I have a laptop that I am fixing for a older lady and she said one day it would not start so I tried to boot to Windows and it was not showing a bootable device and then went to manually select boot and got the same thing. I have run diagnostics on this laptop and all is good including the Hard drive. The problem is the Windows 7 operating system and all the files are missing. I have checked the hard drive and all space is accounted for, it is all free space except for a few MB. I am wondering as I had the issue a few years ago with another person if it is possible for a power surge to erase all data or would someone have had to physically remove it.