No HDMI ports after POST on RX580 GPU

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Not open for further replies.


PCHF Member
PCHF Member
Feb 25, 2021
Hi All,\

Got a bit of a weird one after recent Adrenaline driver update...

In POST my dual screen setup shows BIOS using the HDMI port, then immediately drops out as soon as Windows starts to load. If I plug in a DVI cable the image appears - but as only have 1 DVI port my dual screen doesn't work.

I have tried:
* Upgrading and downgrading Adrenaline drivers
Remove graphics adapter completely and reload ( when doing this and default to Microsoft Basic Adapter, the screen connected to the HDMI port defaults and works, then as soon as RX580 driver loads it drops out and back to DVI only... )
* Upgrade BIOS, downgrade BIOS
* Toggle PEG/PCI bios option
* Toggle HDET bios option

I notice in Device Manager Graphics Adapter Event Log the below....
Device PCI\VEN_1002&DEV_67DF&SUBSYS_04D21043&REV_E7\4&14e8f4cb&0&0010 had a problem starting.

Driver Name: oem7.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdkmdap
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0

Running Windows 10 up-to-date
MB = ASUS Crosshair Formula Z
CPU= AM3 9590
RAM = 16Gb 2133
PSU = 850w

Anyone got any ideas or seen this before?



PCHF Manager
PCHF Manager
PCHF Donator
Jul 21, 2016

Sorry for the late reply..

You could use your system restore to go back before that update..
Not open for further replies.