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Solved Pc problem
- Thread starter 3spirit
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As per my replies 10 and 18;
The Automatic repair info in the screenshot in your OP is a Windows problem and the problem possibly caused by a failing HDD.
The lines in the picture in the screenshot in your OP could have been caused by a driver issue but since the lines are still there in Safe Mode it makes a driver issue less likely and points more towards a hardware problem.
To put it in a nutshell, there are now two confirmed issues, we cannot troubleshoot either with a computer that will not boot into Windows and so are trying to repair the present Windows installation so that you do not lose any of your data.
If the HDD is on the way out the repair installation will most likely fail which while not ideal it will at least tell us how to fix one of the problems and that we need to recover your data another way, if we are able to that is.
NB: Benefits of you having the ISO, you should always have the latest version of Windows available to be ready for issues such as this and should the HDD be confirmed as bad you already have your Windows ISO ready to install on any new storage device.
That suggests a hardware problem so you perhaps have more than one issue going on I`m afraid
The Automatic repair info in the screenshot in your OP is a Windows problem and the problem possibly caused by a failing HDD.
The lines in the picture in the screenshot in your OP could have been caused by a driver issue but since the lines are still there in Safe Mode it makes a driver issue less likely and points more towards a hardware problem.
To put it in a nutshell, there are now two confirmed issues, we cannot troubleshoot either with a computer that will not boot into Windows and so are trying to repair the present Windows installation so that you do not lose any of your data.
If the HDD is on the way out the repair installation will most likely fail which while not ideal it will at least tell us how to fix one of the problems and that we need to recover your data another way, if we are able to that is.
NB: Benefits of you having the ISO, you should always have the latest version of Windows available to be ready for issues such as this and should the HDD be confirmed as bad you already have your Windows ISO ready to install on any new storage device.
When I try to chose upgrade installation I get this message
Obviously I can’t do this as I can’t load windows normally. When I choose custom installation it says windows can’t be installed on any of the drives ( I assume as there is not enough space) I have to option to format the drives but would lose data. Tbh I don’t think I have any data on the pc that is too important outside of what I have already backed up so I wouldn’t be opposed to formatting one of the drives if that what u recommend . Thanks
Obviously I can’t do this as I can’t load windows normally. When I choose custom installation it says windows can’t be installed on any of the drives ( I assume as there is not enough space) I have to option to format the drives but would lose data. Tbh I don’t think I have any data on the pc that is too important outside of what I have already backed up so I wouldn’t be opposed to formatting one of the drives if that what u recommend . Thanks
I was mid way through typing the following;
A clean install of Windows 10 and the system drivers may be your only option by the looks of it, what version of Windows were you running 1909 being the latest and 1903 the previous.
** You can get such an issue on HDD or a partition on a HDD that has bad sectors or when Windows tries to install to a System reserved partition such as in your pic, Windows 10 creates two such partitions when it installs
NB: Forgot to ask, when you boot from your Windows 10 ISO when you get to the Install now message on the blue background do you see a Repair your computer option to the bottom left of the Windows install image.
A clean install of Windows 10 and the system drivers may be your only option by the looks of it, what version of Windows were you running 1909 being the latest and 1903 the previous.
Can you post a pic of the screen for us ** + tell us what internal storage devices the computer has.
** You can get such an issue on HDD or a partition on a HDD that has bad sectors or when Windows tries to install to a System reserved partition such as in your pic, Windows 10 creates two such partitions when it installs
NB: Forgot to ask, when you boot from your Windows 10 ISO when you get to the Install now message on the blue background do you see a Repair your computer option to the bottom left of the Windows install image.
At the Advanced options see if you are able to open Command Prompt, post back and let us know.
Not possible to say what version of Windows you have if it will not load.
NB: There is only the one physical drive and what you are seeing is partitions on the same drive.
Not possible to say what version of Windows you have if it will not load.
NB: There is only the one physical drive and what you are seeing is partitions on the same drive.
Open Command Prompt then type in the command below'
DISM /Online /Cleanup-Image /RestoreHealth
Press Enter
If we are lucky enough to be able to get this to run it may take a while and the process may appear to be stuck at 20 or 40 percent but if left alone it should complete a short while later,
Please note that this is a Windows repair tool and not intended nor can it repair a damaged.
I will be going offline soon as I have an early start so if you are able to let us know asap whether or not DISM was able to run.
DISM /Online /Cleanup-Image /RestoreHealth
Press Enter
If we are lucky enough to be able to get this to run it may take a while and the process may appear to be stuck at 20 or 40 percent but if left alone it should complete a short while later,
Please note that this is a Windows repair tool and not intended nor can it repair a damaged.
I will be going offline soon as I have an early start so if you are able to let us know asap whether or not DISM was able to run.
Suggests that there is a problem with the registry so I would bite the bullet and format the drive and then clean install windows and the system drivers.
Real long shot but you could try Diskpart, see the If you can’t boot into Windows 10 info here if you cannot run the repair there are Diskpart commands available at the link amongst which is the option to format the drive.
I`m off now but will check back tomorrow, good luck meanwhile.
Real long shot but you could try Diskpart, see the If you can’t boot into Windows 10 info here if you cannot run the repair there are Diskpart commands available at the link amongst which is the option to format the drive.
I`m off now but will check back tomorrow, good luck meanwhile.
Any BSOD stop code on the screen when the computer crashed.
How long did it take to install Windows and did you have any problems along the way, this includes the installation seeming to freeze for a good while.
How long did it take to install Windows and did you have any problems along the way, this includes the installation seeming to freeze for a good while.
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