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Microfreezing/Stuttering after upgrading PC specs

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ayz

PCHF Member
Oct 10, 2022
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Hello,

I've been gone from home for a week, and I came back to my computer not booting up.
After trying relatively everything to make it boot, nothing worked so my guess is that something happened like a power surge, which could have killed my power supply, it was a cheap one so it might be possible.

I thought it would be a good opportunity to upgrade my PC, so I changed the motherboard, the power supply and the cooling system. Here are my current specs :
  • Processor : Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
  • RAM : 16 GB
  • Video Card : GeForce GTX 1080
  • Motherboard : Asrock Z370 Extreme4
  • Power Supply : Corsair RM850
  • Cooling system : Corsair H100i Elite Capellix
  • OS : Windows 10 64-bit
However, after installing everything and booting the machine, I've realised that every now and then, around every 5 seconds, i get microfreezes/stuttering. Note that both video and audio are freezing. It is not a blackscreen, really just a freeze. It happens everytime, everywhere ; on my desktop, watching a video, in game...
It never happened before my PC not being able to boot.

I unactivated my videocard and booted my PC with only the Intel UHD Graphics, and those problem were still there, so i doubt it might be related to the graphic card.
I booted my PC with each RAM by itself and the problem was still there, so i doubt it might be related to the RAM.
My PC temps are all perfectly fine.
The power management is on performance.
I updated every driver.
Every Windows Updates are done.
My BIOS Settings are all factory-set.
UserBenchmark detects over-usage of background CPU.
sfc /scannow didn't find anything.
memtest86 didn't find anything.

So here's my questioning : Did I messed up while plugging anything? Might the power surge have affected the processor, causing this? Can this be related to the motherboard?
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
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One thing that you do not mention having done is clean installing Windows and the system drivers, were both done and the first drivers to be installed the chipset drivers.
 

ayz

PCHF Member
Oct 10, 2022
16
0
20
One thing that you do not mention having done is clean installing Windows and the system drivers, were both done and the first drivers to be installed the chipset drivers.
I just did a clean install of Windows, which didn't resolve the problem.
After installing Windows, I went to install the chipset drivers but the latest driver was already installed.
I did a repair of the driver with the intel tool but it didn't resolve it.

Am I supposed to uninstall any drivers and clean install them? How to do it?
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
After installing Windows, I went to install the chipset drivers but the latest driver was already installed.

Not possible as Windows does not write the chipset drivers for MBs only the maker of the MB does that, this suggests that you may have allowed Windows to update before installing the chipset drivers and that is bad.

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
Couple of problems both with your update and what we can see in Speccy.

- Unallowed Windows Update for 7 days

That is not what was advised nor is it recommended.

Installed MB chipset drivers, then storage/SATA drivers, all from the MB website,

Speccy is telling us that not one driver has been installed only that Windows was (15/10/2022 22:39:50)

Where did you save the drivers to.

Why are you using CCleaner.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
Still not showing any drivers having been installed for some reason :unsure:

If you look at your Speccy report under Hotfixes you will see a single Windows cumulative update whereas you should see the following having been installed first - INF driver ver:10.1.17765.8094 - second ASMedia SATA3 driver ver:3.2.3.0000 then VGA driver ver:26.20.100.6911_DCH_PV.

Try installing them drivers, once done run Speccy to see if they are shown to have been installed then get back to us.

In addition to the above,

I unactivated my videocard and booted my PC with only the Intel UHD Graphics, and those problem were still there, so i doubt it might be related to the graphic card.

Can you tell us how you " unactivated " the video card.

After trying relatively everything to make it boot, nothing worked so my guess is that something happened like a power surge, which could have killed my power supply, it was a cheap one so it might be possible.

What happened exactly.

Were you overclocking anything, if yes, what.

What is the brand and model name or number of this cheap PSU, the most important part of a PC and people go cheap when the PSU is the item that has the potential to cause the most damage when it begins to weaken or goes bang completely.

The behaviour that you describe is typical of hardware that has been poorly powered or/and a bad OC.
 

ayz

PCHF Member
Oct 10, 2022
16
0
20
I installed those drivers in the said order :

INF installed.PNG
SATA installed.PNG
VGA installed.PNG


Speccy update : http://speccy.piriform.com/results/AJBUzDa7kZENU2qTdcvQjUA
Drivers are not seeming to appear.

The video card had been disabled through device manager -> right click -> disable device.

I came home after a week away, tried to boot my PC, nothing happened. Tried using other power cables, on different outlets to make sure it wasn't external to the PC. I then checked if everything was plugged well, checked if front panel connectors were on place. The little red LED that was on the pc which was supposed to indicate if there was power wasn't even on. Also, there wasn't any beeping indicator when trying to turn it on.

I wasn't there so I dont know what could've happened, all I know is that when I left, the PC was turned off, the PSU on/off button was on, and it was plugged to the wall. The PC had not been moved during my absence.

I never had overclocked anything, didn't even knew how to overclock.

The PC was a prebuildt from DELL, they used a dell d460em-00. I said it was cheap because I know prebuild makers tend to save money on those components, and because this is what i ended up with while taking off the PSU :

IMG_20221017_182821.jpg
I'm pretty sure good PSU dont have to be opened just to unplug them from a motherboard...
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
I'm pretty sure good PSU dont have to be opened just to unplug them from a motherboard...

You don`t as even when unplugged from the mains a PSU can hold enough charge to kill a person, hence why you should not be opening one up.

That PSU could only produce 385W and even that is questionable, bottom line is, don`t be surprised if that junk PSU has damaged all the original hardware, a minimum of a 500W Gold efficiency rated should have been used for the GPU that you have.

The PC was a prebuildt from DELL

You should have mentioned this in your OP as it could have saved you and me an awful lot of time.

Dell components are not the same as what you get off the shelves, they get modified to use less power, the BIOS on your original MB was written to recognise your CPU and the GPU was dumbed down so that a weaker PSU could be used, 450W to be exact.

The Dell GPU problem is two fold, you cannot use Nvidea drivers for the card and likewise the Dell drivers for the GPU could cause your system to crash
 

ayz

PCHF Member
Oct 10, 2022
16
0
20
Thank you for your information

Sorry for not letting you know earlier that it was a prebuildt, I didn't except it to have such consequences.

So if i understood, the dell GPU used isn't compatible with the new hardware, so I got to get a new "normal" GPU?
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
So if i understood, the dell GPU used isn't compatible with the new hardware, so I got to get a new "normal" GPU?

As per the explanation in my reply #14;

The Dell GPU problem is two fold, you cannot use Nvidea drivers for the card and likewise the Dell drivers for the GPU could cause your system to crash

The above is a secondary problem for now being that the issue is still present when the onboard video is being used instead of the GPU.

I booted my PC with each RAM by itself and the problem was still there, so i doubt it might be related to the RAM.

Was the GPU still in the MB when you tried each stick of RAM separately, if yes, remove the GPU from the PCI-E slot and repeat the same tests that you did with the RAM, if the issue still happens, try starting the computer in Safe Mode only (No Networking) while you are testing the RAM sticks one at a time when using the MBs video and the GPU still out of the PC altogether.
 

ayz

PCHF Member
Oct 10, 2022
16
0
20
Thanks for your answer.

Yes, I had tried each RAM with the GPU in the MB.

I just redid it with the GPU removed from the MB, the issue still happened when trying each RAM separately.
However I noticed that with one of the RAM stick, the issue was way more frequent. With the 1st RAM stick, I had the issue every ~30 seconds, where with the 2nd RAM stick, I had the issue every ~5 seconds. I double-checked to see if it was persistent ; and yes, one of the RAM stick is way more affected by the issue.

I did try with the computer in Safe Mode, but without networking it is hard to see if the issue happened, as to see clearly if it happens I watch a video or start a game, so I cannot tell if the issue is still there in Safe Mode.

I also tried with Safe Mode + networking, where the issue was definitely still there.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
Based on the testing and the hardware already replaced the CPU or outside chance the RAM is bad, the fact that the issue is present with both sticks of RAM but one is worse than the other means that it could still be the CPU, question is though, did you test both sticks - one at a time in the other slots, the slots as well as the RAM have to be ruled out.
 

ayz

PCHF Member
Oct 10, 2022
16
0
20
I just finished testing:

RAM sticks were initially on slots 1-3
Tested on slots 2-4
Tested one at a time, on each slot.

Every time, the issue was still there.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
12,024
1,039
Only three things left to check, a known good stick of RAM a generic CPU as opposed to the Dell one and a stock CPU cooler and fresh thermal compound, a heatsink applying uneven pressure atop of a CPU can cause all sorts of problems.
 
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