Solved My pc shutdown randomly please help

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Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
25
0
19
Yes my pc shut down again when i open maya.
:(

MiniToolBox by Farbar Version: 17-06-2016
Ran by PC (administrator) on 30-05-2020 at 08:04:37
Running from "C:\Users\PC\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\TempState\Downloads"
Microsoft Windows 10 Home (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (05/30/2020 07:58:42 AM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0x191c
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5
Error: (05/30/2020 07:58:40 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: AURA Service -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: verifyInstall, location: C:\Program Files (x86)\LightingService\, command: "C:\Program Files (x86)\LightingService\AsusInstallVerifier.exe" -mv -d "C:\Program Files (x86)\LightingService\hasher.hash" -i "C:\Program Files (x86)\LightingService\ACPIWMI.dll" "C:\Program Files (x86)\LightingService\cpuutil.dll" "" "C:\Program Files (x86)\LightingService\ServiceInstallBatch.bat" "C:\Program Files (x86)\LightingService\log4cxx.dll" "C:\Program Files (x86)\LightingService\log4cxx.properties" "C:\Program Files (x86)\LightingService\Log4cxxWrapper.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.xml" "C:\Program Files (x86)\LightingService\Q42.HueApi.ColorConverters.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.xml" "C:\Program Files (x86)\LightingService\Q42Hue.dll" "C:\Program Files (x86)\LightingService\AuraHueInterface.dll" "C:\Program Files (x86)\LightingService\AuraHueWrapper.dll" "C:\Program Files (x86)\LightingService\System.Runtime.InteropServices.RuntimeInformation.dll" "C:\Program Files (x86)\LightingService\LightingService.exe" "C:\Program Files (x86)\LightingService\RegSchdTask.exe" "C:\Program Files (x86)\LightingService\asus.gif" "C:\Program Files (x86)\LightingService\aaHMLib.dll" "" "" "" ""
Error: (05/30/2020 07:54:33 AM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0x3f4
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5
Error: (05/30/2020 07:54:30 AM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0x2dcc
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5
Error: (05/30/2020 07:54:23 AM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0xf90
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5
Error: (05/28/2020 06:42:05 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0x36ac
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5
Error: (05/28/2020 06:42:04 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: AURA Service -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: verifyInstall, location: C:\Program Files (x86)\LightingService\, command: "C:\Program Files (x86)\LightingService\AsusInstallVerifier.exe" -mv -d "C:\Program Files (x86)\LightingService\hasher.hash" -i "C:\Program Files (x86)\LightingService\ACPIWMI.dll" "C:\Program Files (x86)\LightingService\cpuutil.dll" "" "C:\Program Files (x86)\LightingService\ServiceInstallBatch.bat" "C:\Program Files (x86)\LightingService\log4cxx.dll" "C:\Program Files (x86)\LightingService\log4cxx.properties" "C:\Program Files (x86)\LightingService\Log4cxxWrapper.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.xml" "C:\Program Files (x86)\LightingService\Q42.HueApi.ColorConverters.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.xml" "C:\Program Files (x86)\LightingService\Q42Hue.dll" "C:\Program Files (x86)\LightingService\AuraHueInterface.dll" "C:\Program Files (x86)\LightingService\AuraHueWrapper.dll" "C:\Program Files (x86)\LightingService\System.Runtime.InteropServices.RuntimeInformation.dll" "C:\Program Files (x86)\LightingService\LightingService.exe" "C:\Program Files (x86)\LightingService\RegSchdTask.exe" "C:\Program Files (x86)\LightingService\asus.gif" "C:\Program Files (x86)\LightingService\aaHMLib.dll" "" "" "" ""
Error: (05/28/2020 06:38:43 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: Radeonsoftware.exe, versión: 10.1.2.1788, marca de tiempo: 0x5e9f5ad0
Nombre del módulo con errores: Radeonsoftware.exe, versión: 10.1.2.1788, marca de tiempo: 0x5e9f5ad0
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x0000000000412967
Identificador del proceso con errores: 0xdc4
Hora de inicio de la aplicación con errores: 0xRadeonsoftware.exe0
Ruta de acceso de la aplicación con errores: Radeonsoftware.exe1
Ruta de acceso del módulo con errores: Radeonsoftware.exe2
Identificador del informe: Radeonsoftware.exe3
Nombre completo del paquete con errores: Radeonsoftware.exe4
Identificador de aplicación relativa del paquete con errores: Radeonsoftware.exe5
Error: (05/28/2020 06:38:12 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0x2244
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5
Error: (05/28/2020 06:38:09 PM) (Source: Application Error) (User: )
Description: Nombre de la aplicación con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Nombre del módulo con errores: LightingService.exe, versión: 0.0.0.0, marca de tiempo: 0x5b5ed678
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00006f88
Identificador del proceso con errores: 0x19f8
Hora de inicio de la aplicación con errores: 0xLightingService.exe0
Ruta de acceso de la aplicación con errores: LightingService.exe1
Ruta de acceso del módulo con errores: LightingService.exe2
Identificador del informe: LightingService.exe3
Nombre completo del paquete con errores: LightingService.exe4
Identificador de aplicación relativa del paquete con errores: LightingService.exe5

System errors:
=============
Error: (05/30/2020 08:00:43 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {95775DC4-77AA-4E94-8CF6-68267EEF1856}
Error: (05/30/2020 07:58:43 AM) (Source: Service Control Manager) (User: )
Description: El servicio LightingService se terminó de manera inesperada. Esto ha sucedido 4 veces.
Error: (05/30/2020 07:56:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {95775DC4-77AA-4E94-8CF6-68267EEF1856}
Error: (05/30/2020 07:54:34 AM) (Source: Service Control Manager) (User: )
Description: El servicio LightingService se terminó de manera inesperada. Esto ha sucedido 3 veces.
Error: (05/30/2020 07:54:31 AM) (Source: Service Control Manager) (User: )
Description: El servicio LightingService se terminó de manera inesperada. Esto ha sucedido 2 veces.
Error: (05/30/2020 07:54:28 AM) (Source: Service Control Manager) (User: )
Description: El servicio LightingService se terminó de manera inesperada. Esto ha sucedido 1 veces.
Error: (05/28/2020 07:04:43 PM) (Source: Service Control Manager) (User: )
Description: El servicio AMD User Experience Program Launcher se terminó de manera inesperada. Esto ha sucedido 1 veces.
Error: (05/28/2020 06:44:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {95775DC4-77AA-4E94-8CF6-68267EEF1856}
Error: (05/28/2020 06:42:06 PM) (Source: Service Control Manager) (User: )
Description: El servicio LightingService se terminó de manera inesperada. Esto ha sucedido 4 veces.
Error: (05/28/2020 06:40:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {95775DC4-77AA-4E94-8CF6-68267EEF1856}

Microsoft Office Sessions:
=========================
Error: (05/30/2020 07:58:42 AM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f88191c01d636820aad93ebC:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exe26100617-c8f0-4d29-88a1-209bcda72307
Error: (05/30/2020 07:58:40 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: AURA Service -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: verifyInstall, location: C:\Program Files (x86)\LightingService\, command: "C:\Program Files (x86)\LightingService\AsusInstallVerifier.exe" -mv -d "C:\Program Files (x86)\LightingService\hasher.hash" -i "C:\Program Files (x86)\LightingService\ACPIWMI.dll" "C:\Program Files (x86)\LightingService\cpuutil.dll" "" "C:\Program Files (x86)\LightingService\ServiceInstallBatch.bat" "C:\Program Files (x86)\LightingService\log4cxx.dll" "C:\Program Files (x86)\LightingService\log4cxx.properties" "C:\Program Files (x86)\LightingService\Log4cxxWrapper.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.xml" "C:\Program Files (x86)\LightingService\Q42.HueApi.ColorConverters.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.xml" "C:\Program Files (x86)\LightingService\Q42Hue.dll" "C:\Program Files (x86)\LightingService\AuraHueInterface.dll" "C:\Program Files (x86)\LightingService\AuraHueWrapper.dll" "C:\Program Files (x86)\LightingService\System.Runtime.InteropServices.RuntimeInformation.dll" "C:\Program Files (x86)\LightingService\LightingService.exe" "C:\Program Files (x86)\LightingService\RegSchdTask.exe" "C:\Program Files (x86)\LightingService\asus.gif" "C:\Program Files (x86)\LightingService\aaHMLib.dll" "" "" "" "" (NULL)(NULL)(NULL)(NULL)(NULL)
Error: (05/30/2020 07:54:33 AM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f883f401d63681764c7f68C:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exe15743472-c4c1-4779-9928-9dffed3705e5
Error: (05/30/2020 07:54:30 AM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f882dcc01d636817473a382C:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exe2363e3c2-f85d-425d-9246-6f0fafe3a87e
Error: (05/30/2020 07:54:23 AM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f88f9001d636816fb920b1C:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exe2edd4283-6ebc-42bc-a2e2-a7fca1122fa1
Error: (05/28/2020 06:42:05 PM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f8836ac01d6354997a38448C:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exe592e4001-e9d4-4b0d-a70b-26cc50ddbd30
Error: (05/28/2020 06:42:04 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: AURA Service -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: verifyInstall, location: C:\Program Files (x86)\LightingService\, command: "C:\Program Files (x86)\LightingService\AsusInstallVerifier.exe" -mv -d "C:\Program Files (x86)\LightingService\hasher.hash" -i "C:\Program Files (x86)\LightingService\ACPIWMI.dll" "C:\Program Files (x86)\LightingService\cpuutil.dll" "" "C:\Program Files (x86)\LightingService\ServiceInstallBatch.bat" "C:\Program Files (x86)\LightingService\log4cxx.dll" "C:\Program Files (x86)\LightingService\log4cxx.properties" "C:\Program Files (x86)\LightingService\Log4cxxWrapper.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.dll" "C:\Program Files (x86)\LightingService\Newtonsoft.Json.xml" "C:\Program Files (x86)\LightingService\Q42.HueApi.ColorConverters.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.dll" "C:\Program Files (x86)\LightingService\Q42.HueApi.NET.xml" "C:\Program Files (x86)\LightingService\Q42Hue.dll" "C:\Program Files (x86)\LightingService\AuraHueInterface.dll" "C:\Program Files (x86)\LightingService\AuraHueWrapper.dll" "C:\Program Files (x86)\LightingService\System.Runtime.InteropServices.RuntimeInformation.dll" "C:\Program Files (x86)\LightingService\LightingService.exe" "C:\Program Files (x86)\LightingService\RegSchdTask.exe" "C:\Program Files (x86)\LightingService\asus.gif" "C:\Program Files (x86)\LightingService\aaHMLib.dll" "" "" "" "" (NULL)(NULL)(NULL)(NULL)(NULL)
Error: (05/28/2020 06:38:43 PM) (Source: Application Error)(User: )
Description: Radeonsoftware.exe10.1.2.17885e9f5ad0Radeonsoftware.exe10.1.2.17885e9f5ad0c00000050000000000412967dc401d6354915cbce1aC:\Program Files\AMD\CNext\CNext\Radeonsoftware.exeC:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe5b41820c-9768-47ea-b452-5d3fa9a58f3c
Error: (05/28/2020 06:38:12 PM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f88224401d635490c0fdc54C:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exe21665a3e-ba4d-4403-ae62-b02c3a9ff909
Error: (05/28/2020 06:38:09 PM) (Source: Application Error)(User: )
Description: LightingService.exe0.0.0.05b5ed678LightingService.exe0.0.0.05b5ed678c000000500006f8819f801d635490a0b9fc5C:\Program Files (x86)\LightingService\LightingService.exeC:\Program Files (x86)\LightingService\LightingService.exeec5424cb-12fd-475e-bd22-b01d4a8bf876

CodeIntegrity Errors:
===================================
Date: 2020-05-30 08:04:27.690
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:04:27.689
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:04:26.115
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:04:26.114
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:04:24.824
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:04:24.823
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:00:41.990
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:00:41.989
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:00:31.920
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2020-05-30 08:00:31.919
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

=========================== Installed Programs ============================
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 20.006.20034 - Adobe Systems Incorporated)
Adobe After Effects 2019 (HKLM-x32\...\AEFT_16_1_2) (Version: 16.1.2 - Adobe Systems Incorporated)
Adobe Animate CC 2018 (HKLM-x32\...\FLPR_18_0) (Version: 18.0 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 5.1.0.407 - Adobe Systems Incorporated)
Adobe Illustrator CC 2018 (HKLM-x32\...\ILST_22_0_0) (Version: 22.0.0 - Adobe Systems Incorporated)
Adobe Media Encoder CC 2018 (HKLM-x32\...\AME_12_0_0) (Version: 12.0.0 - Adobe Systems Incorporated)
Adobe Photoshop CC 2018 (HKLM-x32\...\PHSP_19_0) (Version: 19.0 - Adobe Systems Incorporated)
Adobe Photoshop CC 2019 (HKLM-x32\...\PHSP_20_0_1) (Version: 20.0.1 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2018 (HKLM-x32\...\PPRO_12_1_1) (Version: 12.1.1 - Adobe Systems Incorporated)
AMD Ryzen Master (HKLM\...\AMD Ryzen Master) (Version: 2.1.1.1472 - Advanced Micro Devices, Inc.)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 20.4.2 - Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32\...\{72ADA61A-C86E-4954-8B2B-1CDDC30D2F88}) (Version: 2.01.15.2138 - Advanced Micro Devices, Inc.) Hidden
AMD_Chipset_Drivers (HKLM-x32\...\AMD_Chipset_IODrivers) (Version: 2.01.15.2138 - Advanced Micro Devices, Inc.)
AORUS ENGINE (HKLM-x32\...\AORUS ENGINE_is1) (Version: 1.8.1.0 - GIGABYTE Technology Co.,Inc.)
Apex Legends (HKLM-x32\...\{D7FBF176-382D-484E-863A-DFD1124A2A1C}) (Version: 1.0.3.8 - Electronic Arts, Inc.)
Aplicación de escritorio de Autodesk (HKLM-x32\...\Autodesk Desktop App) (Version: 7.0.4.332 - Autodesk)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASIO4ALL (HKLM-x32\...\ASIO4ALL) (Version: 2.13 - Michael Tippach)
ASUS AIOFan HAL (HKLM\...\{EAE80DED-1A39-41C5-9F60-87CC947F6454}) (Version: 1.1.2.0 - ASUSTek COMPUTER INC.) Hidden
ASUS AIOFan HAL (HKLM-x32\...\{f0dce1cf-dec2-4c5c-b5df-8a73c15d7dee}) (Version: 1.1.2.0 - ASUSTek COMPUTER INC.) Hidden
ASUS AURA Display Component (HKLM\...\{AFD1CF98-FE97-434C-A095-9F27C5BEA53C}) (Version: 1.1.25 - ASUSTek COMPUTER INC. ) Hidden
ASUS AURA Display Component (HKLM-x32\...\{94267bd0-fa8a-4aa4-925d-ec3e0d130fba}) (Version: 1.1.25 - ASUSTek COMPUTER INC. ) Hidden
ASUS AURA Extension Card HAL (HKLM\...\{2C39FF80-1BB2-42C5-A58D-DC90EFF048F6}) (Version: 1.0.16 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Extension Card HAL (HKLM-x32\...\{e46f527f-1e64-4554-abc1-115f3429c25c}) (Version: 1.0.16 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Motherboard HAL (HKLM\...\{D800D836-DE15-4B00-8273-521F022CD837}) (Version: 1.0.60 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Motherboard HAL (HKLM-x32\...\{c419fb2d-9e54-470e-a884-55e37cdb88df}) (Version: 1.0.60 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Odd Component (HKLM\...\{B5E322FB-C191-463E-BDDD-4F22290EDFDB}) (Version: 1.0.8 - ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Odd Component (HKLM-x32\...\{277875e0-972c-4705-b09c-ca5acf5b2f7c}) (Version: 1.0.8 - ASUSTeK COMPUTER INC.) Hidden
ASUS Aura SDK (HKLM\...\{CF8E6E00-9C03-4440-81C0-21FACB921A6B}) (Version: 3.03.51 - ASUSTek COMPUTER INC.) Hidden
ASUS AURA VGA Component (HKLM\...\{71BB96A6-EAC4-45AE-A17D-D3ED43FF1D14}) (Version: 0.0.2.3 - ASUSTek COMPUTER INC. ) Hidden
ASUS AURA VGA Component (HKLM-x32\...\{2977b6c2-6523-42f4-8f52-bf4f7fc7a840}) (Version: 0.0.2.3 - ASUSTek COMPUTER INC. ) Hidden
ASUS Framework Service (HKLM-x32\...\{CB0E3BB6-3F2F-401E-B1D4-E23C582ACB11}) (Version: 1.0.4.1 - ASUSTek COMPUTER INC.) Hidden
ASUS Framework Service (HKLM-x32\...\{da2da1f0-ff8a-4f1a-9e1b-c1f022f18275}) (Version: 1.0.4.1 - ASUSTek COMPUTER INC.)
ASUS GLCKIO2 Driver (HKLM-x32\...\{3507c756-a80f-4b0e-8475-975d8b432176}) (Version: 1.0.20 - ASUSTeK Computer Inc.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32\...\{5960FD0F-BB3B-49AF-B175-F77DC91E995A}) (Version: 1.0.20 - ASUSTeK Computer Inc.) Hidden
ASUS MB Peripheral Products (HKLM\...\{BFED9861-7D96-4528-89F1-B090ABBF11A7}) (Version: 1.0.31 - ASUSTeK Computer Inc.) Hidden
ASUS MB Peripheral Products (HKLM-x32\...\{41fd1901-1c71-453a-b440-dbe756a2cdc6}) (Version: 1.0.31 - ASUSTeK Computer Inc.) Hidden
ASUS Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.107.17 - ASUSTeK Computer Inc.) Hidden
AURA DRAM Component (HKLM\...\{3881F403-B6B7-4D2F-BDAC-7901EB677F52}) (Version: 1.0.37 - ASUS) Hidden
AURA DRAM Component (HKLM-x32\...\{60d8d6b5-0ec5-420a-a407-a42e19346d46}) (Version: 1.0.37 - ASUS) Hidden
AURA Service (HKLM-x32\...\{07a56f39-d3bf-4b74-baa5-d1f1f5a4a37b}) (Version: 3.03.89 - ASUSTeK Computer Inc.)
AURA Service (HKLM-x32\...\{0E536061-3B55-4D45-BF58-0BDA261C94B0}) (Version: 3.03.89 - ASUSTeK Computer Inc.) Hidden
Autodesk Certificate Package (x64) - 5.1.4 (HKLM\...\{79D5E475-5EAB-4474-84F5-BD612337A175}) (Version: 5.1.4.100 - Autodesk)
Autodesk Download Manager (HKLM-x32\...\{402BEAF1-A9F1-4D40-85B4-4F43D0D0EA27}) (Version: 6.3.181.0 - Autodesk, Inc.)
Autodesk Genuine Service (HKLM-x32\...\{9B4E8A25-ABF2-4082-B218-B5155E5203EE}) (Version: 2.1.0 - Autodesk)
Autodesk License Service (x64) - 5.1.5 (HKLM\...\{3609A8D9-FC0C-4C9B-9F58-0B1D1A4FE556}) (Version: 5.1.5.0 - Autodesk)
Autodesk Maya 2018 (HKLM\...\{DBC07F9F-5C44-4E76-8805-A970807DBD6B}) (Version: 18.0.0.5870 - Autodesk) Hidden
Autodesk Maya 2018 (HKLM\...\Autodesk Maya 2018) (Version: 18.0.0.5870 - Autodesk)
Avid Pro Tools (HKLM\...\{440A8FC5-DF1F-49F2-8936-227247138A34}) (Version: 12.5.0.395 - Avid Technology, Inc.)
Bifrost for Maya 2018 (HKLM\...\{88F9B0C0-F303-45AD-8FC8-48373B4479BD}) (Version: 1.5.0.0 - Autodesk)
Bifrost for Maya 2018 1.5.0.0 (HKLM\...\Bifrost for Maya 2018) (Version: - )
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Branding64 (HKLM\...\{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
Brawlhalla (HKLM\...\Steam App 291550) (Version: - Blue Mammoth Games)
Compatibilidad con Aplicaciones de Apple (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Corsair AURA DRAM Component (HKLM\...\{376E0869-A4F1-4DC7-A1FD-EBF3AFFEB832}) (Version: 1.0.13 - CORSAIR COMPONENTS INC.) Hidden
Corsair AURA DRAM Component (HKLM-x32\...\{8fce5ea9-d56f-4f89-a363-830eceb72c72}) (Version: 1.0.13 - CORSAIR COMPONENTS INC.) Hidden
Destiny 2 (HKLM\...\Steam App 1085660) (Version: - Bungie)
Discord (HKCU\...\Discord) (Version: 0.0.306 - Discord Inc.)
ENE IO Driver (HKLM-x32\...\{D0512FFD-6194-4D2E-967E-25B82A3322FF}) (Version: 3.0.0 - ENE TECHNOLOGY INC.) Hidden
ENE RGB HAL (HKLM\...\{B380DBDE-BA95-481B-92E9-52F2E5E84F24}) (Version: 1.00.15 - Ene Tech.) Hidden
ENE RGB HAL (HKLM-x32\...\{adbc3d98-57f2-4d68-b155-138f8fb0f73d}) (Version: 1.00.15 - Ene Tech.) Hidden
ENE_DRAM_RGB_AURA42 (HKLM\...\{BC5E0A82-C638-44CB-8129-20C8ED70DE7A}) (Version: 1.00.02 - Ene Tech.) Hidden
ENE_DRAM_RGB_AURA42 (HKLM-x32\...\{f3d7fb09-b93f-4c01-a765-0b0adc5bc746}) (Version: 1.00.02 - Ene Tech.) Hidden
ENE_EHD_M2_HAL (HKLM\...\{37A48B7F-D4EA-4863-844E-A284E2AA3C5D}) (Version: 1.00.04 - ENE TECHNOLOGY INC.) Hidden
ENE_EHD_M2_HAL (HKLM-x32\...\{26b207d1-1f37-4df9-8b3f-aeebbca6bb85}) (Version: 1.00.04 - ENE TECHNOLOGY INC.) Hidden
Epic Games Launcher (HKLM-x32\...\{3A595C95-121D-4EB0-8D57-C7A309BA6C09}) (Version: 1.1.267.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{66C5838F-B854-4A55-89E6-A6138747A4DF}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
GALAX GAMER RGB (HKLM\...\{06A16AA8-BBA7-4362-962E-16651962D87C}) (Version: 1.00.02 - Galaxy Microsystems Ltd.) Hidden
GALAX GAMER RGB (HKLM-x32\...\{1257fdeb-ffa3-4e17-9d4b-189075ea3656}) (Version: 1.00.02 - Galaxy Microsystems Ltd.)
GameInput Redistributable (HKLM-x32\...\{AD78C5EF-EAAF-12E7-83A3-B335A79A3DB1}) (Version: 10.1.19041.1870 - Microsoft Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 83.0.4103.61 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Intel(R) C++ Redistributables on Intel(R) 64 (HKLM-x32\...\{F70BCE36-25F2-4475-A918-6209B3D85BF3}) (Version: 15.0.179 - Intel Corporation)
Kingston AURA DRAM Component (HKLM\...\{6D2D2DAF-BFE4-45A6-BF40-8A9F7FF54F42}) (Version: 1.0.20 - KINGSTON COMPONENTS INC.) Hidden
Kingston AURA DRAM Component (HKLM-x32\...\{c0c65c06-e79e-44b5-bd66-85099364afeb}) (Version: 1.0.20 - KINGSTON COMPONENTS INC.) Hidden
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Logitech G HUB (HKLM\...\{521c89be-637f-4274-a840-baaf7460c2b2}) (Version: - Logitech)
Microsoft 365 for enterprise - es-es (HKLM\...\O365ProPlusRetail - es-es) (Version: 16.0.12827.20210 - Microsoft Corporation)
Microsoft OneDrive (HKLM-x32\...\OneDriveSetup.exe) (Version: 20.084.0426.0006 - Microsoft Corporation)
Microsoft Teams (HKCU\...\Teams) (Version: 1.3.00.12058 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127 (HKLM-x32\...\{282975d8-55fe-4991-bbbb-06a72581ce58}) (Version: 14.24.28127.4 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM-x32\...\{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
MSI Afterburner 4.6.2 (HKLM-x32\...\Afterburner) (Version: 4.6.2 - MSI Co., LTD)
MtoA for Maya 2018 (HKCU\...\MtoA2018) (Version: 2.0.1 - Solid Angle)
NirSoft ShellExView (HKLM-x32\...\NirSoft ShellExView) (Version: - )
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.12827.20160 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.12827.20210 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0C0A-1000-0000000FF1CE}) (Version: 16.0.12827.20160 - Microsoft Corporation) Hidden
Opera Stable 68.0.3618.125 (HKCU\...\Opera 68.0.3618.125) (Version: 68.0.3618.125 - Opera Software)
Origin (HKLM-x32\...\Origin) (Version: 10.5.70.40362 - Electronic Arts, Inc.)
PACE License Support Win64 (HKLM\...\{83E92696-D92D-4c7e-B094-0BE853B191FE}) (Version: 2.5.2.1034 - PACE Anti-Piracy, Inc.) Hidden
PACE License Support Win64 (HKLM-x32\...\InstallShield_{83E92696-D92D-4c7e-B094-0BE853B191FE}) (Version: 2.5.2.1034 - PACE Anti-Piracy, Inc.)
Paladins (HKLM\...\Steam App 444090) (Version: - Evil Mojo Games)
Patriot Viper M2 SSD RGB (HKLM\...\{0886A906-0625-4A43-930D-AA92F6665AF4}) (Version: 1.00.05 - Patriot Memory) Hidden
Patriot Viper M2 SSD RGB (HKLM-x32\...\{6fe9d429-3c13-4e27-91a4-4c7b8c3ac7a7}) (Version: 1.00.05 - Patriot Memory)
Patriot Viper RGB (HKLM\...\{E42E13B0-071E-49C1-B1CC-58198E82F302}) (Version: 1.00.08 - Patriot Memory) Hidden
Patriot Viper RGB (HKLM-x32\...\{4b7bfeff-ac47-46c1-aea6-4556f5f0e6bb}) (Version: 1.00.08 - Patriot Memory)
Photoshopx64 (HKLM\...\{64A3FDBE-1FD7-43F8-9255-AD8A9883CF03}) (Version: 1.0.0000 - Adobe Systems Incorporated) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realm Royale (HKLM\...\Steam App 813820) (Version: - Heroic Leap Games)
RGB Fusion (HKLM-x32\...\{FFA8F1FA-3C2C-4A94-AC0B-0DF47272C25F}) (Version: 3.20.0122.1 - GIGABYTE)
Riot Vanguard (HKLM\...\Riot Vanguard) (Version: - Riot Games, Inc.)
RivaTuner Statistics Server 7.2.3 (HKLM-x32\...\RTSS) (Version: 7.2.3 - Unwinder)
ROG Live Service (HKLM-x32\...\{2D87BFB6-C184-4A59-9BBE-3E20CE797631}) (Version: 1.0.28.0 - ASUSTek COMPUTER INC.)
Sapphire TRIXX 7.3.0 (HKLM-x32\...\{49272457-BEDE-4A3A-808F-7BBD4840E85B}_is1) (Version: 7.3.0 - Sapphire)
SMITE (HKLM\...\Steam App 386360) (Version: - Titan Forge Games)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version: - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Tableta Wacom (HKLM\...\Wacom Tablet Driver) (Version: 6.3.38-2 - Wacom Technology Corp.)
TAP-Windows 9.21.2 (HKLM\...\TAP-Windows) (Version: 9.21.2 - )
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.3.0.362 - Microsoft Corporation)
Uplay (HKLM-x32\...\Uplay) (Version: 103.2 - Ubisoft)
VALORANT (HKCU\...\Riot Game valorant.live) (Version: - Riot Games, Inc)
WinRAR 5.80 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.80.0 - win.rar GmbH)
ZBrush 2018 (HKLM\...\ZBrush 2018 2018) (Version: 2018 - Pixologic)
========================= Devices: ================================

========================= Memory info: ===================================
Percentage of memory in use: 35%
Total physical RAM: 16300.61 MB
Available physical RAM: 10491.07 MB
Total Virtual: 25516.61 MB
Available Virtual: 16330.75 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:222.94 GB) (Free:54.13 GB) NTFS
2 Drive d: (HDD Blue) (Fixed) (Total:1863 GB) (Free:1460.72 GB) NTFS
========================= Users: ========================================
Cuentas de usuario de \\DESKTOP-SO4VDI6
498E49696A6B47E5AFAE Administrador DefaultAccount
F185B38EBC9A4A69A104 Invitado PC
WDAGUtilityAccount
Se ha completado el comando correctamente.

**** End of log ****
 

Attachments

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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672
56
Couple of issues flagged up, the first one is a problem between the AURA lighting service and Easy Anti Cheat and the second is with Bonjour, if you don`t use Bonjour uninstall it for the other issue see the info here

Faulting module name: LightingService.exe

Description: Product: AURA Service -- Error 1721. There is a problem with this Windows Installer package
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
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0
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So I need to uninstall bonjour and what can I do with LightningService.exe and AURA Service Error 1731 I can uninstall and use another app to control de lightning or what do you advise me to do?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,198
672
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As was suggested, if you do not use Bonjour get rid and forget about it, if you do use it, uninstall it while we troubleshoot the present issues.

For the lighting problem, the suggestion at that thread was to disable the service when you play any game that involves Easy Anti Cheat, fully aware that Maya does not involve EAC but if Maya crashes when Bonjour has gone and Aura is disabled we will have a better chance of finding out what is tripping Maya up.
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
25
0
19
I uninstall bonjour and the aura service, I hope that the problem disappears.. but how can this affect my pc shutdown?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,198
672
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We need to wait and see what happens now that you have uninstalled Aura service and Bonjour and can I suggest that you are a bit more patient.
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
25
0
19
Yes, sorry.. now i was using my pc, searching for something in Google Chrome and again my pc shutdown with the same DRAM led
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,198
672
56
A new MTB log straight after the shutdown would have been helpful, can you run MTB now and upload the new log for us.

With your next reply can you post a link to your model of PSU.

Once we have checked the new log and PSU info we should have a better idea of what is going on but already have the next two checks lined up.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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One of Cooler Masters better PSUs but how old is yours.

Loss of power and Radeon software are the two latest events and it was most likely the loss of power that affected the Radeon software.

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.




So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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Don`t worry about Speedfan, it doesn`t get on with a lot of modern MBs.

HWMonitor is showing a couple of things, not enough voltage going to the RAM, slightly high voltage on the +3.3 and +12V rails and high temperature readings from a sensor on the MB near the GPU slot.

Have you ever tried overclocking this system at all.

My psu I don't know how many years have it, i bought it last 3 months.
Was the PSU out of the box new when you got it and do you still have the sales invoice, that model of PSU was released in 2013 and only covered by a five year warranty so if not out of the box new and you do not know how old it is how do you know that you can trust it.
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
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0
19
I have never tried to overclock my pc.. I bought it and they built it for me so I think the PSU is new. So what I need to do? It ok that the voltage in the ram?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,198
672
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Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltage, the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does most often suggest a PSU problem.
 
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