Solved Pc problem

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3spirit

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Apr 2, 2020
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pc crashed yesterday and hasnt been working since. Everytime i turn it on it goes to this scren with weirs lines on the screen . Anyone got an idea what i could be thanks
A8000504-4E3F-439A-B17B-4129F33B13BE.jpeg
 

phillpower2

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What happens if you click on the Advanced options tab?
 

phillpower2

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What about Start up Repair or Start up Settings the latter of which would hopefully allow you to try Safe Mode.
 

phillpower2

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But no Startup Repair?

If not able to do Startup Repair, while in Safe Mode is the screen the same or is it ok.
 

phillpower2

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That suggests a hardware problem so you perhaps have more than one issue going on I`m afraid :(

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.

Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.
 

3spirit

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Custom build
I5 4440
8gb Corsair ram
Gigabyte motherboard
Gtx 760
Antec 550w PSU
 

phillpower2

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Sep 9, 2016
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Check for any updates that may have been installed just before this issue started.

Back up any important data in case the storage device is failing.

When you next reply, let us know if you are able to boot into Safe Mode with Networking.

Going offline soon as I have a real early start but will check back after work tomorrow.
 

3spirit

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Apr 2, 2020
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Checked and there were no recent
Tried safe mode with network just goes to this screen. Same happens for normal safe mode aswell
48DC215A-CAA1-4B86-A8E4-2039A0AE8DDE.jpeg
 

phillpower2

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Sep 9, 2016
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Have you backed up any important data that you need from the HDD.

I would also suggest that you back up the drivers to a small capacity USB flash drive if you have one.

Do you have a 16GB USB thumbdrive and access to a computer that has internet access.
 

3spirit

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Yh I have backed up important data
How do I back up drivers if I can’t get on the pc?
I have usb and access to laptops
 

phillpower2

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Sorry but must have crossed wires, how did you manage to back up your data if you cant get on the PC, its not life threatening if you can`t back up the drivers, it just would have been easier and quicker if you had them close to hand.

You will need a 16GB USB thumbdrive, go here (option 2) and download the latest Windows 10 ISO then post back.

I will be busy for a while today but will be dropping in and out meanwhile, the above will take a while to download and I will hopefully be finished with what I am working on by then.
 

3spirit

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Apr 2, 2020
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When I first loaded safe mode I was able to back up data. When I tried to load safe with networking got the error, now can’t load either. Also I don’t have a 16gb usb only 8gb.
Is there anyway to work out what part is broken in the pc as I can probably replace it. Thanks for ur help
 

phillpower2

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Don`t know about you but I`m glad that you backed up the data as was suggested, you have had a close call there.

Couple of things that could be broken and unfortunately you will need either a 16GB thumbdrive or if your computer has a DVD drive a Windows 10 installation disk or a downloaded ISO that has been burned to a DVD disk.

The HDD could be failing, Windows itself could be corrupt so whatever happens you will need Windows 10 media to fix this.
 

phillpower2

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Sep 9, 2016
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Will mark your thread as pending for a few days, if we dont her back from you someone will ask you for an update.
 
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