Pending OP Response Multiple games I play crash even though my hardware is above there prerequisites.

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phillpower2

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Sep 9, 2016
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Only a couple of things left that we can check, do the easiest first.

Disconnect the LAN cable from the computer and test, it would be better if you had a game stored on the computer that you could play or a video that you could watch, this to put the GPU and PSU under load to see if the computer locks up, if it does, you have ruled out being connected to the internet/a LAN problem as the cause.

Let us know how this goes.
 

Caboose

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so i tested it and it didnt freeze offline or online on no man sky. But it locked up on smite when i was online.
 

phillpower2

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Sep 9, 2016
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There are some suggestions for solving such problems with Smite on the Steam forum here
 

phillpower2

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Sorry but had no way of knowing that :(

I am suspecting a problem with the internet connection atm but before looking a bit closer at that we should put the GPU and PSU under load, stress test your GPU with Furmark and see how it gets on.

NB: Have you still got that driver updating junk on the computer.
 

Caboose

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it didnt crash and seem to do well enough. is there somthing you wanted me to record?
i deleted the driver software. did you want me to keep driver easy?
 

phillpower2

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Sep 9, 2016
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No, no need to record anything, we were wanting to see if the computer froze when it was under load, the GPU and PSU will have both gotten hotter than normal so you would expect one or both of them to have fallen over if either of them was the cause of the issue/s.

Back to checking the internet, anything that connects to the internet could be causing the problem, this include Driver Easy so yes, get rid of it, the following may take you a while so no rush on our behalf. do one at a time and starting with the Brave software uninstall or disable one at a time, restart the computer and test each time to see if you still get the same issue.

Noticed that there are more than one keyboard and mouse installed on this computer, it would be best while troubleshooting if you could use a wired PS/2 type keyboard and mouse, if you do not have one or both use anything other than the Razer branded products, we don`t want Windows trying to install the drivers for them.

Create a new system restore point

Make a written note of what is to be disabled or uninstalled.


Scheduler
8/25/2019 10:21 AM;: GoogleUpdateTaskMachineUA Disable anything Google related.
8/25/2019 10:59 AM;: BraveSoftwareUpdateTaskMachineUA Uninstall this.
8/25/2019 6:59 PM;: BraveSoftwareUpdateTaskMachineCore
8/25/2019 7:21 PM;: GoogleUpdateTaskMachineCore
8/26/2019 12:58 AM;: OneDrive Standalone Update Task-S-1-5-21-1505133071-2763617829-3035681546-1001 Disable this.
8/26/2019 3:25 AM;: GarminUpdaterTask Disable this.
9/20/2019 3:58 AM;: Driver Easy Scheduled Scan Delete this
CCleanerSkipUAC Disable this.
Tweaking.com - Windows Repair Tray Icon Delete this.



Current TCP Connections
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe (10792) Uninstall all Razer software.
Local 10.0.0.113:59176: ESTABLISHED Remote 52.72.194.159:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59178: ESTABLISHED Remote 34.225.128.209:443 (Querying... ) (HTTPS)
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeApp.exe (7380) Disable this or uninstall if you do not use.
Local 10.0.0.113:59155: ESTABLISHED Remote 13.107.3.128:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59156: ESTABLISHED Remote 52.114.158.15:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59135: ESTABLISHED Remote 13.107.4.52:80 (Querying... ) (HTTP)
Local 10.0.0.113:59144: ESTABLISHED Remote 13.107.3.128:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59147: ESTABLISHED Remote 52.162.166.27:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59148: ESTABLISHED Remote 52.162.166.27:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59149: ESTABLISHED Remote 52.162.166.27:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59153: ESTABLISHED Remote 52.114.74.43:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59140: ESTABLISHED Remote 13.107.3.128:443 (Querying... ) (HTTPS)
C:\Users\gladt\AppData\Local\Microsoft\OneDrive\OneDrive.exe (10504) Disable this.
Local 10.0.0.113:59168: ESTABLISHED Remote 13.107.42.12:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59154: ESTABLISHED Remote 40.90.136.1:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59150: ESTABLISHED Remote 20.190.133.114:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59165: ESTABLISHED Remote 13.107.42.12:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59158: ESTABLISHED Remote 52.114.75.78:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59187: ESTABLISHED Remote 13.107.42.12:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59188: ESTABLISHED Remote 52.239.157.138:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59151: ESTABLISHED Remote 52.114.75.78:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59163: ESTABLISHED Remote 13.107.42.12:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59164: ESTABLISHED Remote 52.158.238.42:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59166: ESTABLISHED Remote 13.107.42.12:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59167: ESTABLISHED Remote 52.230.222.68:443 (Querying... ) (HTTPS)
C:\Windows\System32\backgroundTaskHost.exe (7588)
Local 10.0.0.113:59132: ESTABLISHED Remote 20.190.133.114:443 (Querying... ) (HTTPS)
C:\Windows\System32\SettingSyncHost.exe (7728)
Local 10.0.0.113:59131: ESTABLISHED Remote 13.107.42.12:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59114: ESTABLISHED Remote 131.253.14.230:443 (Querying... ) (HTTPS)
C:\Windows\System32\svchost.exe (2388)
Local 10.0.0.113:59230: ESTABLISHED Remote 20.36.219.28:443 (Querying... ) (HTTPS)
C:\Windows\System32\svchost.exe (2540)
Local 10.0.0.113:49669: ESTABLISHED Remote 23.64.201.60:80 (Querying... ) (HTTP)
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe (6912)
Local 10.0.0.113:49696: CLOSE-WAIT Remote 23.45.230.110:443 (Querying... ) (HTTPS)
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe (11896) Disable anything Steam related.
Local 10.0.0.113:59231: ESTABLISHED Remote 104.115.144.232:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59232: ESTABLISHED Remote 104.115.144.232:443 (Querying... ) (HTTPS)
D:\Steam\Steam.exe (11012)
Local 10.0.0.113:59192: ESTABLISHED Remote 216.58.217.46:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59212: ESTABLISHED Remote 173.194.152.108:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59214: ESTABLISHED Remote 205.196.6.75:27021 (Querying... )
Local 10.0.0.113:59218: ESTABLISHED Remote 162.254.192.34:80 (Querying... ) (HTTP)
Local 10.0.0.113:59219: ESTABLISHED Remote 23.194.212.120:80 (Querying... ) (HTTP)
Local 10.0.0.113:59220: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59221: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59222: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59223: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59224: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59225: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59226: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59227: ESTABLISHED Remote 23.194.212.88:80 (Querying... ) (HTTP)
Local 10.0.0.113:59229: ESTABLISHED Remote 104.115.149.177:443 (Querying... ) (HTTPS)
Local 0.0.0.0:27036: LISTEN
Local 10.0.0.113:59233: ESTABLISHED Remote 23.194.212.107:80 (Querying... ) (HTTP)
Local 127.0.0.1:27060: LISTEN
GameManagerService.exe (3936) Part of Razer so uninstall
Local 10.0.0.113:59172: ESTABLISHED Remote 104.115.149.177:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59177: ESTABLISHED Remote 52.216.169.130:80 (Querying... ) (HTTP)
lsass.exe (780)
Local 0.0.0.0:49664: LISTEN
MsMpEng.exe (3968)
Local 10.0.0.113:59109: ESTABLISHED Remote 137.135.96.104:443 (Querying... ) (HTTPS)
RazerCentralService.exe (3928) Uninstall
Local 10.0.0.113:59179: ESTABLISHED Remote 34.225.128.209:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59134: ESTABLISHED Remote 52.201.45.249:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59137: ESTABLISHED Remote 3.217.179.44:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59184: ESTABLISHED Remote 13.33.147.240:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59185: CLOSE-WAIT Remote 52.217.38.206:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59183: ESTABLISHED Remote 52.72.194.159:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59190: ESTABLISHED Remote 52.201.45.249:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59191: ESTABLISHED Remote 3.217.179.44:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59209: ESTABLISHED Remote 3.217.179.44:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59210: ESTABLISHED Remote 3.217.179.44:443 (Querying... ) (HTTPS)
services.exe (760)
Local 0.0.0.0:49675: LISTEN
spoolsv.exe (3416)
Local 0.0.0.0:49670: LISTEN
svchost.exe (1376)
Local 0.0.0.0:49666: LISTEN
svchost.exe (1636)
Local 0.0.0.0:49667: LISTEN
svchost.exe (3768)
Local 10.0.0.113:59142: ESTABLISHED Remote 40.90.218.0:443 (Querying... ) (HTTPS)
svchost.exe (3876)
Local 10.0.0.113:49674: ESTABLISHED Remote 52.242.211.89:443 (Querying... ) (HTTPS)
svchost.exe (3892)
Local 0.0.0.0:5040: LISTEN
svchost.exe (756)
Local 0.0.0.0:135 (DCE): LISTEN
System Process
Local 10.0.0.113:49692: TIME-WAIT Remote 10.0.0.101:3910 (Querying... )
Local 10.0.0.113:59161: TIME-WAIT Remote 20.44.86.43:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59189: TIME-WAIT Remote 52.114.132.21:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59129: TIME-WAIT Remote 10.0.0.101:3911 (Querying... )
Local 10.0.0.113:49672: TIME-WAIT Remote 10.0.0.101:80 (Querying... ) (HTTP)
Local 10.0.0.113:49673: TIME-WAIT Remote 10.0.0.101:3911 (Querying... )
Local 10.0.0.113:59128: TIME-WAIT Remote 10.0.0.101:80 (Querying... ) (HTTP)
Local 10.0.0.113:49678: TIME-WAIT Remote 10.0.0.1:49152 (Querying... )
Local 10.0.0.113:49681: TIME-WAIT Remote 10.0.0.101:3911 (Querying... )
Local 10.0.0.113:49685: TIME-WAIT Remote 10.0.0.101:3910 (Querying... )
Local 10.0.0.113:49687: TIME-WAIT Remote 10.0.0.101:3910 (Querying... )
Local 10.0.0.113:49690: TIME-WAIT Remote 10.0.0.101:3910 (Querying... )
Local 10.0.0.113:49691: TIME-WAIT Remote 10.0.0.101:3910 (Querying... )
Local 10.0.0.113:59136: TIME-WAIT Remote 20.44.86.43:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59141: TIME-WAIT Remote 20.44.86.43:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59152: TIME-WAIT Remote 20.44.86.43:443 (Querying... ) (HTTPS)
Local 10.0.0.113:59186: TIME-WAIT Remote 13.78.168.230:443 (Querying... ) (HTTPS)
System Process
Local 0.0.0.0:445 (Windows shares): LISTEN
Local 0.0.0.0:5357: LISTEN
Local 0.0.0.0:5426: LISTEN
wininit.exe (692)
 

Caboose

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Jul 12, 2019
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Do i need to download something to view the tcp connections?
Also would i be able to plug back in my razers after? Im gunna have to borrow a keyboard while doing this. both mouse and keyboard are razers.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
3,506
489
56
Not used it for a while but TCPView can be used to disable individual entries.

Removing anything related to Razer is part of the troubleshooting process and once we have hopefully found the cause of the issue/s you will be able to reinstall the Razer software.

Unfortunately Razer software like Discord is very popular but both do cause many folk problems for one reason or another.
 

Caboose

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PCHF Member
Jul 12, 2019
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27
I don't think id be able to borrow my buds keyboard for more than a day or so. so i'm just gonna have to buy a cheap keyboard.
sorry for the late response. I've just been thinking on how to get around on keeping the mouse. Recently bought it and just got use to its setup. kinda sux getting use to a another mouse for gaming. I was using a mad catz R.A.T. 7 mmo prior before the software quit working.
 

Caboose

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PCHF Member
Jul 12, 2019
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27
deleted everything and I disabled steam from start up. is that good enough. i really don't want to delete it.