Solved PC Reboots While Playing Games

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

Clanky

PCHF Member
PCHF Member
Mar 22, 2019
3
0
19
Playing games like Shadow of the Tomb Raider on the higher graphics settings cause the pc to reboot, playing it on low causes my pc to run perfectly.
VR Games are a 100% reboot, the crashing times vary.

On crash, in the event viewer: kernal power (forgot what number)

All drivers are upto date
I've factory reset and OS reset my pc multiple times

Taking it into a local pc repair show, the guy thought it was a RAM issue. Bought new RAM, still crashes.

Processor
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Video Card
NVIDIA GeForce GTX 1060 6GB

RAM
16 GB

Operating System
Windows 10

If anyone could help, i'd appreciate it.
Feel free to ask any/as many questions as you'd like.
New to the forums, sorry if it takes me a while to reply

I've completed a SysnativeFilleCollection which is available as an attached file
 

Attachments

Last edited:

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
3,016
467
55
If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.


To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
3,016
467
55
Couple of things of note in Speccy, if not the cause of the reboots one or more will be affecting the computers performance;

PSU is a Corsair CX750 M An entry level PSU that is not recommended for gaming rigs, recommended by Corsair here for use with basic system builds and desktop PC computer upgrades, make sure that all modular cables are securely connected at both ends.

Power Profile
Active power scheme: High performance This is a form of overclocking that causes overheating which in turn can cause instability, change the setting to Balanced in the Windows Power Plan.

RAM
Memory slots
Total memory slots: 4 You have two sticks of RAM which means that it should be operating in dual channel mode, the fact that it is only working in single channel mode suggests that one of the sticks is in the wrong slot, as a consequence of this you have high memory usage and the RAM is only giving you 50% of the available performance.
Used memory slots: 2
Free memory slots: 2
Memory
Type: DDR3
Size: 16384 MBytes
Channels #: Single
DRAM Frequency: 799.9 MHz
CAS# Latency (CL): 11 clocks
RAS# to CAS# Delay (tRCD): 11 clocks
RAS# Precharge (tRP): 11 clocks
Cycle Time (tRAS): 28 clocks
Command Rate (CR): 2T
Physical Memory
Memory Usage: 33 %

For best and most stable performance the RAM should be in slots A2 and B2 which are the second and fourth DIMM slots away from the CPU.
 

Clanky

PCHF Member
PCHF Member
Mar 22, 2019
3
0
19
I've moved the RAM around and done some testing for crashes the last couple of days

It seems like the issue is fixed.

Thankyou so much for your help.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
3,016
467
55
You are welcome and thank you for letting us know that all is now well with the computer (y)
 
Status
Not open for further replies.