Solved PC Crashes and causes BSoD

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adrian1

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Feb 21, 2021
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Hi, my PC crashes a few times a day and causes bluescreen when im playing games and im not sure what the cause is. iv tried looking for fixes but nothing has worked. sometimes it doesnt happen for a few days but then it comes back and starts occurring again and again and i have no clue what the problem is. this has been happening a month or two after upgrading my GPU, PSU and RAM. I have looked into event viewer what the error is after i get BSOD and most of the errors say "Dump file creation failed due to error during dump creation." (volmgr).

Appreciate any kind of help.
 

phillpower2

PCHF Administrator
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Support Team
Sep 9, 2016
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If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Not sure how you missed answering the above but it is important that we have the info.

Speccy is not flagging up anything major but there are a couple of things worth a mention, will wait on the PSU info for now.
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
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I apologise, didn't see it.
My PSU model No. is CP-9020211-AU
i think this is the number you need im not sure there a few different numbers and they not specified.
As for brand, i have a custom built computer.
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
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Another thing i might add, in my event viewer there are so many errors, critical and warning logs. You can see for yourself in the screenshots below.
1614083980555.png

1614084031055.png

1614084062553.png


the source for almost all of the of the "WARNING" logs is "DISK" and "DistrubtedCOM".
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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Sorry but that is an awful choice of PSU and should not be used anywhere near a computer that has anything more than integrated graphics, CV = Corsair Value which are named as such as they are very low spec such as thin wiring and weak capacitors etc, Corsair say here that your PSU should be used for "powering your new home or office PC"

You need a minimum of a Gold efficiency rated 500W PSU from a proven brand such as Corsair, EVGA or Seasonic.

Regarding Event Viewer, you will always get errors, information and warnings in EV and for the most part as long as Windows is running ok the info in EV can be safely ignored, this not the case though when you can see Critical warnings as can be seen in your screenshot which do mean Windows needs attention.

Windows is shown to have been installed on 23/09/2020, can I ask from where the Windows 10 media for the install came from and why is there so much of a gap between checking for and installing the couple of Windows 10 updates that have actually been installed.

Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 23/09/2020 6:58:38 PM
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
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I'm shook. Was hoping it wasnt psu.
I had to reinstall windows from a USB because my computer wasnt starting up anymore and had to reset it entirely, I had the startup and recovery boot menu and it wasnt turning. As for the updates I'm not sure what you mean.
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
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Another thing i might also add is that my fans make weird noises whenever i load up a game and start playing it, I'm not sure if that's the GPU fans going off saying its getting used or something but ye. Most of the noise seems to be grinding and iv checked multiple times there is no wires nothing in the way of the case fans nor the GPU and CPU fans. The noises are fairly loud too.

I apologise for the inconvenience and appreciate your help alot!
Thanks!
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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I had to reinstall windows from a USB

Not what was asked so will ask another way, where did you get the Windows 10 operating system that is on the USB device,

Speccy shows that Windows 10 was installed on September 23rd last year but only one Windows 10 update has been installed since and that there two that are apparently stuck, there are normally only two reasons why Windows would be so far out of date, Windows is not legit and/or Windows is corrupt.

You 100% need a new PSU unless you want to damage all of your hardware, you may have done so already looking at your latest reply #10.

Unless urgent, can I ask that you do not post more than one reply at a time, it amounts to bumping your thread and is therefore frowned upon.
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
19
Not what was asked so will ask another way, where did you get the Windows 10 operating system that is on the USB device,

Speccy shows that Windows 10 was installed on September 23rd last year but only one Windows 10 update has been installed since and that there two that are apparently stuck, there are normally only two reasons why Windows would be so far out of date, Windows is not legit and/or Windows is corrupt.

You 100% need a new PSU unless you want to damage all of your hardware, you may have done so already looking at your latest reply #10.

Unless urgent, can I ask that you do not post more than one reply at a time, it amounts to bumping your thread and is therefore frowned upon.
1. The windows 10 operating system that was on the USB I got it from the microsoft website where you download it from.

2. Will an EVGA 500W gold be enough?

3. The only reason I had so many replies was that I kept remembering things to add as you can with the timestamps because you are only online at around 7:30am my time I cant have a live conversation.
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
19
1. The windows 10 operating system that was on the USB I got it from the microsoft website where you download it from.

2. Will an EVGA 500W gold be enough?

3. The only reason I had so many replies was that I kept remembering things to add as you can with the timestamps because you are only online at around 7:30am my time I cant have a live conversation.
what i meant to say in no.2 was that do you know any good ones that are suitable for my pc?? i have a found a
Corsair RM550x 550W 80 Plus V2 Gold Fully Modular ATX Power Supply but not sure if its suitable for my pc thats why i am asking you.
Apologise for multiple replies but its like i said earlier, throughout the day i remember things and tend to put them in since you only go online 1 part of the day and i cant edit a reply to add things to it that's why there are so many of them.

Thanks again!
 
Last edited by a moderator:

phillpower2

PCHF Administrator
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Support Team
Sep 9, 2016
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Do not quote every reply, we have to read the full post to make sure nothing gets missed,, thanks.

The Corsair is a great PSU and covered by a ten year warranty, output wise it is more than you need so it really comes down to what else you have available to you and the price difference.

We need to take a look at Windows and possibly the drive that it is stored on, you shouldn't be having the Windows issues that you are getting with an ISO that you downloaded from Microsoft.


Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
19
MiniToolBox by Farbar Version: 17-06-2016
Ran by User (administrator) on 26-02-2021 at 10:44:07
Running from "C:\Users\User\Desktop"
Microsoft Windows 10 Pro (X64)
Model: MS-7A36 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/25/2021 10:58:59 PM) (Source: Application Hang) (User: )
Description: The program valheim.exe version 2019.4.20.53696 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2a24

Start Time: 01d70b6d5e4a1b83

Termination Time: 5

Application Path: D:\SteamLibrary\steamapps\common\Valheim\valheim.exe

Report Id: 9ea62ea1-ce9b-41f4-90a1-dd69abfc5acc

Faulting package full name:

Faulting package-relative application ID:

Hang type: valheim.exe0

Error: (02/25/2021 10:54:17 PM) (Source: Application Hang) (User: )
Description: The program valheim.exe version 2019.4.20.53696 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 30e0

Start Time: 01d70b6cabf8b001

Termination Time: 7

Application Path: D:\SteamLibrary\steamapps\common\Valheim\valheim.exe

Report Id: 60287867-2677-4903-b413-dbbfd5f15358

Faulting package full name:

Faulting package-relative application ID:

Hang type: valheim.exe0

Error: (02/23/2021 10:57:22 AM) (Source: Application Hang) (User: )
Description: The program GameBar.exe version 5.521.2012.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2c60

Start Time: 01d709750f80723c

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exe

Report Id: 719da7bc-c347-4a72-b718-9d5754a46284

Faulting package full name: Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Hang type: GameBar.exe0

Error: (02/21/2021 10:10:40 PM) (Source: Application Hang) (User: )
Description: The program svchost.exe version 10.0.19041.546 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 850

Start Time: 01d7080034109097

Termination Time: 4294967295

Application Path: C:\Windows\System32\svchost.exe

Report Id: 57caf62a-b3e8-45f3-b3a7-54fac54d70bf

Faulting package full name:

Faulting package-relative application ID:

Hang type: svchost.exe0

Error: (02/21/2021 12:59:50 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (02/21/2021 12:59:50 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (02/20/2021 11:39:16 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 10.0.19041.746 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 20a4

Start Time: 01d7075452c28807

Termination Time: 0

Application Path: C:\Windows\explorer.exe

Report Id: ab7d6c32-048e-4ce7-aabb-1bbc0cab5ed3

Faulting package full name:

Faulting package-relative application ID:

Hang type: explorer.exe0

Error: (02/20/2021 11:39:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: GameBar.exe, version: 5.521.2012.0, time stamp: 0x60184c72
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc0000409
Fault offset: 0x000000000010bd5c
Faulting process id: 0xf88
Faulting application start time: 0xGameBar.exe0
Faulting application path: GameBar.exe1
Faulting module path: GameBar.exe2
Report Id: GameBar.exe3
Faulting package full name: GameBar.exe4
Faulting package-relative application ID: GameBar.exe5

Error: (02/20/2021 10:34:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: GameBar.exe, version: 5.521.2012.0, time stamp: 0x60184c72
Faulting module name: combase.dll, version: 10.0.19041.746, time stamp: 0x1cae0c4a
Exception code: 0xc0000005
Fault offset: 0x0000000000069165
Faulting process id: 0x2b88
Faulting application start time: 0xGameBar.exe0
Faulting application path: GameBar.exe1
Faulting module path: GameBar.exe2
Report Id: GameBar.exe3
Faulting package full name: GameBar.exe4
Faulting package-relative application ID: GameBar.exe5

Error: (02/19/2021 05:24:55 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The storage optimizer couldn't complete retrim on Local Disk (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)


System errors:
=============
Error: (02/26/2021 02:06:17 AM) (Source: DCOM) (User: DESKTOP-AU91U8Q)
Description: {FD06603A-2BDF-4BB1-B7DF-5DC68F353601}

Error: (02/26/2021 01:42:21 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Error: (02/26/2021 01:37:49 AM) (Source: DCOM) (User: DESKTOP-AU91U8Q)
Description: Windows.Media.Capture.Internal.AppCaptureShell

Error: (02/25/2021 11:06:11 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Error: (02/25/2021 10:54:22 PM) (Source: DCOM) (User: DESKTOP-AU91U8Q)
Description: {FD06603A-2BDF-4BB1-B7DF-5DC68F353601}

Error: (02/25/2021 08:46:50 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/25/2021 07:45:24 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Error: (02/25/2021 07:38:49 PM) (Source: DCOM) (User: DESKTOP-AU91U8Q)
Description: {FD06603A-2BDF-4BB1-B7DF-5DC68F353601}

Error: (02/25/2021 01:05:00 PM) (Source: DCOM) (User: DESKTOP-AU91U8Q)
Description: {FD06603A-2BDF-4BB1-B7DF-5DC68F353601}

Error: (02/25/2021 12:30:41 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


Microsoft Office Sessions:
=========================
Error: (02/25/2021 10:58:59 PM) (Source: Application Hang)(User: )
Description: valheim.exe2019.4.20.536962a2401d70b6d5e4a1b835D:\SteamLibrary\steamapps\common\Valheim\valheim.exe9ea62ea1-ce9b-41f4-90a1-dd69abfc5accUnknown

Error: (02/25/2021 10:54:17 PM) (Source: Application Hang)(User: )
Description: valheim.exe2019.4.20.5369630e001d70b6cabf8b0017D:\SteamLibrary\steamapps\common\Valheim\valheim.exe60287867-2677-4903-b413-dbbfd5f15358Unknown

Error: (02/23/2021 10:57:22 AM) (Source: Application Hang)(User: )
Description: GameBar.exe5.521.2012.02c6001d709750f80723c4294967295C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exe719da7bc-c347-4a72-b718-9d5754a46284Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbweAppNavigation

Error: (02/21/2021 10:10:40 PM) (Source: Application Hang)(User: )
Description: svchost.exe10.0.19041.54685001d70800341090974294967295C:\Windows\System32\svchost.exe57caf62a-b3e8-45f3-b3a7-54fac54d70bfCross-process

Error: (02/21/2021 12:59:50 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (02/21/2021 12:59:50 PM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.

Error: (02/20/2021 11:39:16 PM) (Source: Application Hang)(User: )
Description: explorer.exe10.0.19041.74620a401d7075452c288070C:\Windows\explorer.exeab7d6c32-048e-4ce7-aabb-1bbc0cab5ed3Unknown

Error: (02/20/2021 11:39:04 PM) (Source: Application Error)(User: )
Description: GameBar.exe5.521.2012.060184c72KERNELBASE.dll10.0.19041.8040e9c5eaec0000409000000000010bd5cf8801d707838624ec3cC:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exeC:\WINDOWS\System32\KERNELBASE.dlle1be9aea-40e8-4cc9-af1a-8ad971203e4aMicrosoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbweApp

Error: (02/20/2021 10:34:32 AM) (Source: Application Error)(User: )
Description: GameBar.exe5.521.2012.060184c72combase.dll10.0.19041.7461cae0c4ac000000500000000000691652b8801d70717bf93d784C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exeC:\WINDOWS\System32\combase.dlleaf3455a-1a4e-4783-abb2-1d6fd78ce407Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbweApp

Error: (02/19/2021 05:24:55 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: retrimLocal Disk (D:)The operation requested is not supported by the hardware backing the volume. (0x8900002A)


CodeIntegrity Errors:
===================================
Date: 2021-01-29 18:55:19.4140000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.309\Discord.exe) attempted to load \Device\HarddiskVolume10\Overwolf\0.162.0.13\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2021-01-25 20:50:59.3440000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.309\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.162.0.13\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2021-01-25 13:09:37.2870000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.309\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.162.0.13\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:51:23.8670000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:51:23.8640000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:51:23.8610000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:51:21.0880000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:51:21.0850000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:50:36.0360000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.

Date: 2020-11-19 00:50:36.0320000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Users\User\AppData\Local\Discord\app-0.0.308\Discord.exe) attempted to load \Device\HarddiskVolume6\Overwolf\0.157.2.17\win32\OWExplorer.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

Acer Display Widget (HKLM-x32\...\{FB01D1D9-3141-4DC9-A0E4-5E0388694B61}) (Version: 3.0.5.0 - Acer Incorporated)
AMD Chipset Software (HKLM-x32\...\AMD_Chipset_IODrivers) (Version: 2.13.27.501 - Advanced Micro Devices, Inc.)
AMD Ryzen Master SDK (HKLM\...\{DBD50508-5F75-416B-995D-C42433A00944}) (Version: 2.2.0.1506 - Advanced Micro Devices, Inc.)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 21.2.3 - Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32\...\{40c19864-e557-4855-95ee-075689dfcf8e}) (Version: 2.13.27.501 - Advanced Micro Devices, Inc.) Hidden
Among Us (HKLM\...\Steam App 945360) (Version: - Innersloth)
Apex Legends (HKLM-x32\...\{D7FBF176-382D-484E-863A-DFD1124A2A1C}) (Version: 1.0.5.7 - Electronic Arts, Inc.)
BakkesMod version 3.0 (HKLM\...\{BF029534-4334-4CFC-B771-50B7EE54346F}_is1) (Version: 3.0 - BakkesMod)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Bloons Monkey City (HKLM\...\Steam App 1252780) (Version: - Ninja Kiwi)
Branding64 (HKLM\...\{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
Call of Duty Black Ops Cold War (HKLM-x32\...\Call of Duty Black Ops Cold War) (Version: - Blizzard Entertainment)
Call of Duty Modern Warfare (HKLM-x32\...\Call of Duty Modern Warfare) (Version: - Blizzard Entertainment)
Discord (HKCU\...\Discord) (Version: 0.0.309 - Discord Inc.)
Drawful 2 (HKLM\...\Steam App 442070) (Version: - Jackbox Games, Inc.)
Drunken Wrestlers (HKLM\...\Steam App 1188720) (Version: - Oleg Skutte)
ENE IO Driver (HKLM-x32\...\{D0512FFD-6194-4D2E-967E-25B82A3322FF}) (Version: 3.3.0 - ENE TECHNOLOGY INC.) Hidden
ENE RGB HAL (HKLM\...\{8DA1B230-D82E-4A24-9237-363E2E1E2695}) (Version: 1.0.21.0 - Ene Tech.) Hidden
ENE RGB HAL (HKLM-x32\...\{bb670f8d-3d66-4f36-8e60-02b71bb0a4e9}) (Version: 1.0.21.0 - Ene Tech.) Hidden
Epic Games Launcher (HKLM-x32\...\{38032CA4-BABE-44FB-813F-E152455B8FED}) (Version: 1.1.291.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Facecheck (HKCU\...\Overwolf_fiekjlgoffmlmgfmggnoeoljkmfkcapcdmcgcfgm) (Version: 0.8.5.116 - Overwolf app)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 88.0.4324.190 - Google LLC)
Java 8 Update 281 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180281F0}) (Version: 8.0.2810.9 - Oracle Corporation)
Java SE Development Kit 8 Update 271 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180271}) (Version: 8.0.2710.9 - Oracle Corporation)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
League of Legends (HKCU\...\Riot Game league_of_legends.live) (Version: - Riot Games, Inc)
Logitech G HUB (HKLM\...\{521c89be-637f-4274-a840-baaf7460c2b2}) (Version: - Logitech)
Microsoft 365 Apps for enterprise - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.13628.20448 - Microsoft Corporation)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 88.0.705.74 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.141.59 - )
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 21.002.0104.0005 - Microsoft Corporation)
Microsoft Teams (HKCU\...\Teams) (Version: 1.3.00.21759 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{99FAF70F-9B61-4AB0-9EC0-B31F98FFDC4A}) (Version: 2.75.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{8e24fb65-31aa-446d-9c3e-35c5e11cb367}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508 (HKLM-x32\...\{6913e92a-b64e-41c9-a5e6-cef39207fe89}) (Version: 14.25.28508.3 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM-x32\...\{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.13628.20274 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.13628.20448 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.13628.20274 - Microsoft Corporation) Hidden
Origin (HKLM-x32\...\Origin) (Version: 10.5.93.46608 - Electronic Arts, Inc.)
Outplayed (HKCU\...\Overwolf_cghphpbjeabdkomiphingnegihoigeggcfphdofo) (Version: 40.0.1640 - Overwolf app)
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.165.0.28 - Overwolf Ltd.)
Popcorn Time (HKLM-x32\...\Popcorn Time_is1) (Version: 6.2.1.17 - Popcorn Time)
Promontory_GPIO Driver (HKLM-x32\...\{B5512BCC-F4CD-4159-86A4-B2AD7D38FFA9}) (Version: 2.0.1.0 - Advanced Micro Devices, Inc.) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.42.526.2020 - Realtek)
Rocket League (HKLM\...\Steam App 252950) (Version: - Psyonix LLC)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.17.199 - Rockstar Games)
Safe Watch (HKCU\...\11b9ea7a-35e8-5cfb-8216-8caab4be266f) (Version: 1.6.24 - )
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.1.48.625.g1c87c7f7 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.3.0.21759 - Microsoft Corporation)
Valheim (HKLM\...\Steam App 892970) (Version: - Iron Gate AB)
VALORANT (HKCU\...\Riot Game valorant.live) (Version: - Riot Games, Inc)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 15%
Total physical RAM: 16335.14 MB
Available physical RAM: 13737.18 MB
Total Virtual: 18767.14 MB
Available Virtual: 13586.45 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.16 GB) (Free:13.35 GB) NTFS
2 Drive d: (Local Disk) (Fixed) (Total:931.5 GB) (Free:192.26 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-AU91U8Q

Administrator DefaultAccount Guest
User WDAGUtilityAccount


**** End of log ****
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,497
830
57
We can see three things in the log, problems with Windows which were mentioned previously, the storage device that Windows is on is too small so is running out of free storage space and last but not least a physical problem with drive 0

We need to take a look at Windows and possibly the drive that it is stored on,

1 Drive c: () (Fixed) (Total:111.16 GB) (Free:13.35 GB) NTFS

Being so low on free storage space will prevent Windows from installing major updates in the long term and in the short term it can prevent services running such as generating crash dmps and Shadow Copy.

Error: (02/25/2021 08:46:50 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Two things for you to do, most important first (see canned explanation below);

(1) Free up some storage space on the C: partition. **

(2) Upload a screenshot of CrystalDisk info "how to" below;

Download and run CrystalDisk info standard edition from here

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click Attach file to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

** Explanation for #(1);

For Windows to be able to run efficiently and to be able to update, on a mechanical HDD you need to have between 20 and 25% of the partition or drive available as free storage space at all times and on an SSD between 10 and 20%, if you don`t you risk Windows becoming corrupt or not being able to update which also puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
19
ok im going to do the following. if possible i would love if u could be online in the next half an hour or so
 

adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
19
Ok
Here are the screenshots u requests.
However i cant free up anymore space on my C drive, i have the AMD Raedon Software on it for my graphics drivers and not sure if its a problem moving it to D drive or not (it is 12GB).
One thing that's concerning me is that there's is a folder called "Windows.Old" and is 29.9GB of space and iv looked through every folder in it and they are all seem to be empty with nothing in them (no files) and when i check check the "properties" of all the folders theirs size is "0 bytes". Im not sure what this is. Another thing i might is that iv deleted about 2GB of space and it has not yet registered and showed the number 13.2GB of space go down.
 

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adrian1

PCHF Member
PCHF Member
Feb 21, 2021
34
1
19
I have freed up alot more space and now i have 38GB of free space on C: Drive, i have deleted the window. Old folder as i dont need it.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,497
830
57
Your SSD is not 100% healthy but not in dire straits either, look towards getting a new 256GB or above boot SSD when you can.

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

No rush on this as I may not be around until the morning UK time.
 
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