Solved PC Freeze's and crashes during games.

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Status
Not open for further replies.

mrlowbot

PCHF Member
PCHF Member
Jun 12, 2021
18
0
22
Hey.

I bought a Lenovo Legion T5 PC one month ago. In the beginning things were okay but once i played a game for 15 min it would sometimes crash.

My specs are:
AMD Ryzen™ 5 : 3600
GeForce RTX 2060
16 GB Ram

I opened the case and everything seems to be okay, the fans are running and there are no connections that seem damaged.
In Lenovo they have something called Lenovo Ventage, i changed the settings so the pc would have the fans run faster, the fans barly give out any sound even wheen i seem them running.

My second problem might be my main issue: heat.
When i start up something like Overwatch, a game that i can see live temp in, i see that the temp goes all the way up from 45 to 71 celcius or even higher.

What can i do here? Is there a way to make the fans run faster to cool the pc down? Or is there a smaller issue that i don't see here?

Any replies at all is helpful here!
Thanks in advance.
- MrLowBot.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Hello mrlowbot,

I bought a Lenovo Legion T5 PC one month ago.

Any help we can offer here is limited as you need to be real careful not to void your warranty.

Do you have a link to your exact model of PC so we can check all of the specs.

once i played a game for 15 min it would sometimes crash

Can you explain what happens exactly, black screen, distorted sound or the PC just turns off etc, the below explains why we need the exact info;

So that you are aware that there is a difference between overheating, hardware failure and software crashing, see the below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, third party programs may on occasion close to the Windows desktop.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes, restarts, suddenly turns off or the screen suddenly goes black or jumbled the behaviour should be described as the "computer shut down unexpectedly" etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Thanks for the link but can you also provide the other that was requested;

Can you explain what happens exactly, black screen, distorted sound or the PC just turns off etc,

Until we have this info we have no idea as to whether or not the issue is hardware or software related.
 

mrlowbot

PCHF Member
PCHF Member
Jun 12, 2021
18
0
22
The screen freezes for like 2 seconds then the pc restarts. So no blue screen, whatever was happening on the screen just freezes.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
That is typical of an overheating issue and this includes a PSU that is overheating internally, your GPU requires a minimum of a good quality brand 500W PSU, your system ships with a claimed 550W PSU but we have no way of knowing what brand it is, if a no name brand or one that is only 80+ efficiency rated that may explain the issue.

When you opened the case did you happen to notice the brand and model name or number of the PSU.
 

mrlowbot

PCHF Member
PCHF Member
Jun 12, 2021
18
0
22
No, there was like a big plastic casing around the PSU so i couldnt really look at it that much. Is there a way for me to check what it is from the computer without having to open the case again? Like a program that will tell me such? I have CPU-Z if that helps.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Unfortunately only a physical check will give you the information that you need.

Lets run Speccy and see if that flags anything up;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Your pic tell us what we need to know about the PSU and unfortunately it is not good, the Huntkey brand is on the avoid list as they are so bad, no ones fault other than Lenovos who have cheaped out on the PSU.

Couple of things of note in Speccy;

RAM
16,0GB Single-Channel Unknown @ 1596MHz

Ryzen CPUs are notorious for not liking slow RAM and you only having the one stick means that can only work in single channel which is 50% of the performance that it is capable of when paired with a matching stick, your CPU works best with 3200MHz RAM but your one stick is slightly less than half of that, again this is Lenovo penny pinching because had they have used two 8GB sticks for a few pennies more you would have your dual channel and 3200MHz.

Power Profile
Active power scheme: AMD Ryzen High Performance

You need to change this to Balanced in the Windows Power Plan, if you had a decent PSU and dual channel RAM the Ryzen setting would be ok but with the present hardware the Ryzen setting is not recommended as it will cause overheating.
 

mrlowbot

PCHF Member
PCHF Member
Jun 12, 2021
18
0
22
Yeah i figured becaseu i did a quick google search for Huntkey, not a lot of good things said about it. :/

I changed the Power Profile back to Balanced. And i didn't know that they cheaped out on the RAM as well. Thats really pissing me off haha.

I know that i can easily buy two new sticks of RAM during the summer with something like 16 GB 3200MHz RAM X 2.
But what can i do about the PSU?
Is there a way to maybe increase the fan speeds inside the pc? The Power Profile was on balanced before and it would sometimes cause freezing of my pc as well.
But i guess that having it on balanced is better.

So... PSU, trash but what can we do here?
BTW: Thanks for helping me out, its difficult to find good people who knows stuff like this online. :)
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
One of the hardest things about being a tech is having to inform people that their nice new computer is not what it could be, all big brands do the same thing when it comes to short changing people and they play on words to do so, would you knowingly buy a computer that had a Huntkey PSU in it, most people wouldn`t and that is why their product information only says the wattage, same with the RAM, your product information says 3200 and 1 x 16 GB which implies that the 16GB stick of RAM will run at 3200MHz on its own which is something that it is not capable of.

As to what you can do, quickest and easiest thing to do would be to get yourself a matching stick of RAM as in a second 16GB stick of the exact same spec, adding this would not void your warranty, only other thing is getting a better quality PSU, swapping this though would void your warranty as it is deemed a major hardware change.

You are welcome and I am sorry that I could not give you any better news.
 

mrlowbot

PCHF Member
PCHF Member
Jun 12, 2021
18
0
22
No problem, its not your fault mate.
Thanks for helping me out, i believe that with your help we have found some problems.
I will be contacting the company that i bought this from and ask some questions.

From there i will be buy a matching RAM but... the PSU isn't easy to fix. I might contact the company
to see if they can "fix" it, in other words: swap it to a better one.

Thanks again mate!
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Thanks (y)

To get the spec of RAM that you need you can use the tool here no need to purchase from Crucial but they do guarantee 100% compatibility or your money back and they do have EU based outlets.

The PSU as said is more of a problem, the merchant that sold you the PC is not at fault here, Lenovo are but they are most unlikely to admit to short changing people and even more less likely to offer to upgrade any part of the PC, they have had their money and I suspect will only be willing to help if you used one of their service centres to have the upgrades done so as to protect your warranty, main dealer parts cost and labour charges will not be cheap either.

You are welcome :)
 

mrlowbot

PCHF Member
PCHF Member
Jun 12, 2021
18
0
22
Where can i buy a better psu, or in other words, is there a specific PSU i need for my motherboard? And is there a difference between a high Watt on a PSU? Like is something bad going to happen if i have a PSU with something higher than 550 W?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Look online in your country, amazon etc,

Before purchasing a new PSU it is advisable that you measure the dimensions of the present PSU and ensure that the new PSU has the correct power connections for the MB, HDDs, optical drives + any add on cards such as the video card etc, Zotacc recommend a minimum of a 500W, see specs here

Quality brands include Corsair, EVGA and Seasonic and any PSU must be a minimum of Gold efficiency rated to ensure stability.

Reminder, you will void your warranty by swapping the PSU yourself.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
OP has started a RAM upgrade thread here so this one will be marked as solved and closed.
 
Status
Not open for further replies.