My laptop shut down when i playing games

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johnaseuu

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Feb 20, 2020
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hello guys, i have a laptop Asus X751L. (i5 4210U / nvidia gtx 850m / 8gb ram). Yesterday I reinstalled windows, I cleaned the laptop, I changed the thermal paste.

When i playing csgo (for example - when i dropped a smoke my laptop shut down) or after 10-15mins the laptop shut down .

I don t know what happend ... maybe can you help me with other sol.
 

phillpower2

You can call me Ad
Administrator
Support Team
Sep 9, 2016
5,834
595
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After you clean installed Windows did you also reinstall the drivers for the MB and starting with the chipset drivers first.

Things of note in Speccy;

Battery
AC Line: Online
Battery Charge %: 0 %
Battery State: Unknown status
Remaining Battery Time: Unknown These readings point towards a problem with the battery, the symptoms that you describe are typical of something causing overheating and a bad battery can overheat and worse case scenario go bang. How old is the battery in the notebook?

Power Profile
Active power scheme: Balanced Notebooks that have a discrete GPU as does yours should set the Windows Power Plan to High Performance when gaming else the GPU will not get the additional juice that it needs and the video will revert back to the on die HD graphics provided by the CPU.
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
1,221
207
Yeppoon, QLD, Australia.
and since the battery has no charge, the slightest issue with the power plug (bad contact, lose, frayed) will shut the laptop down.
also make sure it has good airflow.
surprisingly, laptops hate being used on your lap.
 

phillpower2

You can call me Ad
Administrator
Support Team
Sep 9, 2016
5,834
595
56
Any update for us? This thread will be closed if not replied to within 48hrs.
 
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