Solved My PC turns off when I play games

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thecolm12

PCHF Member
Jun 9, 2020
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Hey, guys I really need your help on this and I don't really know what to do at this point.

Some context for you. I will be playing a game (currently Total war Warhammer 2) and the PC will just turn off. This will happen within around 30 mins of play. This also happens with other games as well, however, I can play Fallout 4 for hours and hours and the PC is fine. When the PC turns off, it just restarts itself. There is no blue screen or anything like that.

I noticed that it was really dusty in the PC itself so I gave it a good clean and now it is, for the most part, dust-free. I even took out the CPU and CPU cooler and cleaned them as well. I also applied more thermal paste after cleaning the CPU just in case you were wondering.

After this didn't work, I thought that maybe the PSU was on its way out. I have had it for a few years (since 2014) so I thought that this could be the issue. I bought a PSU tester and plugged it into the PSU. All readings came back normal and it was functioning as it should be.

I have also updated graphics card drivers and still no joy. I'm starting to think that maybe it could the graphics card itself but I really hope it isn't. My graphics card is an NVIDIA GeForce GTX 1070 and I only bought it a couple of years ago.

If anyone has suggestions or maybe you know what could be the problem then please let me know. If you need any info or want to ask a question then please ask away and I shall reply the best that I can.

Graphics card - NVIDIA GeForce GTX 1070
Processor - i5-3570k
RAM - 8 GB
 
Hello thecolm12,

Can you post the brand and model name or number of both the PSU and the MB.

As a PSU puts out various voltages +3.3V, +5V and +12V it may appear that the PSU is working correctly but it is not, any significant drop of any output can prevent the system from booting up, the other scenario is a significant increase in the output which can be worse as it can fry one or more major components such as the MB, CPU, RAM, add on video card etc.

The attached video here is one that I use as an example to show the sort of equipment that is required to conclusively test a PSU.

What the equipment does is simulate a computer under load and so the PSU behaves as it would when it is powering your PC, multi-meters and the basic testing devices that you can purchase from some merchants only test the basic voltage output from the PSU rails and so cannot be relied on as 100% conclusive.



Jonny Guru video
 
thecolm12 said:
The PSU is a Corsair CX430M
Click to expand...
The PSU does not meet the minimum power requirements required by a GTX 1070 which requires the system to be powered by a minimum of a good quality brand 500W PSU that can produce a minimum of 33 amps on the +12V rail, for a high end GPU such as yours the PSU should also be a minimum of Gold efficiency rated unit as well.

What I suggest, until you can get the appropriate PSU sorted, remove the add on video card from the MB, store it somewhere safe, hook up your display to the appropriate video port on the MB and use that until you have the appropriate replacement PSU
 
You are welcome thecolm12 🙂

Some PSU info for you here

Just so you are aware, because of the lock down parts are scarce and prices higher than normal atm.
 
Hey Phill, I managed to buy a new PSU and that seems to have solved the problem. (It's an EVGA 600W) Everything is running smoothly however I have come across a new problem. When I was playing a game (Total war Warhammer 2) the game crashed and then the PC soon after. The game can crash from time to time so I wasn't completely shocked. However, when the PC crashed, it came up with a blue screen and it said that Windows was trying to figure out the problem. It also had a 🙁 emoji in the top left corner. At the bottom of the screen is said ' hardware failed'. I can't remember exactly what it said but it was something along those lines. This happened twice yesterday. Another strange thing is that when it crashed the first time, I went to load the game again and it had uninstalled it from the PC.

It could be the new PSU but I also bought a new SSD for the game as it runs much faster that way. I think it could be the new SSD as so far it only happens on one game (Total War Warhammer 2) and the game is installed on the SSD (The SSD is a SanDisk PLUS SSD 240 GB) However, I'm interested to see what you think.

Thanks again Phill for solving the PSU problem as it was driving me crazy for months. It seems I can't catch a break when it comes to PC problems lol.
 
Glad to hear that replacing the PSU has resolved the original issue and thanks for letting us know 👍

Being unrelated and going off topic you should and may need to start a new thread but do the following for us and we will take a look then go from there;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
MiniToolBox by Farbar Version: 17-06-2016
Ran by (administrator) on 13-06-2020 at 13:19:10
Running from "C:\Users\Downloads"
Microsoft Windows 10 Pro (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/12/2020 06:47:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: backgroundTaskHost.exe, version: 10.0.18362.1, time stamp: 0x533f8404
Faulting module name: SharedLibrary.dll, version: 2.2.27912.0, time stamp: 0x5d27c65c
Exception code: 0xc0000005
Fault offset: 0x0000000000689087
Faulting process ID: 0x830
Faulting application start time: 0xbackgroundTaskHost.exe0
Faulting application path: backgroundTaskHost.exe1
Faulting module path: backgroundTaskHost.exe2
Report ID: backgroundTaskHost.exe3
Faulting package full name: backgroundTaskHost.exe4
Faulting package-relative application ID: backgroundTaskHost.exe5

Error: (06/12/2020 10:59:20 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: DispBroker.Desktop.dll, version: 10.0.18362.628, time stamp: 0xede55d41
Exception code: 0xc0000409
Fault offset: 0x0000000000041344
Faulting process ID: 0x2e0
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report ID: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (06/07/2020 05:10:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: PCBS.exe, version: 2018.4.16.59850, time stamp: 0x5e2986d7
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3
Exception code: 0xc0000005
Fault offset: 0x000000000003a799
Faulting process ID: 0xba8
Faulting application start time: 0xPCBS.exe0
Faulting application path: PCBS.exe1
Faulting module path: PCBS.exe2
Report ID: PCBS.exe3
Faulting package full name: PCBS.exe4
Faulting package-relative application ID: PCBS.exe5

Error: (05/22/2020 10:15:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: nvwgf2umx_cfg.dll, version: 26.21.14.4587, time stamp: 0x5e879b9e
Exception code: 0xc0000005
Fault offset: 0x00000000001b4467
Faulting process ID: 0x2cc
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report ID: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (05/22/2020 07:27:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: NVDisplay.Container.exe, version: 1.25.2802.9499, time stamp: 0x5e4ff156
Faulting module name: AppXDeploymentClient.dll, version: 10.0.18362.836, time stamp: 0xbbdd5d7a
Exception code: 0xc0000005
Fault offset: 0x0000000000012e1d
Faulting process ID: 0x8cc
Faulting application start time: 0xNVDisplay.Container.exe0
Faulting application path: NVDisplay.Container.exe1
Faulting module path: NVDisplay.Container.exe2
Report ID: NVDisplay.Container.exe3
Faulting package full name: NVDisplay.Container.exe4
Faulting package-relative application ID: NVDisplay.Container.exe5

Error: (05/18/2020 11:04:01 AM) (Source: Application Hang) (User: )
Description: The program Microsoft.Notes.exe version 3.7.126.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1db8

Start Time: 01d62ceaff77c53e

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.126.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe

Report Id: 5db1220f-3f5f-4a7e-a246-d327c9ce6e04

Faulting package full name: Microsoft.MicrosoftStickyNotes_3.7.126.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Hang type: Microsoft.Notes.exe0

Error: (05/17/2020 02:38:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: dwmcore.dll, version: 10.0.18362.752, time stamp: 0x179e3b3c
Exception code: 0xc00001ad
Fault offset: 0x000000000015b85a
Faulting process ID: 0x20e0
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report ID: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (05/17/2020 02:30:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: dwmcore.dll, version: 10.0.18362.752, time stamp: 0x179e3b3c
Exception code: 0xc00001ad
Fault offset: 0x000000000015b85a
Faulting process ID: 0x358
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report ID: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (05/17/2020 02:23:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: dwmcore.dll, version: 10.0.18362.752, time stamp: 0x179e3b3c
Exception code: 0xc00001ad
Fault offset: 0x000000000015b85a
Faulting process ID: 0x460
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report ID: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (04/20/2020 09:49:04 AM) (Source: Microsoft-Windows-Perflib) (User: NT AUTHORITY)
Description: The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 26888 and the required size was 29728.


System errors:
=============
Error: (06/12/2020 07:55:44 PM) (Source: BugCheck) (User: )
Description: 0x0000012b (0xffffffffc00002c4, 0x00000000000009ce, 0x000001d3bdf18890, 0xffffa20028dc7000)C:\Windows\MEMORY.DMPe93b1541-7083-4a8a-ba3a-0990e5af9d5c

Error: (06/12/2020 07:55:40 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:28:26 on ‎12/‎06/‎2020 was unexpected.

Error: (06/12/2020 10:59:24 AM) (Source: BugCheck) (User: )
Description: 0x0000012b (0xffffffffc00002c4, 0x000000000000046c, 0x000001d5a8e3a150, 0xffffc00116e6b000)C:\Windows\MEMORY.DMP386514ff-be3a-4f9c-bbb2-5d090b6ce030

Error: (06/12/2020 10:58:49 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:36:12 on ‎12/‎06/‎2020 was unexpected.

Error: (06/09/2020 10:03:34 PM) (Source: DCOM) (User: DESKTOP-QC6FL57)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (06/09/2020 10:03:34 PM) (Source: DCOM) (User: DESKTOP-QC6FL57)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (06/09/2020 10:03:33 PM) (Source: DCOM) (User: DESKTOP-QC6FL57)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (06/09/2020 10:03:33 PM) (Source: DCOM) (User: DESKTOP-QC6FL57)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (06/09/2020 10:03:33 PM) (Source: DCOM) (User: DESKTOP-QC6FL57)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (06/09/2020 10:03:33 PM) (Source: DCOM) (User: DESKTOP-QC6FL57)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}


Microsoft Office Sessions:
=========================
Error: (06/12/2020 06:47:59 PM) (Source: Application Error)(User: )
Description: backgroundTaskHost.exe10.0.18362.1533f8404SharedLibrary.dll2.2.27912.05d27c65cc0000005000000000068908783001d640e19c798cecC:\Windows\system32\backgroundTaskHost.exeC:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe\SharedLibrary.dll60aadd23-5998-4353-aa8e-5a8959ab7349Microsoft.WindowsStore_12006.1001.1.0_x64__8wekyb3d8bbweApp

Error: (06/12/2020 10:59:20 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77DispBroker.Desktop.dll10.0.18362.628ede55d41c000040900000000000413442e001d640a0119fb8b2C:\Windows\system32\dwm.exeC:\Windows\System32\DispBroker.Desktop.dll964e1227-b751-4047-a428-10b7908717df

Error: (06/07/2020 05:10:48 PM) (Source: Application Error)(User: )
Description: PCBS.exe2018.4.16.598505e2986d7KERNELBASE.dll10.0.18362.815b89efff3c0000005000000000003a799ba801d63ce615b4735fD:\Program Files (x86)\Steam\steamapps\common\PC Building Simulator\PCBS.exeC:\Windows\System32\KERNELBASE.dll620ee481-daa8-49fa-b18a-7b8b59e71ecc

Error: (05/22/2020 10:15:31 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77nvwgf2umx_cfg.dll26.21.14.45875e879b9ec000000500000000001b44672cc01d630742b9f24b4C:\Windows\system32\dwm.exeC:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvwgf2umx_cfg.dll9bd2a9d5-b927-481f-bf10-037b6ef6f80c

Error: (05/22/2020 07:27:38 PM) (Source: Application Error)(User: )
Description: NVDisplay.Container.exe1.25.2802.94995e4ff156AppXDeploymentClient.dll10.0.18362.836bbdd5d7ac00000050000000000012e1d8cc01d63065c037f5c6C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_33895c186dfc2a0d\Display.NvContainer\NVDisplay.Container.exeC:\Windows\System32\AppXDeploymentClient.dlldd49ee51-79d9-40ab-9d1f-be6ac7954066

Error: (05/18/2020 11:04:01 AM) (Source: Application Hang)(User: )
Description: Microsoft.Notes.exe3.7.126.01db801d62ceaff77c53e4294967295C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.126.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe5db1220f-3f5f-4a7e-a246-d327c9ce6e04Microsoft.MicrosoftStickyNotes_3.7.126.0_x64__8wekyb3d8bbweAppQuiesce

Error: (05/17/2020 02:38:17 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77dwmcore.dll10.0.18362.752179e3b3cc00001ad000000000015b85a20e001d62c4f600a928aC:\Windows\System32\dwm.exeC:\Windows\System32\dwmcore.dlld9a9d6e7-4b69-4616-a515-553735dd01bd

Error: (05/17/2020 02:30:46 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77dwmcore.dll10.0.18362.752179e3b3cc00001ad000000000015b85a35801d62c4e55187385C:\Windows\System32\dwm.exeC:\Windows\System32\dwmcore.dll9435d32a-391d-42e1-8cb7-0eede202ab89

Error: (05/17/2020 02:23:17 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77dwmcore.dll10.0.18362.752179e3b3cc00001ad000000000015b85a46001d62bc2a58fe5f0C:\Windows\System32\dwm.exeC:\Windows\System32\dwmcore.dll1879b96d-dd5d-4207-aecf-69c4f295c18b

Error: (04/20/2020 09:49:04 AM) (Source: Microsoft-Windows-Perflib)(User: NT AUTHORITY)
Description: C:\Windows\System32\perfts.dllLSM2688829728


=========================== Installed Programs ============================

A Plague Tale: Innocence (HKLM\...\Steam App 752590) (Version: - Asobo Studio)
Besiege (HKLM\...\Steam App 346010) (Version: - Spiderling Studios)
Colony Survival (HKLM\...\Steam App 366090) (Version: - Pipliz)
Crusader Kings II (HKLM\...\Steam App 203770) (Version: - Paradox Development Studio)
Divinity: Original Sin 2 (HKLM\...\Steam App 435150) (Version: - Larian Studios)
Dying Light (HKLM\...\Steam App 239140) (Version: - Techland)
Epic Games Launcher (HKLM-x32\...\{53041896-BE90-4A26-9954-9E9FDC7D4495}) (Version: 1.1.229.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{66C5838F-B854-4A55-89E6-A6138747A4DF}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Fallout 3 - Game of the Year Edition (HKLM\...\Steam App 22370) (Version: - Bethesda Game Studios)
Fallout 4 (HKLM\...\Steam App 377160) (Version: - Bethesda Game Studios)
Fallout: New Vegas (HKLM\...\Steam App 22380) (Version: - Obsidian Entertainment)
Far Cry 4 (HKLM\...\Steam App 298110) (Version: - Ubisoft Montreal, Red Storm, Shanghai, Toronto, Kiev)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 83.0.4103.97 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
HITMAN™ (HKLM\...\Steam App 236870) (Version: - IO Interactive A/S)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{F2508213-9989-4E85-A078-72BE483917EF}) (Version: 3.5.88.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.064.0329.0008 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127 (HKLM-x32\...\{282975d8-55fe-4991-bbbb-06a72581ce58}) (Version: 14.24.28127.4 - Microsoft Corporation)
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No Man's Sky (HKLM\...\Steam App 275850) (Version: - Hello Games)
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Orcs Must Die! 2 (HKLM\...\Steam App 201790) (Version: - Robot Entertainment)
Paradox Launcher v2 (HKLM\...\{A8D4AE16-519B-409D-B5B4-2647C06805AD}) (Version: 2.0.3.0 - Paradox Interactive)
PC Building Simulator (HKLM\...\Steam App 621060) (Version: - Claudiu Kiss)
Planet Coaster (HKLM\...\Steam App 493340) (Version: - Frontier Developments)
Ravenfield (HKLM\...\Steam App 636480) (Version: - SteelRaven7)
RimWorld (HKLM\...\Steam App 294100) (Version: - Ludeon Studios)
Shieldwall (HKLM\...\Steam App 1216320) (Version: - Nezon Production)
Star Wars: Battlefront 2 (Classic, 2005) (HKLM\...\Steam App 6060) (Version: - Pandemic Studios)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Stellaris (HKLM\...\Steam App 281990) (Version: - Paradox Development Studio)
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The Elder Scrolls V: Skyrim Special Edition (HKLM\...\Steam App 489830) (Version: - Bethesda Game Studios)
The Witcher 3: Wild Hunt (HKLM\...\Steam App 292030) (Version: - CD PROJEKT RED)
Tomb Raider (HKLM\...\Steam App 203160) (Version: - Crystal Dynamics)
Total War: NAPOLEON - Definitive Edition (HKLM\...\Steam App 34030) (Version: - CREATIVE ASSEMBLY)
Total War: ROME II - Emperor Edition (HKLM\...\Steam App 214950) (Version: - CREATIVE ASSEMBLY)
Total War: WARHAMMER II (HKLM\...\Steam App 594570) (Version: - CREATIVE ASSEMBLY)
Totally Accurate Battle Simulator (HKLM\...\Steam App 508440) (Version: - Landfall)
Toy Soldiers (HKLM\...\Steam App 98300) (Version: - Signal Studios)
Uplay (HKLM-x32\...\Uplay) (Version: 65.0 - Ubisoft)
Winkeltje: The Little Shop (HKLM\...\Steam App 949290) (Version: - Sassybot)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 8152.05 MB
Available physical RAM: 4622.92 MB
Total Virtual: 15064.05 MB
Available Virtual: 8697.74 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.05 GB) (Free:67.81 GB) NTFS
2 Drive d: (Data Drive) (Fixed) (Total:1397.26 GB) (Free:681.24 GB) NTFS
3 Drive e: (SH2 DELUXE) (CDROM) (Total:2.08 GB) (Free:0 GB) CDFS
4 Drive f: (Data Drive 2) (Fixed) (Total:223.56 GB) (Free:167.37 GB) NTFS

========================= Users: ========================================



Administrator DefaultAccount Guest
WDAGUtilityAccount


**** End of log ****
 
No hardware issues flagged up and most of the errors are old with the exception of a couple yesterday which are Windows related.

Couple of questions for you;

Check the times in the above event log errors in MTB, were you playing the said game at the time.

Are crash dmps enabled on your computer.
 
Looking at the two errors from yesterday, I think the times match up from when I was playing.

The crash dmps are set too 'Automatic memory dump' I hope that's what you were after.
 
thecolm12 said:
Error: (06/12/2020 07:55:44 PM) (Source: BugCheck) (User: )
Description: 0x0000012b (0xffffffffc00002c4, 0x00000000000009ce, 0x000001d3bdf18890, 0xffffa20028dc7000)C:\Windows\MEMORY.DMPe93b1541-7083-4a8a-ba3a-0990e5af9d5c

Error: (06/12/2020 07:55:40 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:28:26 on ‎12/‎06/‎2020 was unexpected.

Error: (06/12/2020 10:59:24 AM) (Source: BugCheck) (User: )
Description: 0x0000012b (0xffffffffc00002c4, 0x000000000000046c, 0x000001d5a8e3a150, 0xffffc00116e6b000)C:\Windows\MEMORY.DMP386514ff-be3a-4f9c-bbb2-5d090b6ce030
Click to expand...
You may have run out of RAM while you were playing the game, do you have a single 8GB stick or two 4GB sticks, have highlighted the error/s in red for you and an explanation of the cause for you here which explains the unhappy face and hardware failure message that you mentioned.
 
I have two 4GB sticks. I have read that 16GB is better when playing the game so you might be right about the RAM. I may have to invest in the near future.
 
Run Windows own memory test then get back to us if you will, I reckon the RAM will pass and if it does it goes some way to supporting the running out of RAM theory.
 
As was suspected, 8GB of RAM is enough for the game that you were playing, did you have anything else running in the background.
 
I may have had a YouTube tab minimized with no video playing. Steam would have been open but that's it. There was nothing else running in the background.
 
Not a gamer so have to ask, is Total war Warhammer 2 an online game or is it played offline.
 
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