Solved My pc shutdown randomly please help

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
Hi I bought my pc in February, but I have a problem when I'm playing my pc shutdown randomly.
My cooler shutdown and his fans stop working and a orange led turn on (DRAM)
Please help I have this problem all this months and I tried to reconnect ram, gpu.
My gpu is RX 5700 XT
Ryzen 2700x
Power supply 850 w platinum
16 ram
And my cooler Aorus 240 rgb
 

veeg

PCHF Manager
PCHF Manager
PCHF Donator
Jul 21, 2016
6,103
875
www.etsy.com
Hello

Are you gaming during this shutdown? Also is the pc new? If so you may want to consider using your warranty.
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
Hello

Are you gaming during this shutdown? Also is the pc new? If so you may want to consider using your warranty.
I have my pc around 4-3 months. My pc shutdown when I'm playing or when I use Maya, Adobe programs
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
I have my pc around 4-3 months. My pc shutdown when I'm playing or when I use Maya, Adobe programs
The things is that last 3 months my pc shutdown when I was playing or when I talk with my friends.. but now I can't even work my projects
 

veeg

PCHF Manager
PCHF Manager
PCHF Donator
Jul 21, 2016
6,103
875
www.etsy.com

veeg

PCHF Manager
PCHF Manager
PCHF Donator
Jul 21, 2016
6,103
875
www.etsy.com
Is your pc off the shelf or a built pc? If your pc was bought,what is the model # and model name? So has the cooler been having issue's for a while?

With the Speccy log,speccy software sometimes reports wrong temps..Was the reason i had you do speedfan and check the bio's.

@phillpower2
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,444
690
56
Disregard the Speccy CPU temps, Ryzen processors are always misreported by Speccy, we may need to check the voltages at some point though.

Power Profile
Active power scheme: Alto rendimiento


I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.
 
  • Like
Reactions: veeg

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
hello I hope you are well .. ty for answering and helping me but could you tell me how to restart the MB? an apology for answering until now but I'm in exam week
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,444
690
56
Press the F2 or Del key while the computer is restarting, once in the BIOS press F5 to load the optimised default settings, press F10 to save the settings and your done.
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
K thanks but I have a question.
Do I have to back up my work, programs or nothing will be deleted?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,444
690
56
Nothing will be deleted as the the BIOS is pre boot so Windows is not even loaded, you should back up on a regular basis in any event.
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
Ty I already put on default settings my mb I will tested these days... I hope that the problem is that.. I send a message if I have a trouble or not ty so much
 

Alex_Roses

PCHF Member
PCHF Member
May 22, 2020
29
0
19
yesterday i was testing my pc and when i opened maya to continue my exam it was turned off :( the problem was not solved. what should i do?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,444
690
56
What was turned off, do you mean that the computer shut down.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
Status
Not open for further replies.