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Network Corrupted?

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Brid

PCHF Member
Oct 28, 2022
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#1
I have been having trouble connecting a new printer to my windows 10 laptop and the HP support line have told me that the Network is Corrupt and tried to sell me some expensive solutions which I didn't feel very confident in. We don't seem to have any problems with our internet connection. I am quite worried that there is a more significant issue with my computer that I need to address, but also I would be grateful for some help with how to go about connecting my printer!
Many thanks in advance.
 
#2
make/model of printer?
how are you trying to connect it; directly with a USB cable, over your wifi network directly to the printer, or printer connected to modem/router?

what have you tried, and what is the error message?
 
#3
Bruce said:
make/model of printer?
how are you trying to connect it; directly with a USB cable, over your wifi network directly to the printer, or printer connected to modem/router?

what have you tried, and what is the error message?
Click to expand...
Its a HP Deskjet 2700 and we're trying to connect it wirelessly via the network.
I am most worried about being told that my network is corrupted. I have never heard of this before and I'm worried whether it is still safe to use the computer? Should I be doing something about that?
 
#4
Brid said:
HP support line have told me that the Network is Corrupt
Click to expand...

Sorry but HP are fobbing you off with the proof being that they can fix it but it will be expensive.

Lets get some system info;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.


Just a fyi, HP printers have been a nightmare for many users since Flash Player became end of life, example being my perfectly good printer will no longer report ink levels.
 
#5
When you install the driver & printer programs it should offer the option to use wired or wireless, by choosing wireless it should show a box the enter the SSID & Passphrase of the wireless network. Is this showing?
There’s a firmware update for the printer available, have you installed this?

HP DeskJet 2700 All-in-One Printer series Software and Driver Downloads | HP® Customer Support

Download the latest drivers, firmware, and software for your HP DeskJet 2700 All-in-One Printer series.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.
support.hp.com support.hp.com
 
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