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PC Crashes to Solid Color Screen With Buzzing Audio Noise

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QSwag14

PCHF Member
Oct 27, 2019
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#1
Hello everyone. I have been having an issue with my PC for a while, but I can't find a solid cause or solution. My PC will be working fine one minute, but when I start up a game, a few minutes into playing, the screen will go to a solid color and a buzzing noise will play through the headphones. The only way to fix it is to completely shut off the computer by pressing the power button. However, sometimes after going through this painful process several times, it will stop doing it for a few hours. Also, occasionally this will happen even when I'm just sitting idle at my desktop with nothing running.

I have had people say it is a possible temperature issue, but I highly doubt this is the case since my internal temps never really go above 60C under stress. I have searched and tried pretty much everything and I'm at a loss because this is just so annoying.

I do not know much about physical parts to PCs so bear with me there. Please, somebody help. Thanks.

GPU: RX 570
Power Supply: EVGA 450W
EVO Spear 16GB DDR4 Desktop Memory Model
AMD Ryzen AM4 Motherboard
Processor: AMD Ryzen 5 1600
 
#2
Welcome to PCHF QSwag14,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#4
Only thing that I am seeing there is high memory usage which can be caused by unstable voltage so we will take a look at the voltages first, quick question first though.

Have you tried starting in Safe Mode to see what happens.

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
#5
I have not ever started in Safe Mode, but I will try it out. I attached my screenshots of the SpeedFan and HWMonitor.

Note: I manually increased my GPU Fan % because it wasn't running at all and figured I should turn it on. (Issue was happening before this too.)
 

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  • HWMonitor Info 1.PNG
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#6
In case you are not already aware, many GPUs and even PSUs have thermally controlled fans that when not needed at all they will come to a complete stop and only spin up again once the thermal sensor gets triggered.

In addition to you trying Safe Mode;

There are a few readings missing that we could do with, not uncommon on many newer MBs as the boards tend to have their own monitoring software.

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltages and the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does normally suggest a problem.
 
#10
Apologies on the long response time,

I couldn't find the temperature readings in the BIOS but I did find the rest of what you asked.

DRAM Channel A/B Voltage: 1.224 V
+3.3V: 3.344 V
+5V: 5.07 V
+12V: 11.952 V
 
#11
Those readings look ok but as mentioned the computer is not under any load.

Have you tried Safe Mode yet.

Have you had any display problems since your OP on the 27th of last month.
 
#12
Oh right, I forgot to try Safe Mode. And no, I haven't had any problems since then, but I also haven't restarted my pc before the BIOS check and what I mentioned earlier is after it crashes a few times it's usually fine if I don't restart any more. So according to my theory, my pc will start crashing again since I restarted lol.
 
#13
If it does crash after restarting it goes some way to pointing towards a driver issue and so if it does crash that is when you should try restarting in Safe Mode only.
 
#15
Starting in Safe Mode only loads the bare minimum of generic Windows drivers which is not very good for gaming, it will also mean no internet until you restart in Safe Mode with Networking to see if that makes any difference, you don`t have to run the computer in Safe Mode for a long time and if you have something that you need to do simply restsrt as you normally would and get on with what you need to be doing.
 
#19
Start in safe mode and watch a couple of videos or do some offline gaming and see how things go, give it 15 to 30 mins to see if anything happens, if nothing does, restart in Safe Mode with Networking and repeat the process.

No rush on my behalf as I have to get on with some paid work for a few hrs, will check back later for any update.
 
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