Solved laptop with mind of it's own/disappearing cursor

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ennnceee

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Hello, I've just acquired a new (Lenovo|) laptop. Really like touch of keyboard, but this is driving me bonkers!

Without any prompting from me, the content on the pages of the browsers (plural) reduces in size, frequently! So I have to constantly reset.

Also, cursor keeps disappearing.

Help, please. Thanks.
 

ennnceee

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I'm presuming no-one has experienced thiis 'resetting'?

Can't find anything in Google, either, and unable to get a query to Lenovo (keeps loading).

It stopped for a short while, but has now resumed; really annoying!

Thanks for looking.
 

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Bruce

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talking from a bit of experience here, and it may also be your issue.....

plug a mouse in and turn off the touchpad.
then see if the issue persists.

my theory is, as you type, your fingers (in particular your thumbs) are hanging just enough over the touchpad to get recongised and the cursor is either jumping around or the combo of that and a key press is the shortcut for zooming - something like that.

or, of course, maybe you have a faulty keyboard.
 
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ennnceee

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After finding USB mouse, plugged in, used for hour or two, no problem at all!
 

Bruce

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good news.
unlikely a keyboard issue then.
so it's either a dodgy touchpad or you have to train or thumbs to be tucked all the way in while typing.
give the touchpad another go and this time pay close attention on how close your fingers are to it when things go pear shaped.
 

Bruce

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look in the touchpad settings and turn off anything to do with gesturing and see if that helps.
it could also be the area of the touchpad you are touching.
the extreme sides of it may be the area for scrolling/zooming browsers and windows with scroll bars.
 

ennnceee

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Am not doing any different on this touchpad to those on previous laptops/notebooks, has never happened before. Touchpad sensitivity at lowest.

Have finally had some suggestions from Lenovo, will try those and see if any effect.

Greetings at Easter!
 

Bruce

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there can be variations between makes/models of touchpads and makes/models of laptops.
since the PC seemed to be uneffected when using the mouse, the touchpad would be the logical source of your problem.
the issue is what is it doing and how to stop it?

get back to us on what the Lenovo suggestions turn out to do.
 

ennnceee

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Not much to report, really. Lenovo told me to do a static discharge (no change) and to install drivers. They provided a link which took me as far as finding one update, but didn't work. Clicked update/install, nothing happened. As a last resort they told me to do a factory reset. I haven't tried that yet as reluctant to 'lose' all installations, but worth a try I guess. I've also enlarged cursor, on the basis of worth a go, but no change again.

Lenovo have offered a refund/return code, but, again, would rather fix it, if possible, than go through returning and so on, particularly at the moment, but, again, may be the best option, I suppose.

I have a volume problem as well, by the way, as in when I try to join family on Zoom no-one can hear me; same on Skype.

Stay safe.
 

gus

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Why not backup your data and take up Lenovo's offer of a refund/return, may be better than putting up with what could be a recurring issue.?

If you keep the laptop however, start a new thread re your volume issue.
 

Bruce

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I would also be going down the replacement path.
yep, it'll suck being without it for a while, having to backup (something you should be doing anyway) and restore your files and having to reload the software and tweak the settings again all to your liking.

the flip side is you persevere with the touchpad issue and now a sound problem and 3 motnhs after the warranty expires down the track, something else goes wrong. the good news with the replacement is you get a new warranty period.
 

ennnceee

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I do have all files and so on backed-up, was just bemoaning re-installation of programmes and so on. Still, all fair comment.
 

ennnceee

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Sorry for the absence, think I might pluck up the courage to try a reset, although I appreciate return/refund is probably best idea. Pinching, if that's what it's called (is it?) is driving me bananas at the moment.
 

phillpower2

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If you return the item you will be without it in any event so a reset without losing your files but having to install some apps to me makes perfect sense.
 
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ennnceee

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Well, I managed to complete the reset without any difficulty, but it's still - if this is the word - pinching. I found something called Chrome Zoom Block, which does work, of course, but obviously also prevents zooming when it's actually required. Will see how I get on with it, though, while continuing to search for a solution, if there is one. Meanwhile, on a positive note, the reset appears to have cured the microphone issue I referred to earlier!
 

ennnceee

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I've discovered that it's possible to disable the block on a single page so that could zoom in or out on that page, leaving the others blocked. So all working quite well now. Thanks for all help.
 
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