microsoft store

Is there any error message/code?
Ensure Windows is fully up to date by running Windows update.

What exactly happens when you try to download an app?
Are you using Wi-Fi or Ethernet?
Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.

If you hover your mouse over the Start button & click the right button it should open up a list, click on Terminal with administrator rights & then copy & paste each command one at a time.
Net Stop bits (then click enter key, once complete move onto the next command)
Net Stop wuauserv (then click enter key, once complete move onto the next command)
Net Stop appidsvc (then click enter key, once complete move onto the next command)
Net Stop cryptsvc (then click enter key, once complete move onto the next command)
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak (then click enter key, once complete move onto the next command)
Ren %Systemroot%\SoftwareDistribution\Download Download.bak (then click enter key, once complete move onto the next command)
Ren %Systemroot%\System32\catroot2 catroot2.bak (then click enter key, once complete move onto the next command)
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" (then click enter key, once complete move onto the next command)
Net Start bits (then click enter key, once complete move onto the next command)
Net Start wuauserv (then click enter key, once complete move onto the next command)
Net Start appidsvc (then click enter key, once complete move onto the next command)
Net Start cryptsvc

Restart the PC & try updating again.

Mick said:

it is a wired connection. as a pc noob i have no idea about anything you just wrote. even the open cmd bit. sorry

Click to expand...

Click on Windows icon bottom left of the screen. in search box type CMD and hit enter on keyboard.
Right click on the CMD in the list and choose run as admin.
Enter first command in the list into CMD and hit enter on your keypad.
Do this for every command in the list.

Did you try all the commands? If the service isn’t started then you’ll need to start them by using the start commands shown in the list.