• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

No networks seen

Status
Not open for further replies.
A

Alan J. Robinson

PCHF Member
May 2, 2017
12
0
50
#1
I have an HP Pavilion B & O laptop. I unplugged it from its power cord in order to take it outside. Now, it doesn't see any networks. I have tried uninstalling and reinstalling the network adapter. I have tried disabling and reenabling the network adapter. I have tried resetting the modem. I have restarted the laptop several times. Other devices connect just fine, but not this laptop. The laptop recognizes my bluetooth headset, but it does not see any wireless networks. There is no physical network adapter switch.

Please help. I am missing work and school. Thank you!
 
#3
Hi Alan and welcome to PCHF :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply :)
 
  • Like
Reactions: veeg
#6
Do you have another machine and a Flash drive or USB to transfer the file?
You can also use a cd or dvd to transfer the logs.
Or perhaps you can use your phone to download and transfer the logs.
If not we can try and shoot in the dark and run some commands that reset the TCPIP stack..

Can you answer a couple more questions as well.

1. Can you connect using your phones internet via PDAnet
2. Can you plug the machine directly into the modem via an ethernet cable?

Using one of the above methods you should be able to get the logs to us.
 
#7
Here you go...
MiniToolBox by Farbar Version: 17-06-2016
Ran by Alan Robinson (administrator) on 02-05-2017 at 15:48:28
Running from "F:\"
Microsoft Windows 10 Home (X64)
Model: HP Pavilion Notebook Manufacturer: HP
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-I7A2M64K
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : EC-8E-B5-4E-74-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : B8-81-98-31-6B-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
6...ec 8e b5 4e 74 bf ......Realtek PCIe FE Family Controller
3...b8 81 98 31 6b 99 ......Bluetooth Device (Personal Area Network)
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\windows\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/02/2017 01:56:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2017 01:09:47 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 01:09:47 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]

Error: (05/02/2017 12:56:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 10.0.10586.0, time stamp: 0x5632d8f4
Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580ee321
Exception code: 0xc0000409
Fault offset: 0x00000000000953f7
Faulting process id: 0x1c20
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
Faulting package full name: DllHost.exe4
Faulting package-relative application ID: DllHost.exe5

Error: (05/02/2017 12:40:35 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 12:40:35 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]

Error: (05/02/2017 12:34:45 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 12:34:44 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]

Error: (05/02/2017 12:06:43 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 12:06:42 PM) (Source: DPTF) (User: )
Description: Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]


System errors:
=============
Error: (05/02/2017 01:21:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{9A4948D9-13FC-4FAC-B60A-FBA6EE0FB11C}{50E1C3FD-EC35-490E-9CCF-C68F9AE91919}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/02/2017 01:21:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{9A4948D9-13FC-4FAC-B60A-FBA6EE0FB11C}{50E1C3FD-EC35-490E-9CCF-C68F9AE91919}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/02/2017 01:12:32 PM) (Source: Service Control Manager) (User: )
Description: The McAfee CSP Service service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (05/02/2017 01:12:24 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Home Network service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.


Error: (05/02/2017 01:12:24 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error:
%%2 = The system cannot find the file specified.


Error: (05/02/2017 01:12:24 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Inc. mfehidk service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (05/02/2017 01:09:56 PM) (Source: Service Control Manager) (User: )
Description: The mfemms service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (05/02/2017 01:09:55 PM) (Source: Service Control Manager) (User: )
Description: The mcbootdelaystartsvc service depends on the mfevtp service which failed to start because of the following error:
%%1068 = The dependency service or group failed to start.


Error: (05/02/2017 01:09:55 PM) (Source: Service Control Manager) (User: )
Description: The mfevtp service depends on the mfehidk service which failed to start because of the following error:
%%31 = A device attached to the system is not functioning.


Error: (05/02/2017 01:09:06 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service did not shut down properly after receiving a preshutdown control.


Microsoft Office Sessions:
=========================
Error: (05/02/2017 01:56:35 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1

Error: (05/02/2017 01:09:47 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 01:09:47 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]

Error: (05/02/2017 12:56:28 PM) (Source: Application Error)(User: )
Description: DllHost.exe10.0.10586.05632d8f4ntdll.dll10.0.10586.672580ee321c000040900000000000953f71c2001d2c36505e51372C:\windows\system32\DllHost.exeC:\windows\SYSTEM32\ntdll.dll15213239-1eff-4456-8ebf-303c80dda3e3

Error: (05/02/2017 12:40:35 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 12:40:35 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]

Error: (05/02/2017 12:34:45 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 12:34:44 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]

Error: (05/02/2017 12:06:43 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Error: (05/02/2017 12:06:42 PM) (Source: DPTF)(User: )
Description: Intel(R) Dynamic Platform and Thermal FrameworkESIF(8.1.10605.221) TYPE: ERROR

DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673
Executing Function: PolicyBase::takeControlOfOsc
Message: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.1.10605.221
DPTF Build Date: Oct 23 2015 12:24:15
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Critical Policy [1]


CodeIntegrity Errors:
===================================
Date: 2017-04-28 04:39:51.776
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-04-14 23:00:14.700
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-04-13 22:58:17.440
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-04-13 08:00:41.147
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-04-04 06:07:18.053
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-29 03:23:23.670
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-28 07:54:55.417
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-28 03:54:52.384
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-28 03:35:45.628
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-03-27 10:05:03.910
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

12 Labours of Hercules III: Girl Power (HKLM-x32\...\WTA-7712126f-2717-48c1-b005-7119a8ae3d7e) (Version: 3.0.2.118 - WildTangent) Hidden
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.3.2291 - AVAST Software)
Awakening: The Dreamless Castle (HKLM-x32\...\WTA-e60011cf-c807-4fbd-aa6e-c64fe04b7696) (Version: 3.0.2.51 - WildTangent) Hidden
Azkend 2: The World Beneath (HKLM-x32\...\WTA-2519fe1e-56bc-4c19-899a-83200f8a9c72) (Version: 2.2.0.98 - WildTangent) Hidden
Barn Yarn Collector's Edition (HKLM-x32\...\WTA-513d1190-451a-46b9-9f81-fcdc0b240bae) (Version: 3.0.2.48 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.3.6129 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.)
Delicious: Emily's Wonder Wedding Premium Edition (HKLM-x32\...\WTA-245cc46e-1995-45ed-aa3b-b7b2f110edf2) (Version: 3.0.2.59 - WildTangent) Hidden
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Dropbox 25 GB (HKLM-x32\...\{736A97C6-8766-3699-84A9-71736C5E0CE3}) (Version: 3.1.11.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
Entwined: The Perfect Murder (HKLM-x32\...\WTA-4d2c89fb-0aae-4768-b980-2d79d34bcf2f) (Version: 3.0.2.59 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Green City: Go South (HKLM-x32\...\WTA-f91b440f-bc19-4585-98ab-9754b1b8a228) (Version: 3.0.2.59 - WildTangent) Hidden
Home Makeover (HKLM-x32\...\WTA-ca1f78f5-9a4a-4c28-913b-e494cb787ee5) (Version: 3.0.2.59 - WildTangent) Hidden
Hoyle Illusions Mahjongg (HKLM-x32\...\WTA-dbd153c6-d960-4f38-81e2-cc5b8867f769) (Version: 3.0.2.59 - WildTangent) Hidden
HP 3D DriveGuard (HKLM-x32\...\{E8D0E2B8-B64B-44BC-8E01-00DDACBDF78A}) (Version: 6.0.28.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{0C723C74-62DF-4B35-9490-A207546D866D}) (Version: 2.21.4 - HP Inc.)
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
HP ePrint SW (HKLM-x32\...\{88970959-baf7-4864-a39a-69a58e8ae5cf}) (Version: 5.0.18701 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8318.5320 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{5F084DD8-AF2C-4004-9C92-820C32E4BD55}) (Version: 12.6.14.19 - HP)
HP System Event Utility (HKLM-x32\...\{09D0DB68-90EA-4015-983E-A0BD777D5A02}) (Version: 1.4.10 - HP Inc.)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - HP Inc.)
HP Wireless Button Driver (HKLM-x32\...\{1BDD178E-43DC-4063-B480-BA2BAE03E2A0}) (Version: 1.1.15.1 - HP)
IGT Slots Fire Rubies (HKLM-x32\...\WTA-cc3c83dd-7ae1-40b0-85f5-a91fe32880d4) (Version: 3.0.2.59 - WildTangent) Hidden
Imperial Island: Birth of an Empire (HKLM-x32\...\WTA-e47d2365-daf5-41ee-baed-cd5ed9f8f35a) (Version: 3.0.2.59 - WildTangent) Hidden
Intel(R) Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel(R) Corporation) Hidden
Intel(R) Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10605.221 - Intel Corporation)
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.2.1183 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 21.20.16.4542 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.0.1042 - Intel Corporation)
Intel(R) WiDi (HKLM\...\{6B15F1EF-F3A8-4C29-BF9E-18EB3683A83D}) (Version: 6.0.60.0 - Intel Corporation)
Intel(R) WiDi Software Asset Manager (HKLM-x32\...\{AC8973AF-7F4C-40F4-BFE1-C02FE95ED2C2}) (Version: 3.2.1184 - Intel Corporation) Hidden
Intel(R) Wireless Bluetooth(R) (HKLM-x32\...\{EB14CEF0-8F59-47A3-B965-D0C0D6AC0DA3}) (Version: 18.1.1605.3087 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{d5572863-793c-4ec8-872a-43cccc68b948}) (Version: 18.40.0 - Intel Corporation)
Jewel Match Snowscapes (HKLM-x32\...\WTA-834b8b26-b782-43cb-aae7-dee8d8c7090f) (Version: 3.0.2.118 - WildTangent) Hidden
Little Boy: Walter's Scooter (HKLM-x32\...\WTA-10dcdc83-c698-4f7b-87f9-54d58bdc0da7) (Version: 3.0.2.59 - WildTangent) Hidden
Lost Souls: Timeless Fables Collector's Edition (HKLM-x32\...\WTA-523e3e42-bbc7-42f5-b894-f58cac16ab6f) (Version: 3.0.2.59 - WildTangent) Hidden
Magic Heroes: Save Our Park (HKLM-x32\...\WTA-20ab3d24-8d92-470d-a701-c25eb13b68f3) (Version: 3.0.2.59 - WildTangent) Hidden
Manor Memoirs Collector's Edition (HKLM-x32\...\WTA-45197070-2e95-4389-873a-3059e66eb987) (Version: 3.0.2.59 - WildTangent) Hidden
McAfee LiveSafe - Internet Security (HKLM-x32\...\MSC) (Version: 14.0.6136 - McAfee, Inc.)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6799.0327 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
OpenOffice 4.1.3 (HKLM-x32\...\{EEA30AEB-8BA7-465B-85D4-098BB99733E7}) (Version: 4.13.9783 - Apache Software Foundation)
Plagiarii (HKLM-x32\...\WTA-63a721b5-6100-44d4-b619-6297faf91013) (Version: 3.0.2.59 - WildTangent) Hidden
Polar Bowler 1st Frame (HKLM-x32\...\WTA-26914a2f-53d3-4e2e-a37c-e71cbc2541ea) (Version: 3.0.2.59 - WildTangent) Hidden
PuppetShow: Return to Joyville (HKLM-x32\...\WTA-ea4e491d-36d7-40b3-af67-56251adb8b37) (Version: 3.0.2.126 - WildTangent) Hidden
Pyro Jump (HKLM-x32\...\WTA-ad26815f-fdf3-4a6e-a413-0dd42081a2a5) (Version: 3.0.2.59 - WildTangent) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.21287 - Realtek Semiconduct Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.6.1001.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7770 - Realtek Semiconductor Corp.)
Regency Solitaire (HKLM-x32\...\WTA-960e3c8d-a3a4-4841-aa07-81e63fe98e65) (Version: 3.0.2.126 - WildTangent) Hidden
Runefall (HKLM-x32\...\WTA-53b20ede-deb5-4058-89db-a23dcf959bee) (Version: 3.0.2.126 - WildTangent) Hidden
Rush Hour! Gas Station (HKLM-x32\...\WTA-7ec5d5a5-cfcd-46cb-a53a-fd31c4180332) (Version: 3.0.2.59 - WildTangent) Hidden
SafeZone Stable 3.55.2393.596 (HKLM-x32\...\SafeZone 3.55.2393.596) (Version: 3.55.2393.596 - Avast Software) Hidden
Sky High Farm (HKLM-x32\...\WTA-0e9adee2-2a4f-4a09-9c6c-c17593b1fe99) (Version: 3.0.2.59 - WildTangent) Hidden
Skype for Business Basic 2016 - en-us (HKLM\...\SkypeforBusinessEntryRetail - en-us) (Version: 16.0.7967.2139 - Microsoft Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics ClickPad Driver (HKLM\...\SynTPDeinstKey) (Version: 19.2.11.38 - Synaptics Incorporated)
Tasty Blue (HKLM-x32\...\WTA-cdb18abb-4bc9-4b22-96aa-5e3f292b9b09) (Version: 3.0.2.59 - WildTangent) Hidden
The Far Kingdoms (HKLM-x32\...\WTA-79c9b02b-f9d2-4040-93e7-8820548f9d9b) (Version: 1.1.2.4 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version: - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.0.28 - WildTangent)
WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.1.1.2 - WildTangent) Hidden
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17376 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 15%
Total physical RAM: 16273.91 MB
Available physical RAM: 13829.47 MB
Total Virtual: 18705.91 MB
Available Virtual: 16411.6 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:913.93 GB) (Free:849.75 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:16.35 GB) (Free:1.91 GB) NTFS
4 Drive f: () (Removable) (Total:3.8 GB) (Free:1.65 GB) FAT32

========================= Users: ========================================

User accounts for \\LAPTOP-I7A2M64K

Administrator Alan Robinson DefaultAccount
Guest

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

13-04-2017 09:51:04 Windows Update
21-04-2017 18:56:38 Scheduled Checkpoint
30-04-2017 18:48:21 Scheduled Checkpoint

**** End of log ****
 
#8
What is the exact make of the laptop?
The log shows only a bluetooth wireless connection...
Are there any errors in the device manager next to network adapters?

Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
#9
Go ahead and remove McAfee LiveSafe - Internet Security Via add remove programs or with Geek Uninstaller. Then run the Mcafee Removal Tool, and reboot the machine.

Mcafee can sometimes hinder a network connection.

If after you reboot the machine and there is still no internet connection then....

Download. Smart fix, save it to the desktop of the machine in question.
Right click it and run as administrator.
Select Perform Full recovery of the network settings and restart computer, then click start.
12.png

Allow the program to run and then it should reboot your machine after completion, if it does not then reboot manually and check the connection.
Let us know the outcome.
 
#12
Is the bluetooth the only option to connect via wireless?
Can you screen shot the device manager with network adapters expanded please.

Gonna check what drivers you have for wireless with this tool...


  • Download Unknown Device Identifier v9.00
  • Run it.
  • Allow it to complete.
  • Hit File >>Save
  • The default name will be DeviceList
  • Save it to your desktop.
  • Open DeviceList.txt copy contents.
  • Paste it here.
 
#14
Go ahead and remove Avast Free Antivirus with Geek Uninstaller. Then we will search for any remaining antivirus files with ZHP diag, having two antivirus on the machine may have corrupted the network settings...

ZHP Diag Scan


Download ZHP Diag to your desktop.


1. Right Click Run as Admin.

2. Click the Options button.

Click on Check All
Then Click Validate
Then click close.

upload_2017-4-26_17-16-39-png.2074





2. Click the Scanner button.

upload_2017-2-23_3-32-26-png.1647



When complete please push the report button.
A notepad will open... copy and paste the report in your next reply.
 
#15
Yes, I did reboot. There was no change. Here is the result you asked for...

Device Information Listing for Alan Robinson@LAPTOP-I7A2M64K - 5/2/2017 5:10:00 PM

Realtek PCIE CardReader
Chip: Realtek Semiconductor RTS522A PCIe Card Reader
Detail
PnpID
VEN_10EC&DEV_522A&SUBSYS_820B103C&REV_01
Vendor
Realtek Semiconduct Corp.
Device
Realtek PCIE CardReader
Chip Vendor
Realtek Semiconductor
Chip
RTS522A PCIe Card Reader
Realtek PCIe FE Family Controller
Chip: Realtek Semiconductor RTL8101 PCIe Fast Ethernet Adapter
Detail
PnpID
VEN_10EC&DEV_8136&SUBSYS_820B103C&REV_0A
Vendor
Realtek
Device
Realtek PCIe FE Family Controller
Chip Vendor
Realtek Semiconductor
Chip
RTL8101 PCIe Fast Ethernet Adapter
Intel(R) Dynamic Platform and Thermal Framework Processor Participant
Chip: Intel Skylake Processor Thermal Subsystem
Detail
PnpID
VEN_8086&DEV_1903&SUBSYS_820B103C&REV_08
Vendor
Intel
Device
Intel(R) Dynamic Platform and Thermal Framework Processor Participant
Chip Vendor
Intel
Chip
Skylake Processor Thermal Subsystem
PCI standard host CPU bridge
Chip: Intel Skylake Host Bridge/DRAM Registers
Detail
PnpID
VEN_8086&DEV_1904&SUBSYS_820B103C&REV_08
Vendor
(Standard system devices)
Device
PCI standard host CPU bridge
Chip Vendor
Intel
Chip
Skylake Host Bridge/DRAM Registers
Intel(R) HD Graphics 520
Chip: Intel Skylake Integrated Graphics
Detail
PnpID
VEN_8086&DEV_1916&SUBSYS_820B103C&REV_07
Vendor
Intel Corporation
Device
Intel(R) HD Graphics 520
Chip Vendor
Intel
Chip
Skylake Integrated Graphics
Intel(R) Dual Band Wireless-AC 3165
Chip: Intel Wireless 3165
Detail
PnpID
VEN_8086&DEV_3165&SUBSYS_40108086&REV_81
Vendor
Intel Corporation
Device
Intel(R) Dual Band Wireless-AC 3165
Chip Vendor
Intel
Chip
Wireless 3165
Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
Chip: Intel Skylake-U/Y SATA AHCI Controller
Detail
PnpID
VEN_8086&DEV_9D03&SUBSYS_820B103C&REV_21
Vendor
Intel Corporation
Device
Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
Chip Vendor
Intel
Chip
Skylake-U/Y SATA AHCI Controller
Intel(R) 100 Series Chipset Family PCI Express Root Port #5 - 9D14
Chip: Intel Skylake-U/Y PCIe Port #5
Detail
PnpID
VEN_8086&DEV_9D14&SUBSYS_820B103C&REV_F1
Vendor
INTEL
Device
Intel(R) 100 Series Chipset Family PCI Express Root Port #5 - 9D14
Chip Vendor
Intel
Chip
Skylake-U/Y PCIe Port #5
Intel(R) 100 Series Chipset Family PCI Express Root Port #6 - 9D15
Chip: Intel Skylake-U/Y PCIe Port #6
Detail
PnpID
VEN_8086&DEV_9D15&SUBSYS_820B103C&REV_F1
Vendor
INTEL
Device
Intel(R) 100 Series Chipset Family PCI Express Root Port #6 - 9D15
Chip Vendor
Intel
Chip
Skylake-U/Y PCIe Port #6
Intel(R) 100 Series Chipset Family PCI Express Root Port #12 - 9D1B
Chip: Intel Skylake-U/Y PCIe Port #12
Detail
PnpID
VEN_8086&DEV_9D1B&SUBSYS_820B103C&REV_F1
Vendor
INTEL
Device
Intel(R) 100 Series Chipset Family PCI Express Root Port #12 - 9D1B
Chip Vendor
Intel
Chip
Skylake-U/Y PCIe Port #12
Intel(R) 100 Series Chipset Family PMC - 9D21
Chip: Intel Skylake-U/Y Power Management Controller
Detail
PnpID
VEN_8086&DEV_9D21&SUBSYS_820B103C&REV_21
Vendor
INTEL
Device
Intel(R) 100 Series Chipset Family PMC - 9D21
Chip Vendor
Intel
Chip
Skylake-U/Y Power Management Controller
Synaptics SMBus Driver
Chip: Intel Skylake-U/Y SMBus Host Controller
Detail
PnpID
VEN_8086&DEV_9D23&SUBSYS_820B103C&REV_21
Vendor
Synaptics
Device
Synaptics SMBus Driver
Chip Vendor
Intel
Chip
Skylake-U/Y SMBus Host Controller
USB xHCI Compliant Host Controller
Chip: Intel Skylake-U/Y USB 3.0 xHCI Controller
Detail
PnpID
VEN_8086&DEV_9D2F&SUBSYS_820B103C&REV_21
Vendor
Generic USB xHCI Host Controller
Device
USB xHCI Compliant Host Controller
Chip Vendor
Intel
Chip
Skylake-U/Y USB 3.0 xHCI Controller
Intel(R) 100 Series Chipset Family Thermal subsystem - 9D31
Chip: Intel Skylake-U/Y Thermal Subsystem
Detail
PnpID
VEN_8086&DEV_9D31&SUBSYS_820B103C&REV_21
Vendor
INTEL
Device
Intel(R) 100 Series Chipset Family Thermal subsystem - 9D31
Chip Vendor
Intel
Chip
Skylake-U/Y Thermal Subsystem
Intel(R) Management Engine Interface
Chip: Intel Skylake-U/Y CSME: HECI #1
Detail
PnpID
VEN_8086&DEV_9D3A&SUBSYS_820B103C&REV_21
Vendor
Intel
Device
Intel(R) Management Engine Interface
Chip Vendor
Intel
Chip
Skylake-U/Y CSME: HECI #1
Intel(R) 100 Series Chipset Family LPC Controller/eSPI Controller - 9D48
Chip: Intel Skylake-U Premium LPC/eSPI Controller
Detail
PnpID
VEN_8086&DEV_9D48&SUBSYS_820B103C&REV_21
Vendor
INTEL
Device
Intel(R) 100 Series Chipset Family LPC Controller/eSPI Controller - 9D48
Chip Vendor
Intel
Chip
Skylake-U Premium LPC/eSPI Controller
High Definition Audio Controller
Chip: Intel Skylake-U/Y High Definition Audio Controller
Detail
PnpID
VEN_8086&DEV_9D70&SUBSYS_820B103C&REV_21
Vendor
Microsoft
Device
High Definition Audio Controller
Chip Vendor
Intel
Chip
Skylake-U/Y High Definition Audio Controller
Hewlett Packard LaserJet P2015 Series
Vendor: Hewlett Packard
PnpID: VID_03F0&PID_3817
Device: LaserJet P2015 Series
Hewlett Packard v165w Stick
Vendor: Hewlett Packard
PnpID: VID_03F0&PID_5307
Device: v165w Stick
Chicony Electronics USB Device
Vendor: Chicony Electronics
PnpID: VID_04F2&PID_B56D
Device: USB Device
Alcor Micro JetFlash USB Disk
Vendor: Alcor Micro
PnpID: VID_058F&PID_6387
Device: JetFlash USB Disk
D-WAV Scientific USB Device
Vendor: D-WAV Scientific
PnpID: VID_0EEF&PID_C0AB
Device: USB Device
Maxxter USB Device
Vendor: Maxxter
PnpID: VID_248A&PID_8566
Device: USB Device
Intel Intel Bluetooth(R) 4.0
Vendor: Intel
PnpID: VID_8087&PID_0A2A
Device: Intel Bluetooth(R) 4.0
USB Root Hub (xHCI)
Vendor: Microsoft
PnpID: USB\ROOT_HUB30
USB Composite Device
Vendor: Microsoft
PnpID: USB\COMPOSITE
USB Mass Storage Device
Vendor: Microsoft
PnpID: USB\Class_08&SubClass_06&Prot_50
USB Printing Support
Vendor: Microsoft
PnpID: USB\Class_07
HP LaserJet P2015 Series EWS
Vendor: Hewlett-Packard
PnpID: USB\VID_03F0&PID_3817&REV_0100&MI_01
CD-ROM Drive
Vendor: Microsoft
PnpID: GenCdRom
ACPI x64-based PC
Vendor: Microsoft
PnpID: acpiapic
Disk drive
Vendor: Microsoft
PnpID: GenDisk
HID Keyboard Device
Vendor: Microsoft
PnpID: HID_DEVICE_SYSTEM_KEYBOARD
Standard PS/2 Keyboard
Vendor: Microsoft
PnpID: *PNP0303
Intel(R) Display Audio
Vendor: Intel(R) Corporation
PnpID: hdaudio\func_01&ven_8086&dev_2809&subsys_80860101
Microsoft Streaming Clock Proxy
Vendor: Microsoft
PnpID: sw\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}
Microsoft Streaming Quality Manager Proxy
Vendor: Microsoft
PnpID: sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Microsoft Streaming Service Proxy
Vendor: Microsoft
PnpID: sw\{96e080c7-143c-11d1-b40f-00a0c9223196}
Microsoft Streaming Tee/Sink-to-Sink Converter
Vendor: Microsoft
PnpID: sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Microsoft Trusted Audio Drivers
Vendor: Microsoft
PnpID: sw\{eec12db6-ad9c-4168-8658-b03daef417fe}
Realtek High Definition Audio
Vendor: Realtek Semiconductor Corp.
PnpID: hdaudio\func_01&ven_10ec&dev_0295&subsys_103c820b
Bluetooth Stereo
Vendor: Microsoft
PnpID: bthenum\{0000110b-0000-1000-8000-00805f9b34fb}
Bluetooth Hands-Free
Vendor: Microsoft
PnpID: bthhfenum\bthhfpaudio
Generic PnP Monitor
Vendor: Microsoft
PnpID: *PNP09FF
HID-compliant mouse
Vendor: Microsoft
PnpID: HID_DEVICE_SYSTEM_MOUSE
Synaptics SMBus TouchPad
Vendor: Synaptics
PnpID: acpi\syn3229
Microsoft Kernel Debug Network Adapter
Vendor: Microsoft
PnpID: root\kdnic
Microsoft Wi-Fi Direct Virtual Adapter
Vendor: Microsoft
PnpID: {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp_wfd
Microsoft ISATAP Adapter
Vendor: Microsoft
PnpID: *ISATAP
Microsoft 6to4 Adapter
Vendor: Microsoft
PnpID: *6to4mp
WAN Miniport (SSTP)
Vendor: Microsoft
PnpID: ms_sstpminiport
WAN Miniport (IKEv2)
Vendor: Microsoft
PnpID: ms_agilevpnminiport
Microsoft Teredo Tunneling Adapter
Vendor: Microsoft
PnpID: *TEREDO
WAN Miniport (L2TP)
Vendor: Microsoft
PnpID: ms_l2tpminiport
WAN Miniport (PPTP)
Vendor: Microsoft
PnpID: ms_pptpminiport
WAN Miniport (PPPOE)
Vendor: Microsoft
PnpID: ms_pppoeminiport
WAN Miniport (IP)
Vendor: Microsoft
PnpID: ms_ndiswanip
WAN Miniport (IPv6)
Vendor: Microsoft
PnpID: ms_ndiswanipv6
WAN Miniport (Network Monitor)
Vendor: Microsoft
PnpID: ms_ndiswanbh
Bluetooth Device (Personal Area Network)
Vendor: Microsoft
PnpID: BTH\MS_BTHPAN
Bluetooth Device (RFCOMM Protocol TDI)
Vendor: Microsoft
PnpID: BTH\MS_RFCOMM
HP LaserJet P2015 PCL6 Class Driver
Vendor: HP
PnpID: hewlett-packardhp_laf552
Microsoft Storage Spaces Controller
Vendor: Microsoft
PnpID: Root\Spaceport
Composite Bus Enumerator
Vendor: Microsoft
PnpID: ROOT\CompositeBus
UMBus Root Bus Enumerator
Vendor: Microsoft
PnpID: root\umbus
NDIS Virtual Network Adapter Enumerator
Vendor: Microsoft
PnpID: ROOT\NdisVirtualBus
Plug and Play Software Device Enumerator
Vendor: Microsoft
PnpID: ROOT\SWENUM
Remote Desktop Device Redirector Bus
Vendor: Microsoft
PnpID: ROOT\RDPBUS
Microsoft ACPI-Compliant System
Vendor: Microsoft
PnpID: *PNP0C08
Microsoft UEFI-Compliant System
Vendor: Microsoft
PnpID: ACPI_HAL\UEFI
PCI Express Root Complex
Vendor: Microsoft
PnpID: *PNP0A08
ACPI Lid
Vendor: Microsoft
PnpID: *PNP0C0D
ACPI Power Button
Vendor: Microsoft
PnpID: *PNP0C0C
ACPI Processor Aggregator
Vendor: Microsoft
PnpID: *ACPI000C
ACPI Thermal Zone
Vendor: Microsoft
PnpID: ACPI\ThermalZone
Intel(R) Power Engine Plug-in
Vendor: Microsoft
PnpID: ACPI\INT33A1
Microsoft Windows Management Interface for ACPI
Vendor: Microsoft
PnpID: *PNP0C14
Motherboard resources
Vendor: Microsoft
PnpID: *PNP0C02
ACPI Fixed Feature Button
Vendor: Microsoft
PnpID: ACPI\FixedButton
HP Mobile Data Protection Sensor
Vendor: Hewlett-Packard Development Company, L.P.
PnpID: acpi\hpq6007
Microsoft ACPI-Compliant Embedded Controller
Vendor: Microsoft
PnpID: *PNP0C09
High precision event timer
Vendor: Microsoft
PnpID: *PNP0103
Volume Manager
Vendor: Microsoft
PnpID: ROOT\VOLMGR
Microsoft Basic Display Driver
Vendor: Microsoft
PnpID: ROOT\BasicDisplay
Microsoft Basic Render Driver
Vendor: Microsoft
PnpID: ROOT\BasicRender
Microsoft Virtual Drive Enumerator
Vendor: Microsoft
PnpID: ROOT\vdrvroot
Microsoft System Management BIOS Driver
Vendor: Microsoft
PnpID: ROOT\mssmbios
Legacy device
Vendor: Microsoft
PnpID: *INT0800
Programmable interrupt controller
Vendor: Microsoft
PnpID: *PNP0000
System CMOS/real time clock
Vendor: Microsoft
PnpID: *PNP0B00
System timer
Vendor: Microsoft
PnpID: *PNP0100
Bluetooth Hands-Free Audio and Call Control HID Enumerator
Vendor: Microsoft
PnpID: bthenum\{0000111e-0000-1000-8000-00805f9b34fb}
Intel Processor
Vendor: Microsoft
PnpID: ACPI\GenuineIntel_-_Intel64
Generic volume shadow copy
Vendor: Microsoft
PnpID: STORAGE\VolumeSnapshot
Generic software device
Vendor: Microsoft
PnpID: SWD\GenericRaw
USB Video Device
Vendor: Microsoft
PnpID: usb\class_0e
Generic volume
Vendor: Microsoft
PnpID: STORAGE\Volume
Microsoft ACPI-Compliant Control Method Battery
Vendor: Microsoft
PnpID: ACPI\PNP0C0A
Microsoft AC Adapter
Vendor: Microsoft
PnpID: ACPI\ACPI0003
USB Input Device
Vendor: Microsoft
PnpID: USB\Class_03&SubClass_01
HID-compliant touch screen
Vendor: Microsoft
PnpID: HID_DEVICE_UP:000D_U:0004
HID-compliant vendor-defined device
Vendor: Microsoft
PnpID: HID_DEVICE_UPR:FF00-FFFF
Microsoft Input Configuration Device
Vendor: Microsoft
PnpID: HID_DEVICE_UP:000D_U:000E
HP Wireless Button Driver
Vendor: HP
PnpID: ACPI\HPQ6001
HID-compliant wireless radio controls
Vendor: Microsoft
PnpID: HID_DEVICE_UP:0001_U:000C
HID-compliant consumer control device
Vendor: Microsoft
PnpID: HID_DEVICE_UP:000C_U:0001
HID-compliant system controller
Vendor: Microsoft
PnpID: HID_DEVICE_UP:0001_U:0080
HID-compliant device
Vendor: Microsoft
PnpID: HID_DEVICE
Bluetooth Audio/Video Remote Control HID
Vendor: Microsoft
PnpID: BTHENUM\{0000110e-0000-1000-8000-00805f9b34fb}
Bluetooth Hands-Free Call Control HID
Vendor: Microsoft
PnpID: BTHHFENUM\BthHFPHID
Audio Endpoint
Vendor: Microsoft
PnpID: MMDEVAPI\AudioEndpoints
Intel(R) Dynamic Platform and Thermal Framework Manager
Vendor: Intel
PnpID: acpi\int3400
Trusted Platform Module 2.0
Vendor: Microsoft
PnpID: ACPI\MSFT0101
Intel(R) Wireless Bluetooth(R)
Vendor: Intel Corporation
PnpID: usb\vid_8087&pid_0a2a
Microsoft Bluetooth LE Enumerator
Vendor: Microsoft
PnpID: bth\ms_bthle
Microsoft Bluetooth Enumerator
Vendor: Microsoft
PnpID: bth\ms_bthbrb
Bluetooth Device
Vendor: Microsoft
PnpID: bthenum\generic_device
AV Remote Target Service
Vendor: Microsoft
PnpID: bthenum\{0000110c-0000-1000-8000-00805f9b34fb}
WPD FileSystem Volume Driver
Vendor: Microsoft
PnpID: wpdbusenum\fs
Firmware Resource
Vendor: Microsoft
PnpID: GenFirmwareResource
 
#16
It appears that you have the....

Device
Intel(R) Dual Band Wireless-AC 3165
Chip Vendor
Intel
Chip
Wireless 3165
Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
Chip: Intel Skylake-U/Y SATA AHCI Controller
Detail
PnpID
VEN_8086&DEV_9D03&SUBSYS_820B103C&REV_21
Vendor
Intel Corporation

So you need to go here, and install this driver.


2017-05-02_16h18_54.png
 
#18
#19
I cannot turn on the wireless network adapter because there is no physical switch or key on the laptop (yes, I know, that is very, very odd). No, there is no wireless radio button anywhere. All I did was unplug the laptop. Suddenly, the wireless adapter stopped. What the heck? I will try to hook it up to an ethernet cable, but it is not easy. ZHP diag log? What is that?
 
Status
Not open for further replies.
Top Bottom
Back
Forums
Resources
Menu