New PC having problems with crashes

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Jaw500000

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PCHF Member
Feb 27, 2021
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My friend has a new pc and its been plagued with crashes. Both (kernal power 41) and ( device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash). I've done all I can think of and searched other forums for possible solutions to try and help him fix it. But the problems persist, from what I've been told the system will run fine for hours at times before crashing. We have tried;
-Turning off fast boot
-updating bios
-checking for redundant drivers
-reinstalling drivers
-updating drivers
-changing sleep/power settings
-turning off hardware acceleration on chrome
-reinstalled windows in the beginning but that's when the kernal events started happening, not sure if it was still an issue before that and just hadn't occurred because it can take hours for that crash to happen.
-tried sperate USBs for the headset (hyper X cloud 2 I believe)
-installed Nahimic 3 for the audio drivers as manufacture website recommended
that's all the solutions I can remember

Next I was planning to uninstall some windows updates
then triple checking drivers
and if that doesn't work start from scratch and just disassemble and reassemble the PC to see if that will help the kernal 41. then reinstall windows again.
Not sure if the headset and kernal events are related or 2 separate problems.

Build
Windows 10 education
MSI MEG 570x unify
Corsair Vengeance RGB pro DDR4 (PC4-28800) C18 AMD Optimized Memory (set to 3200 mhz)
GTX 1060 (stand in till a 3080 is available I believe)
Ryzen 9 5950x
Samsung (MZ-V7E1T0BW) 970 evo SSD 1TB M.2
Kraken X73 360mm liquid cooler (I'm pretty sure)
high grade corsair 1000w PSU
and a 1tb Samsung SSD
Azza CSAZ-804V case

I know my buddy spent a lot on this PC and I want to help him (he's not especially tech savy) but I'm running out of solutions, if there are any suggestions I'd be happy to try them.
 
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