ec8C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exenvxdsyncplugin.dll673167a5-fd4a-4213-90dc-858d67412782

Error: (01/08/2018 08:52:27 PM) (Source: Application Error)(User: )
Description: Explorer.EXE10.0.16299.125feba44fbKERNELBASE.dll10.0.16299.154736733c0eedfade0000000000013fb8292001d388934c3ab9c7C:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\KERNELBASE.dll5f913ee9-ee6a-4b5d-93db-be4b27753bb6

Error: (01/08/2018 07:08:50 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdEdgeContent.dll11.0.16299.125e5feec40c000040900000000000822432dcc01d388d71799abb9C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EdgeContent.dlldf3ef4ee-be20-4c4a-baf4-ebad60f40ee4Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess

Error: (01/08/2018 10:14:31 AM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdntdll.dll10.0.16299.64493793eacfffffff00000000000a0f5425c401d38893595c59dbC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WINDOWS\SYSTEM32\ntdll.dllf48d3ff6-bbe9-4589-a03f-be7f270e4c0fMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess

Error: (01/06/2018 03:27:27 PM) (Source: Application Error)(User: )
Description: MicrosoftEdge.exe11.0.16299.1255a29bafeWindows.UI.Xaml.dll10.0.16299.98950216afc000041d000000000007b38023a001d3872cc02ed2c7C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exeC:\Windows\System32\Windows.UI.Xaml.dlle41386c8-65be-4fc4-98a3-c82ffdfd79dcMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweMicrosoftEdge

Error: (01/06/2018 03:27:23 PM) (Source: Application Error)(User: )
Description: MicrosoftEdge.exe11.0.16299.1255a29bafeWindows.UI.Xaml.dll10.0.16299.98950216afc0000005000000000007b38023a001d3872cc02ed2c7C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exeC:\Windows\System32\Windows.UI.Xaml.dll60416212-b5bf-4a65-8d22-0fe1955f7e28Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweMicrosoftEdge

Error: (01/06/2018 03:20:36 PM) (Source: Application Error)(User: )
Description: explorer.exe10.0.16299.125feba44fbKERNELBASE.dll10.0.16299.154736733c0eedfade0000000000013fb83c0801d3872b08cfb0abC:\WINDOWS\explorer.exeC:\WINDOWS\System32\KERNELBASE.dll5b0498ca-72cc-4597-9fc8-a489afd4b3fc


CodeIntegrity Errors:
===================================
Date: 2018-01-09 10:54:47.792
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-09 09:12:27.987
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 18:11:56.695
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 14:51:25.129
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 12:41:24.779
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 12:05:28.294
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 10:14:13.011
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-07 20:03:26.672
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-07 16:25:28.927
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-07 09:52:06.353
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.
 

vger

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#45
Ok does MS office use other resources or does other resource use MS office? Because i do not use MS office. Unless MS has it tied to word pad now.
 

phillpower2

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#48
No worries, been busy myself :(

Earlier versions of Windows and IE browser could not open PDF files whereas Microsoft Edge in Windows 10 can, as said not certain but perhaps the PDF reader is taken from Microsoft Office.
 

vger

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#49
No worries, been busy myself :(

Earlier versions of Windows and IE browser could not open PDF files whereas Microsoft Edge in Windows 10 can, as said not certain but perhaps the PDF reader is taken from Microsoft Office.
Ok..since i don't use MS office,unless like i said before if wordpad is now under office as well..Any fix for that or just another long line of possible causing issues?
 

vger

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#53
I hope i can find a work around for voo doo shield. Also MS edge is a no go,the wife refuses to use any other browser. Other than having to re learn how to get in to safe mode on Win 10,no problems. Avast ,Mbam and experience for the gt 610 ,voo doo are gone .

Edit: WIn defender up and running
 

phillpower2

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#56
In view of the problems that I have had with Windows 10 this past week I`d not be surprised if it was the cause of your problems as well.
 

vger

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#57
Ok just about 10 mins ago,had another restart. This time without actually powering down,could be that i was still moving the mouse around. So this makes me wondering about sleep mode in win 10!
 
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