My PC keeps blackscreening and restarting. (Help)

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maxr1184

PCHF Member
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Jul 18, 2021
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I have gone in circles trying to find the problem with my PC.

Around 3 weeks ago I moved my pc into a new case. When I turned everything on I assumed it was fine. About five mins later it crashed, I thought that might have been because I moved it so I powered it on again and the same thing happened. Ever since then it has been constantly crashing without any reason and giving me a black screen.

Here is a link to my speccy report which shows my system.

I have built my PC outside the new case and in the old case with the same issues. I bought a new powersupply but that didn't have an effect.

I have sent my motherboard and cpu back to CCL computers ,where I got them from, for testing. They said they where fine.

I have wiped the computer clean.

I then checked the event logger to see I was getting warning for event 10016. I have attempted to fix it many times but just when I thought I did the PC crashed again and I am still getting 10016 warnings.

I then tried updating BIOS which the PC crashed halfway through and now it struggles to turn on.

Should I just give up and take it down to a repair shop or is there anything I can do?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Some questions and something for you to do.

What is the brand and model name or number of the PSU.

What did you use to install Windows 10, your own DVD or an ISO downloaded from Microsoft.

There are no chipset drivers for the MB shown to have been installed, have you tried installing them.

Have you tried updating Windows since you did the clean install.


For you to do;

Ryzen CPUs do not like slow RAM, go into the BIOS and manually set the RAM speed to 3200MHz which is the speed that your CPU works best with, do not enable XMP as this will clock the RAM past the 3200MHz that your CPU is comfortable with.
 

maxr1184

PCHF Member
PCHF Member
Jul 18, 2021
2
0
18
Some questions and something for you to do.

What is the brand and model name or number of the PSU.

What did you use to install Windows 10, your own DVD or an ISO downloaded from Microsoft.

There are no chipset drivers for the MB shown to have been installed, have you tried installing them.

Have you tried updating Windows since you did the clean install.


For you to do;

Ryzen CPUs do not like slow RAM, go into the BIOS and manually set the RAM speed to 3200MHz which is the speed that your CPU works best with, do not enable XMP as this will clock the RAM past the 3200MHz that your CPU is comfortable with.
I have a corsair rm750 power supply. I bought a gigabyte pm 800 but the same issues where happening. I have tried to install new drivers but the system keeps crashing while installing so thats annoying.

I downloaded windows from an old computer on a usb stick.

While updating the Bios, the system crashed again and I can't even get on anymore. The system is running but doesn't load up on the screen if that makes sense.

What I will do is leave it overnight and come back to it tomorrow morning.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,884
851
Choose the Corsair over the Gigabyte PSU.

I downloaded windows from an old computer on a usb stick.

Can you explain what you mean by the above, downloading from and downloading on an old computer are two completely different things, what you have put could mean that you have copied Windows from an old computer to a USB stick and then tried to install it on another computer which is something that you 100% should not do.

While updating the Bios, the system crashed again

Never a good thing but again part of what you have post can mean two different things.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated.

Hardware failure such as a weak power supply and/or overheating etc are not software related and when a computer for example suddenly turns off the behaviour should be described as the "computer shut down unexpectedly" and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

What if anything happened after you left the computer overnight.
 
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