laptop wont let me inistall amd graphic driver .. atikmdag.sys

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

loserbunny

PCHF Member
PCHF Member
Aug 6, 2020
26
0
24
now i reinstalled windows ..did not connect my laptop to internet because i think windows downloads it automaticaly and i will give it a second try with drivers installation
 

loserbunny

PCHF Member
PCHF Member
Aug 6, 2020
26
0
24
oki so far so good .. im installed drivers "with no issue" in order and now im installing intel graphic driver .. next will be the amd hope it works fine .. will let you know what happens ..
 

loserbunny

PCHF Member
PCHF Member
Aug 6, 2020
26
0
24
oki once i installed amd driver it give me the error atikmdag.sys page_fault_in_nnpaged_area .. didnt even complete the installation
 

loserbunny

PCHF Member
PCHF Member
Aug 6, 2020
26
0
24
the one i tried to install is the latest one .. "
Version: 17.400.2011, A04
Last Updated Date: 30 Dec 2019
File Name: AMD-Radeon-R5-M240-R7-M445-440-265-270-Driver_NMY9R_WIN_17.400.2011_A04.EXE
File size: 538 MB
Description: This package contains the AMD Radeon R7 M445/M440 Graphics driver. A graphics or video driver"

it failed and it give me the atikmdag.sys error . then laptop blue screen collected errors .. restarted and open normally but amd driver is not installed so I think next step is :


I will try other versions of the driver .. and let you know what happened .. but i take a break now cuz i have work after 4 hours from now .. so i will try again after work need some sleep ..

sorry for spamming replays i just want to let you know everything im doing so u can find out if im doing something wrong ^^ .. thank you

 

Rustys

PCHF Administrator
Administrator
Support Team
Jul 22, 2016
2,882
656
127.0.0.1
pchelpforum.net
could be that the card just needs to be reseated too.

you stated that you updated the BIOS did you try resetting it (BIOS) back to defaults?
 

loserbunny

PCHF Member
PCHF Member
Aug 6, 2020
26
0
24
yes i did but i cant downgrade it .. and idk how to flash it .. would be risky

i thought of that too cuz sometimes my gpu displayed as r7 m440 .. which is wrong ..
also there is a new bios update available in dell website .. should I try to update .. ?
or should I follow methods in internet to flash factory version .. 1st bios version in the site ..
let me know what you think
 

loserbunny

PCHF Member
PCHF Member
Aug 6, 2020
26
0
24
the thing is .. it works fine if i installed driver while on battery then connect charger .. i can play games on it with good frames as i used to be .
but when i restart/shutdown everything begin again so idk if its a hardware issue .. but i think i will take it to someone and i hope he can find out whats wrong with it :( .. thank you for all the help .
i really appropriate your time/effort ^^
 

Rustys

PCHF Administrator
Administrator
Support Team
Jul 22, 2016
2,882
656
127.0.0.1
pchelpforum.net
Not a problem. The shop can better diagnose the issue since they will have the system in front of them. Best of luck.

Since you are showing that there is the latest version of the BIOS then no since updating it would accomplish nothing.

Updating something just because there is an update can some times make the issue work.

You should only update a driver or some thing to fix an current issue that you have.
 
  • Like
Reactions: loserbunny
Status
Not open for further replies.