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My pc crashs then it goes black

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I hate my pc

I hate my pc

PCHF Member
Dec 26, 2019
10
0
22
#1
Hi
Since updating my windows to the latest version (1909) and things went down hell (like every time Microsoft give us an unchecked updates). My pc now crashes even when the only thing i do is browsing lightly. Moreover, when I reboot it, the screen is black. I tried to fix this problem by restoring the system but it didn't work. Help please !!!
 
#2
Hi @I hate my pc and welcome to PCHF :)

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions :)
 
#3
jmarket said:
Hi @I hate my pc and welcome to PCHF :)

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions :)
Click to expand...

Thank you for replaying

Note: I am running my pc on safe mode with networking because I can't even browse for 4 seconds without a crash in a normal mode

My theory now is that there is a corrupted driver causing this problem
 

Attachments

  • SysnativeFileCollectionApp.zip
    209.4 KB · Views: 8
#12
You could try reverting the update.

  1. Open the Windows 10 Settings Menu by clicking the gear icon in the Windows Start menu, or by pressing “Windows+I” keys.
  2. Click “Update & security”
  3. Click the “Recovery” tab on the sidebar
  4. Under “Go back to the previous version of Windows 10,” click “Get started.”
  5. Follow the remaining on-screen instructions to complete the rollback.
 
#13
jmarket said:
You could try reverting the update.

  1. Open the Windows 10 Settings Menu by clicking the gear icon in the Windows Start menu, or by pressing “Windows+I” keys.
  2. Click “Update & security”
  3. Click the “Recovery” tab on the sidebar
  4. Under “Go back to the previous version of Windows 10,” click “Get started.”
  5. Follow the remaining on-screen instructions to complete the rollback.
Click to expand...
I already did that and it didn't work + my screen is completely black now
 
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