Hi all!
I recently started having some issues with a custom build gaming PC which was constructed approximately 3 years ago which continuously falls in an infinite restart loop immediately after powering it on. I've had issues with it for awhile leading up to this issue which were all primarily software related issues occurring when trying to update the Windows operating system. Just to include it as a backstory for whatever it's worth, I reformatted the C drive to upgrade from Windows Education Edition to Windows Professional as there's no upgrade path available which caused what I believe is a corrupted boot configuration data associated with the error code 0xc000000e. So every time I attempt to update Windows it fails to do so and has to restore itself back to the previous version. One night after work I shut down my PC from the start button (bottom left corner) which forced a Windows update and when I tried to turn it on the next morning the continuous restart issue occurred.
I recorded the following video to demonstrates the exact symptoms that I'm experiencing on my desktop which it's worthwhile to mention that no video output or signal is displayed on any monitors during the boot (as expected) due to how quickly it shuts off.
I immediately assumed it's hardware where either the PSU or Motherboard were the primary causes. So I disassembled the PC and disconnected the PSU and proceeded to test my power supply for failures. My model of PSU has a built in self test functionality which remains a green light when holding it down. I wasn't convinced so I also jumped the PSU using the paper clip test and connected it so lights at the bottom of my PC case which lit up and remained lit until I disconnected the power. So I concluded that the PSU was unlikely to be the cause for the issue.
Next I wanted to test the motherboard so I disconnected everything attached to it including the graphics card, sound card, network card, RAM modules, etc. The issue was still occurring so it wasn't anything external connected via SLI. I then disconnected all of the cables attached to my PSU except the main ATX power connector with 24-pins (everything else such as fans, water cooling, hard drives, etc was still connected to the motherboard) which I've highlighted with a blue rectangle and I was able to successfully turn it on using the red START button and it remained on for as long as the PSU was on. I then inserted another cable to isolate where things are going wrong, the next one I connected was the 4-pin ATX power connector highlighted with a green rectangle to the right and the issue started to happen again. I disconnected it and tried the 8-pin ATX power connected highlighted with a green rectangle to the left and the issue continued to happen. No matter what combination, when either one or both of the ATX power connectors are attached to the PSU the symptoms appear on the PC.
The following image is an identical top down view of my motherboard layout with the aforementioned ATX power connectors highlighted.
There are other connectors which can be viewed in the motherboard manual on page 26 but I stopped testing after isolating the issue to these pins.
If it helps any the following motherboard and power supply is used in my PC configuration respectively:
Thank you!
I recently started having some issues with a custom build gaming PC which was constructed approximately 3 years ago which continuously falls in an infinite restart loop immediately after powering it on. I've had issues with it for awhile leading up to this issue which were all primarily software related issues occurring when trying to update the Windows operating system. Just to include it as a backstory for whatever it's worth, I reformatted the C drive to upgrade from Windows Education Edition to Windows Professional as there's no upgrade path available which caused what I believe is a corrupted boot configuration data associated with the error code 0xc000000e. So every time I attempt to update Windows it fails to do so and has to restore itself back to the previous version. One night after work I shut down my PC from the start button (bottom left corner) which forced a Windows update and when I tried to turn it on the next morning the continuous restart issue occurred.
I recorded the following video to demonstrates the exact symptoms that I'm experiencing on my desktop which it's worthwhile to mention that no video output or signal is displayed on any monitors during the boot (as expected) due to how quickly it shuts off.
I immediately assumed it's hardware where either the PSU or Motherboard were the primary causes. So I disassembled the PC and disconnected the PSU and proceeded to test my power supply for failures. My model of PSU has a built in self test functionality which remains a green light when holding it down. I wasn't convinced so I also jumped the PSU using the paper clip test and connected it so lights at the bottom of my PC case which lit up and remained lit until I disconnected the power. So I concluded that the PSU was unlikely to be the cause for the issue.
Next I wanted to test the motherboard so I disconnected everything attached to it including the graphics card, sound card, network card, RAM modules, etc. The issue was still occurring so it wasn't anything external connected via SLI. I then disconnected all of the cables attached to my PSU except the main ATX power connector with 24-pins (everything else such as fans, water cooling, hard drives, etc was still connected to the motherboard) which I've highlighted with a blue rectangle and I was able to successfully turn it on using the red START button and it remained on for as long as the PSU was on. I then inserted another cable to isolate where things are going wrong, the next one I connected was the 4-pin ATX power connector highlighted with a green rectangle to the right and the issue started to happen again. I disconnected it and tried the 8-pin ATX power connected highlighted with a green rectangle to the left and the issue continued to happen. No matter what combination, when either one or both of the ATX power connectors are attached to the PSU the symptoms appear on the PC.
The following image is an identical top down view of my motherboard layout with the aforementioned ATX power connectors highlighted.
There are other connectors which can be viewed in the motherboard manual on page 26 but I stopped testing after isolating the issue to these pins.
If it helps any the following motherboard and power supply is used in my PC configuration respectively:
- Asus ROG Rampage V Extreme X99
- Corsair AX1200i Digital Platinum Modular 1200W
Thank you!