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Solved PC glitches, freezes, and audio went crazy when it happens

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anonath

PCHF Member
Aug 28, 2022
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#1
Hello, I've recently been having a problem with my PC, and I need to know what might cause the problem. Windows 7 x64 based - after a certain time of usage (dependant on what program is being used) the PC will glitch and freeze (no movement from program process nor mouse) and a strange sound would sound out during the duration of the error. First time it didn't do that and simply threw itself to a BSOD claiming "Page Fault in Nonpaged Area" through Bluescreen viewer. The error code was 0x00000050 iirc when I viewed the minidump. Next 4 attempts using the PC resulted in said type of hangup for unknown amounts of time - BSOD not possible, and can only be restarted or forcefully turned off from the power source. (Shouldn't have done that)
I tried to do the run of the mill checks and fixes when it runs (I think I shouldn't have) - system repair feature, system restore (it deletes the BSOD minidump though... But I remember that from the Bluescreen viewer it said the culprit is either atapi.sys or ntoskrnl). No effect. Thought maybe my fan because it's dusty. Took it off and brushed it best I can, then reinstalled it. (I should've reapplied the thermal paste... Since I removed the fan and touched the paste a bit rubbing a very tiny chunk of the paste off. Butterfingers.). No changing effect either other than it's not so much a noisy fan anymore, but the issue still happens. The issue prevents me from using the computer depending on how heavy a program runs. A 3d limited open world game will make the issue pop out in 5-8 minutes, and opening a browser while playing a light game will pull the issue in 10 minutes. Letting it just idle will get the issue rise in 15 minutes or more/less.
Google search suspicions said it could be a faulty RAM issue or driver software issue, or possibly, even BIOS issue. Any ideas?
 
#3
anonath said:
(I should've reapplied the thermal paste... Since I removed the fan and touched the paste a bit rubbing a very tiny chunk of the paste off. Butterfingers.).
Click to expand...

Thermal compound when correctly applied will most often last the lifetime of any computer, disturb the heatsink though and you 100% need to properly clean off the old and then reapply a good quality thermal compound as per the example CPU requirements explained here
 
#4
phillpower2 said:
Thermal compound when correctly applied will most often last the lifetime of any computer, disturb the heatsink though and you 100% need to properly clean off the old and then reapply a good quality thermal compound as per the example CPU requirements explained here
Click to expand...
Yeah... I'm looking to replace it first before having the main issue worked on
 
#7
IMG_20220828_144139-picsay.jpg

The.... Sort of video for the audio here
 
#8
Please post the Speccy as requested in Post #2 so I can better assist you.

Both of the errors you referenced have to do with Windows Update, we will sort this out once we can keep the system booted safely.
 
#9
Pyro said:
Please post the Speccy as requested in Post #2 so I can better assist you.

Both of the errors you referenced have to do with Windows Update, we will sort this out once we can keep the system booted safely.
Click to expand...
Like this?
Note: The PC's running a bit hot due to Chrome (and the thermal paste, probably...) when taking the .speccy screenshot
 
#10
How to post speccy snapshots to the web:

To publish a Speccy profile to the Web:​


  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...

Noted, it would be best to remove the old thermal paste and replace it with some quality replacement.
 
#11
Pyro said:
How to post speccy snapshots to the web:



Noted, it would be best to remove the old thermal paste and replace it with some quality replacement.
Click to expand...
What would be a good one for replacement? I've been eyeing Kryonaut for a while, as it seems to be not too expensive yet reviews are great.
 
#13
Is use Noctua NT-H2 with no issues.

But I've heard of people having good experiences with all sorts of brands, you're probably fine with Thermal Grizzly, Arctic, or Noctua.
 
#14
Looking over your Speccy, I find your CPU temperatures to be unacceptable for idle temps.

I would purchase some new thermal paste and apply it before continuing to use the system at all (as to avoid further damage).


To clean/reapply thermal paste:

Wipe the old thermal paste with something non-conductive and lint free (Coffee filters are a favorite, but paper towels work as well if you're careful).

If necessary, use Isopropyl Alcohol -People use 70% but it is good to use 90% or higher- to clean off any stubborn residual paste.

Once the heatsink of the CPU Cooler and the CPU Lid are clean, apply a small pea sized drop of thermal paste to the CPU and reseat the cooler.

Reinstall the cooler as per Manufacturer's recommendations
 
#15
Pyro said:
Looking over your Speccy, I find your CPU temperatures to be unacceptable for idle temps.

I would purchase some new thermal paste and apply it before continuing to use the system at all (as to avoid further damage).


To clean/reapply thermal paste:

Wipe the old thermal paste with something non-conductive and lint free (Coffee filters are a favorite, but paper towels work as well if you're careful).

If necessary, use Isopropyl Alcohol -People use 70% but it is good to use 90% or higher- to clean off any stubborn residual paste.

Once the heatsink of the CPU Cooler and the CPU Lid are clean, apply a small pea sized drop of thermal paste to the CPU and reseat the cooler.

Reinstall the cooler as per Manufacturer's recommendations
Click to expand...
Alright so, once that's done, what to do with the main issue?
 
#16
Let's sort one issue out at a time, once we get the overheating handled we will look at how to fix your BSOD errors.

@veeg can mark this as pending for you until you get the new thermal paste and apply it.
 
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#17
Pyro said:
Let's sort one issue out at a time, once we get the overheating handled we will look at how to fix your BSOD errors.

@veeg can mark this as pending for you until you get the new thermal paste and apply it.
Click to expand...
Alright, I've replaced the thermal paste.


Actually I think I might've fixed the whole issue unintentionally
I replaced the thermal paste yesterday, and since then idle temperature is running around 51°. After that I cleaned everything else for parts while consulting a local workshop. Turns out, dirty RAM sticks can make that bad of an issue! It got some dust disturbing it's connection to the ports. My PC now runs marginally better and without the glitch/BSOD.
 
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