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Solved My pc shutdown randomly please help

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Alex_Roses

PCHF Member
May 22, 2020
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Hi I bought my pc in February, but I have a problem when I'm playing my pc shutdown randomly.
My cooler shutdown and his fans stop working and a orange led turn on (DRAM)
Please help I have this problem all this months and I tried to reconnect ram, gpu.
My gpu is RX 5700 XT
Ryzen 2700x
Power supply 850 w platinum
16 ram
And my cooler Aorus 240 rgb
 
1590210007088.png


My CPU up to 104 C :/ But its crazy in my cooler its different look

please tell me if there is something missing, thanks for helping me :)
 

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Is your pc off the shelf or a built pc? If your pc was bought,what is the model # and model name? So has the cooler been having issue's for a while?

With the Speccy log,speccy software sometimes reports wrong temps..Was the reason i had you do speedfan and check the bio's.

@phillpower2
 
Disregard the Speccy CPU temps, Ryzen processors are always misreported by Speccy, we may need to check the voltages at some point though.

Power Profile
Active power scheme: Alto rendimiento


I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.
 
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Press the F2 or Del key while the computer is restarting, once in the BIOS press F5 to load the optimised default settings, press F10 to save the settings and your done.
 
What was turned off, do you mean that the computer shut down.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
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