• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Pending OP Response Mass Effect: Andromeda, Various error resulting in game crash or freeze

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#1
Hello.

So i got some very big issues with MEA, and EA is unwilling to help me, claiming that it is a windows issue not a game issue.
So the diffrent problem i got so far is DirectX11 and/or GPU related, memory leak and Windows Event 1001 related.

i will now attached the most resent logs and screenshots that i have sent to EA, could you please help me so i can play this stupid game...

I have a tread on "Ask EA" where i have posted since April, here is the link: answers.ea.com/t5/Technical-Issues/NOT-SOLVED-DirectX-12-Issue-crash/m-p/6739613#M17803

EDIT: The last picture is my system HW Config
 

Attachments

Last edited:

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#2
Hello Bohauo,

Windows Event 1001 related.
If you are getting that error code there should be some crash dmps, can you check for and upload any that there may be;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#3
Hello Bohauo,


If you are getting that error code there should be some crash dmps, can you check for and upload any that there may be
Hello.
I don't have any minidump i my windows directory.
then i see that i wrote wrong here, the event should be "error 141"
Event 1001 have suck in when i did a search on "error 141" (got a hit where someone said it wan like an even 1001).
I saw that in Performance monitor but there is not a "bucket ID" attached to it so...
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#4
I don't have any minidump i my windows directory.
Are crash dmps enabled on your computer.

Have you had any BSOD/Stop codes at all.


i see that i wrote wrong here, the event should be "error 141"
Can be software or hardware related (a bad PSU is quite common).

What is the brand and model name or number of your PSU.


Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.


To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#5
Are crash dmps enabled on your computer.
Have you had any BSOD/Stop codes at all.
I haven't disabled them, can you tell me were to find that option and i will look.
the only error i get is the DirectX error and then the game CTD. Otherwise it's just freezes and you have to "kill" the task in taskmanager.

What is the brand and model name or number of your PSU.
It is a "Corsair builder series cx 750w"

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
Here is the link: http://speccy.piriform.com/results/WzOzSMrHAlgBeScYnZBXsW7

I will however update my bios now to the latest version, since that can be a reason for my RADAR_PRE_LEAK_64.
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#6
Are crash dmps enabled on your computer.
I haven't disabled them
Never suggested that you had, they are not enabled by default, you need to enable them when you install Windows.

See how to create a Small memory dump info here

Your PSU should be ok for your hardware but for future reference, the CX range of PSUs are only entry level and are best suited for basic desktops and HTPCs, where an add on video card is used you should go for a minimum of a Gold efficiency rated model such as the RM or new TX range.

Power Profile
Active power scheme: High performance This is a form of overclocking that causes overheating and instability, change it to Balanced in the Windows power plan.

Hibernation: Enabled A less than useless setting that causes all sorts of issues, disable it.

To disable Hibernation:

  1. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt (Admin)"
  2. Type in "powercfg.exe /h off" without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
  3. Now just exit out of command prompt
Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 30/06/2018 12:15:05

Is this a reinstall of Windows or the original.
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#7
It is a Reinstallation, i upgraded my system 4 weeks ago, New Motherboard, CPU and RAM, after that i did a reinstallation of windows 10.
My problems with MEA predates my system upgrade.

i tried MEA today, i was "ingame" less than a minute before this error (see attachment), nothing in MSinfo32 about "RADAR_PRE_LEAK"

I did what you suggested.
 

Attachments

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#8
In case you have not seen it already here is a link to a thread regarding the same issue ( Thanks to colleague Rustys for providing the link (y)).

See replies 17, 24, 25 and 32 where someone post a workaround that helped them.

Based on you do not mention having the problem with any other game, what has been done already, the same problem with MEA being reported online by many folk, the errors that you are getting and your screenshot clearly showing that MEA is using up all of your VRAM I cannot see how EA cannot but admit that the problem is with their game and apparently brought about by a previous patch release.

Edit to add:

I will however update my bios now to the latest version, since that can be a reason for my RADAR_PRE_LEAK_64.

Can I ask where you were advised that a BIOS update could fix the RADAR_PRE_LEAK_64 error, updating the BIOS is always a last resort as doing so comes with risk + any BIOS update should only be used if the particular problem that you are having is on the list of fixes. RADAR is a Windows memory leak detection error and is in no way related to a MBs BIOS.
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#9
In case you have not seen it already here is a link to a thread regarding the same issue ( Thanks to colleague Rustys for providing the link (y)).

See replies 17, 24, 25 and 32 where someone post a workaround that helped them.

Based on what has been done already, the same problem being reported online by many folk, the errors that you are getting and your screenshot clearly showing that MEA is using up all of your VRAM I cannot see how EA cannot but admit that the problem is with their game and apparently brought about by a previous patch release.

Yeah, i know about that tread, i posted the last post in that thread...

If EA admit the problem then they need to fix it, EA have removed all tech. support for MEA and every problem that gets reported to them now is flagged as a "hardware" problem or a problem with another application such as Windows or AV:s, now they just collect money on a faulty game and hope that the community will clean up there mess...

Every time i trie to contact EA for troubleshooting my game, i always get a sales rep on the other end, no tech. support at all.

I will try the suggestions on reply 17 of the link you posted, see if that helps with my new system...


Answer to "edit": here in my tread over at answers.ea (link) see post 52
 
Last edited:

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#10
now they just collect money on a faulty game and hope that the community will clean up there mess...

Every time i trie to contact EA for troubleshooting my game, i always get a sales rep on the other end, no tech. support at all.
Looks like you have pretty much summed things up, it takes time and costs money putting things right and that eats into shareholders profits :confused:
 

jmarket

PCHF's Almighty Ruler
PCHF Owner
Support Team
Security Team
Jan 10, 2015
1,725
434
PCHF Bunker
pchelpforum.net
#11
If I may butt in here...

I am a HUGE ME fan (if you can't tell by my avatar). However, there is one reason I refuse to play Andromeda: It SUCKS. It is not optimized for Windows, crashes a lot, has too many bugs. Before EA took over, ME was one of the greatest series of all time. I have 0 minutes on Andromeda, but 4000 hours of combined playtime on ME 1- 3.

The issues you are experiencing are not new, nor unknown. They are common and that's why people don't play Andromeda on anything but console.
 
Likes: phillpower2

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#12
I am actually a big BioWare fan...
I got the whole mass effect series and i love them, i aslo got the whole Dragon Age series that i also love.
So i bought MEA out of respect and support for the Mass Effect series, i didn't realise how deep EA got it profit sucking nails in to BioWare...
I am and will always blame "Frostbite 3" game engine for my problem, they didn't appear until after the 1.10 patch...

Well Well, i am off to play "Farming Simulator 17", here you know what you get for your money...
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#13
Hello again...
So i have now tried suggestion 17
(1. go to Control Panel and uninstall Andromeda
2. Go to documents/bioware/mass effect andromeda/save and delete all the files labeled 'profile'
3. reinstall game through Origins.)


And surprise surprise, that didn't work...

Do you have any fix for the "RADAR_PRE_LEAK_64 " that EA says is the cause of my problems?
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#14
Apologies Bohauo, wasn't aware that your thread was still active;

Do you have any fix for the "RADAR_PRE_LEAK_64 " that EA says is the cause of my problems?
there is one reason I refuse to play Andromeda: It SUCKS. It is not optimized for Windows, crashes a lot, has too many bugs. Before EA took over, ME was one of the greatest series of all time. I have 0 minutes on Andromeda, but 4000 hours of combined playtime on ME 1- 3.

The issues you are experiencing are not new, nor unknown. They are common and that's why people don't play Andromeda on anything but console.
Based on all of the available info + the insight of jmarket one can safely say that you will not find a fix for this, the problem is with the games program itself and that is not something that anyone but EA can put right which is not going to happen with such a dated game (16 months since is release) there is simply no profit in it for them.
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#15
ok, thanx for the update...
then i will go and butt heads with EA support...
I will not give up until one of two things happens, 1: EA pay me back my money for a dysfunctional game or, 2: My game will work satisfactory...

If you feel that there is nothing you can help me with, you may close this thread...
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,686
364
55
#16
Everything points towards the game itself and that is something that only EA can put right, should they be inclined to do so that is.

Your hardware is fine and this the only game that you have the issue with which pretty much makes it conclusive.

jmarket may have something to add so will leave your thread open and wish you the best of luck with EA (y)

You are welcome btw :)
 

jmarket

PCHF's Almighty Ruler
PCHF Owner
Support Team
Security Team
Jan 10, 2015
1,725
434
PCHF Bunker
pchelpforum.net
#17
Let's test your RAM to ensure your RAM is OK. There's really not much else to do unfortunately.

  • Click Start, type mdsched.exe in the Search box, and then press Enter.
  • Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
  • Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
  • When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.
 

Bohauo

PCHF Member
PCHF Member
PCHF Donator
Nov 26, 2016
30
3
37
Lund, Skane, Sweden
#18
Let's test your RAM to ensure your RAM is OK. There's really not much else to do unfortunately.

  • Click Start, type mdsched.exe in the Search box, and then press Enter.
  • Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
  • Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
  • When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.
Yeah, well no problem as predicted, but i only got this little notification, i don't know if there is any log anywhere that i might send you as proof.

However, i have another odd problem:unsure:, but i will post that in another tread under Windows 10 "section" :)