I installed a new power supply two weeks ago. The PC still froze one time,
What is the brand and model name or number of the PSU.
How long ago did the PC freeze.
What was the computer being used for at the time
The below is 100% not the way to do things.
On Monday this week, I reinstalled Windows 10, clearing the entire C:\ drive in the process. I let Windows Update do its thing until it was completely done, and I installed only the following applications:
- Steam
- Battle.net
- Epic Games
- GOG Galaxy
- Chrome
- Firefox
- Spotify
- Skype
- GeForce Experience
- Razer Synapse
Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
Three different causes flagged up in the crash dmps.
Video drivers. first.
Hardware second.
The latest was Spotify.
Each one of the crashes could have been caused by the reinstall not being done correctly so in addition to the answers above we need a new Speccy url, a MTB log and should the PC crash again the latest crash dmps, no worries about the delayed reply and thanks for letting us know.
(1) Download then run
Speccy (free) and post the resultant url for us, details
here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
To publish a Speccy profile to the Web:
In Speccy, click
File, and then click
Publish Snapshot.
In the
Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second
Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
(2) Download
MiniToolBox and save the file to the
Desktop.
Close the browser and run the tool, check the following options;
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
Click on
Go.
Post the resulting log in your next reply for us if you will.