Solved New PC build randomly restarting during games

Rustys · Dec 2, 2020

So other can assist

Operating System
Version
Release
Desktop Environment

what do you have over clocked

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Did it produce any dump files?

chivewire · Dec 2, 2020

Rustys said:
So other can assist

Operating System
Version
Release
Desktop Environment

what do you have over clocked

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Did it produce any dump files?

Thanks for your reply.

- Windows 10 Home 20H2
- 64-bit operating system, x64-based processor

I had XMP on but I've turned it off incase it was causing the issue. I've not done any overclocking.

Speccy: http://speccy.piriform.com/results/M5QlmoaeHCdLYDN6ju7sMY3

phillpower2 · Dec 3, 2020

As Rustys has previously twice asked, any crash dmps for us.

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 30/11/2020 02:25:21

After installing Windows did you then install the drivers for the MB and starting with the chipset drivers first which is a must, these drivers need to be installed from the disk that shipped with the MB or downloaded from the MSI support centre as unlike most other drivers they are not available via Windows updates.

chivewire said:
I have tried turning off XMP incase that was causing issues, I've also checked my RAM which is set as 3200 and it seems to be okay.

chivewire said:
I had XMP on but I've turned it off incase it was causing the issue. I've not done any overclocking.

RAM
16.0GB Dual-Channel Unknown @ 1066MHz Speccy should be reporting this as 1333MHz which would equate to 2666MHz when taking dual channel into consideration.

You need to go into the BIOS and manually set the RAM to run at 2666MHz as that is the minimum of what the CPU requires according to the specs here

chivewire said:
Corsair CV650 CV Series

The build is running great apart from it randomly restarting while I'm in the middle of a game.

You need a better PSU, CV = Corsair Value which are the cheapest range of PSUs that Corsair make, they are not intended for anything other than entry level school/office type PCs that only have integrated graphics, for a high end GPU such as yours you need a minimum of a Gold efficiency rated PSU, these are made to withstand heavy loads and have stronger caps, thicker wiring and advanced load and cooling features.

Which power supply do you need?

Windows appears to be having issues installing updates, check your update history to see if the two updates below have been successfully installed.

Not Installed
02/12/2020 2020-11 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB4586853)
Installation Status: In Progress
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.

29/11/2020 Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2001.10)
Installation Status: Failed
This package will update Windows Defender Antivirus antimalware
platform’s components on the user machine.

29/11/2020 2020-11 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB4586781)
Installation Status: In Progress
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
System Folders

chivewire · Dec 5, 2020

phillpower2 said:
As Rustys has previously twice asked, any crash dmps for us.

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 30/11/2020 02:25:21

After installing Windows did you then install the drivers for the MB and starting with the chipset drivers first which is a must, these drivers need to be installed from the disk that shipped with the MB or downloaded from the MSI support centre as unlike most other drivers they are not available via Windows updates.

RAM
16.0GB Dual-Channel Unknown @ 1066MHz Speccy should be reporting this as 1333MHz which would equate to 2666MHz when taking dual channel into consideration.

You need to go into the BIOS and manually set the RAM to run at 2666MHz as that is the minimum of what the CPU requires according to the specs here

You need a better PSU, CV = Corsair Value which are the cheapest range of PSUs that Corsair make, they are not intended for anything other than entry level school/office type PCs that only have integrated graphics, for a high end GPU such as yours you need a minimum of a Gold efficiency rated PSU, these are made to withstand heavy loads and have stronger caps, thicker wiring and advanced load and cooling features.

Which power supply do you need?

Windows appears to be having issues installing updates, check your update history to see if the two updates below have been successfully installed.

Not Installed
02/12/2020 2020-11 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB4586853)
Installation Status: In Progress
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.

29/11/2020 Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2001.10)
Installation Status: Failed
This package will update Windows Defender Antivirus antimalware
platform’s components on the user machine.

29/11/2020 2020-11 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB4586781)
Installation Status: In Progress
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
System Folders

Thanks for your reply.

I've looked into it and I've never had the blue screen of death and therefore no crash dumps of any kind.

I installed the drivers etc.

I'm going to do what you have suggested with the RAM in the bios to see if it makes a difference. I'll also get a better power supply as I believe that may be the issue.

Thanks for your help and I'll keep you updated.

phillpower2 · Dec 5, 2020

Sounds like a plan

and you are welcome

veeg · Dec 12, 2020

Any updates?

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Solved New PC build randomly restarting during games