no internet on network but there is

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So you are unable to connect via wireless on the trouble machine?

Step 1: Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.

Step 2 Run minitoolbox on Ethermet, then run it with ethernet disabled.:

Please downloaded MINITOOLBOX unzip to your desktop and run it as admin.
Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and Attach the log in your reply.

Your winsock is twaked....


The first thing that we will do is download Junkware Removal Tool by Malwarebytes. Save it to your desktop run as admin, this is an outdated crapware removal tool, it will remove some junk but most important, this will create a restore point. I do not need to see the log from this, if you want to go back to before any of these steps you will have a restore point created....



Let's do this....

Download GeekUninstaller, then remove the following. Use force mode if needed.

BitTorrent (HKCU\...\BitTorrent) (Version: 7.10.5.46211 - BitTorrent Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 96.0.2 - Mozilla)
NordUpdater (HKLM\...\{6E35DB82-3D19-4DD6-B8CB-F082815FDE18}_is1) (Version: 1.2.2.94 - Nord Security)
NordVPN (HKLM\...\{19465C24-3D5D-4327-B99F-3CC0A1D38151}_is1) (Version: 6.46.5.0 - Nord Security)
NordVPN network TAP (HKLM-x32\...\{97DEC5D6-2BE9-45BB-BFC5-274B851B486B}) (Version: 1.0.1 - NordVPN)
WebAdvisor by McAfee (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.1.1.697 - McAfee, LLC)


Reboot your machine.

Then.... With Eterhnet connected and Wifi disabled!!

Open a notepad and copy the content of the code box below, paste into open notepad and save it to your desktop as 123.bat then right click on 123.bat and run as admin.

Note: Do not copy the word code.

Note: This batch will reboot your machine so close anything you are working on and save it.

Re-run minitoolbox please, post one new log.

Winsock is still twaked, we will do this.....

========================= Winsock entries =====================================

ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"


ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Click to expand...

Step 1:

Reset your Hosts file, it isn't listed correctly under minitoolbox log.

1. Click here to download RstHosts v2.0\
2. Save the file to your desktop.
3. Right Click and Run as Administrator.
4. Click on Restaurer, then click OK at the prompt.
5. This will restore the default host file.

Step 2:

Run this batch file, as per previous instructions.


Step 3:

Download Smartfix Tool 2.4.5
Save to your desktop.
Right click Run as admin.
Put tick next to Perform full recovery of the network settings and restart.
click start, allow completion, if the machine does not restart please do so manually,
check the conection....


Step 4:

Let me know if the same issue is there, if so we will replace your Winsock.reg files..... Just post a new minitoolbox and I will know what instructions to send next.

This tool is scripted to deal with issues such as your with ease, post the logs created and this should be fairly easy to take care of.

Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"

If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.

1. Accept the default whitelist options,
2. If the additions.txt options box is not checked please select it.
3. Then select Scan

Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.


Please Attach the contents of these logs in your next post for review by our Security Team

I’ll have to reply with a fix list once I get home from work.

No problem, should be home in about 5 hours. 👍

It’s a winsock issue, I will be at work a couple more hours....

Download the winsock files attached to the post here.
Then unzip them to your desktop.
Right click each of them and select merge.
Then open elevated command prompt and type, or copy paste each of these.

netsh winsock reset catalog

Click to expand...

netsh winsock reset

Click to expand...

hit enter after each.
Then reboot your machine.

Also, due to this error.

Error: (05/11/2022 09:30:47 AM) (Source: Server) (EventID: 2505) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{BBE3A62D-391C-4286-8922-AE4264EE1F3A} because another computer on the network has the same name. The server could not start.

Click to expand...

Follow the steps below.

1. Press the
Windows + R keys and type
secpol.msc and press Enter.

2. If prompted by
UAC, then click/tap on Yes.

3. In the left pane of Local Security Policy, click on
Network List Manager Policies.

4. In the right pane of
Network List Manager Policies, double click on your current network name.

5. In Network Properties, select
Name and type the name you prefer.

6. When finished, you can now close Local Security Policy.

7. Restart the computer.

Have you followed the steps in my last post? #18