Hi user101,
Do me a favor, don't do anything more in the way of restoring for the moment. You're only prolonging the process and wasting my time (nothing personal) of getting your system running in tip top shape by undoing everything that has been done. The backup is fine since you now have internet access, but I was waiting for you to reply because in your absence I was preparing a fix to correct the registry keys that rendered your computer unconnectable. But now that you are able to connect, I want to see more logs to see where we are at with this so we can move forward to getting your system in working order.
But first, let's talk...
Not related to this topic but I love your tag line in your signature.
I put that there so you could see what my credentials are and qualifications and that you are in good hands.
My dear, you need to start trusting the right people or you will always be the victim. I am not trying to impress you in any way nor offend you, but I am a global instructor that teaches malware analysis\removal to 14 yr olds that know more about computing than you do and I want to help educate you and share my knowledge to protect you from being the next victim but there is not much I can do if you continue to not trust the need to update your system. This is one reason why you have so many issues. Like it or not, you have to update your system using Windows Updates.
User101, please do not take this personal. I am doing my best to not only help you, but to educate you as well to make your computer user experience more enjoyable and rewarding. You may not like it, but you are going to have to learn to trust Microsoft and that they have your best interests in mind when they offer Window Updates.
I read in your first post where you allowed a total stranger to access your computer and he wanted you to pay $400 to fix what he found ($500 if you delayed). What I don't understand is why you would allow a total stranger to access your computer that could result in stealing your private passwords and other credentials, yet you will not allow MS updates to install vital security patches that will protect you from file encrypting ransomeware that could do much worse. Do you pay your bills online, do any kind of banking etc.?
Thank you for pointing out the IE8 exposure. I'll get if off the machine.
Oh my goodness no! Please do not do uninstall IE. Like one brick that strengthens a solid wall, IE is integrated into the Windows operating system. Internet Explorer's rendering engine is also used throughout Windows and with third-party applications as an embeddable component, it won't completely uninstall—only the executable is actually removed. Explorer.exe is a part of IE so if you remove IE, you won't have your file browser, classic start button, start search, desktop, etc.
The point I was trying to make is that you say you keep all your other 3rd party software updated, yet you leave Windows software outdated and vulnerable. I don't care if you use the software or not. You still need to keep it updated.
Your back ups? Where are you saving them to? If on your computer somewhere, you may not be able to use them if you uninstall IE (I never tried that so not sure) and if your computer crashes you are doomed because you will not be able to restore the system using the backups.
By the way, someone told me that he heard about software (from Dell??) that can do a check on the PC's components (motherboard, cards etc.). Have you heard of something like that?
Yes. Many branded computers (Dell, Hewette Packard (aka HP), ASUS, etc.) have on board, built in diagnostic tools. What make and model is your computer? I will need that to find out exactly what is included on your computer and provide instruction on how to access and use them.
Now that you have your connection back, I need to see some logs now.
If the copy of FRST is still on your desktop, please right click and delete it. That program is updated daily and I want you to use a fresh, updated copy to provide logs for m viewing pleasure. Once it is deleted, please do as follows:
Since your system is 64-bit, I need for you to download
Farbar Recovery Scan Tool to your desktop from link below:
For x64 bit systems download
Farbar Recovery Scan Tool x64.
- Right click on the FRST.exe and choose Run as administrator.
- When the tool opens click Yes to disclaimer.
- Under Optional Scan make sure there is a checkmark in the box for Addition.txt to ensure it creates that 2nd log.
- Press Scan button.
- Please copy and paste both logs into your next reply.
Donna