Laptop suddenly reboots

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Archaos

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Oct 17, 2021
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Hi!

I have an old toshiba L755 running Windows 10 that I mainly use as a media center and some weeks ago it started rebooting in a sudden and very random way.

At first I thought that it was overheating because by coincidence it happened the first time when I was playing but since then it does it very randomly and with low temperatures. I have tried everything I could find in the internet and I discarded pretty much everything (Overheating, Ram, GPU) but the PSU since I don't know how to test... Should I buy another charger? It is strange if that's the issue because the pc can run on battery and if it were to fail I should still go to the battery. If I check windows Event Viewer, in the system window I have two Critical Errors from the Kernel-power, event id 142, 41 and task category 173, 63, respectively. Any clues on what should be my next steps?

Thank you
 

Archaos

PCHF Member
Oct 17, 2021
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Hi,

According to that software the health status of my ssd is 'Good 98%' .
 

Archaos

PCHF Member
Oct 17, 2021
10
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33
I am not sure I understood what you meant. A screenshot of what? The SSD diagnosis? What drive is failing? Can you elaborate?
 

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Rustys

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That is what we needed thank you.

You say it suddenly reboot any pattern that you notice?
When you have had the laptop in for certain amount of time on battery on mains?
Running a certain program for how long?

How much empty space is there on the drive?
 

Archaos

PCHF Member
Oct 17, 2021
10
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No, there's no pattern I can identify, as I said before, the first time I was playing but it has happened so many times in some random moments. Last weekend I opened it, cleaned it, replaced the thermal paste. After 3 minutes of turning it on, with temps around 50°C and fan bellow 50% workload, puff! In the following hour it happened 2 more times performing no specific task. After that it has been happening around 1 time a day with about 4 hours of use.

About the disk usage it has 103 out of 464 GB of free memory.
 

Rustys

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Jul 22, 2016
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So others can assist you

Have you made any software, hard ware changers to the system?

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.


Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following box:

Select all

Atach the the MiniToolBox MTB file
 

Archaos

PCHF Member
Oct 17, 2021
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I generated the file/url that you request but I am wondering if it's safe to publish that information on the internet. Should I filter out some information that wouldn't be advisable to publish online?
 

Rustys

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The files have been hidden for view.

All of this combined may explain the issues that you are having at this time.

Why and what are you using this for
DAEMON Tools Lite
GPX Common OSS
WebAdvisor by McAfee
AIDA64 Extreme


You will not see anything like this recommended on any reputable forum, they are at best a gimmick and at worse a danger to the operating systems registry, it is an old article but the author is still highly respected and tbh Ive not seen it explained better than at the miekiemoes' Blog

Remove snake oil and crap
CCleaner
Use to be a decent program yet since it was purchased by Avast it has been hacked twice and bloated.
Can also remove files and registry entries that are needed for the system to run correctly.

µTorrent
Can carry bloatware, crapware, downloads form site that are hacked, infected files that can and will infect your system.

You primary drive C: is getting full need to look at cleaning some of the junk out.

Disk Letter: C:
File System: NTFS
Volume Serial Number: 84EE88AF
Size: 464 GB
Used Space: 361 GB (77%)
Free Space: 103 GB (23%)

RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Physical Memory
Memory Usage: 77 %
Total Physical: 3.98 GB
Available Physical: 901 MB

Which leaves you with almost nothing to do anything with.

Wise make sure that you get two sticks of capable RAM so you get dual channel and the full speed, one stick can only work in single channel meaning that you only get 50% of the performance that RAM is capable of.
 

Archaos

PCHF Member
Oct 17, 2021
10
0
33
Why and what are you using this for
DAEMON Tools Lite
GPX Common OSS
WebAdvisor by McAfee
AIDA64 Extreme
Well, DAEMON tools I used to use to create disk images from iso files. Haven't done that in a long time though. AIDA64 I use as a system analyzer, specially to monitor temperatures. As for the other two I don't even know how they got there. WebAdvisor I unninstalled but the GPX I can't even find it in the installed applications.

Remove snake oil and crap
CCleaner
Use to be a decent program yet since it was purchased by Avast it has been hacked twice and bloated.
Can also remove files and registry entries that are needed for the system to run correctly.
Yeah, I use it to clear "junk" from time to time, but after reading the articles you linked it's already unninstalled.

µTorrent
Can carry bloatware, crapware, downloads form site that are hacked, infected files that can and will infect your system.
Unninstalled. What do you recommend to download torrents?

RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Physical Memory
Memory Usage: 77 %
Total Physical: 3.98 GB
Available Physical: 901 MB

Well, I never did any kind of upgrade on this machine so that RAM is what I have from the beginning. Not sure if I understood your recommendation. Should I buy an additional stick to have more RAM available? Is it normal to have rate of RAM usage?

In the end, do you think any of this can have anything to do with the reboot problem? Did you have the chance to check the errors present in the system logs? Does that mean anything to you? The MTB file mentions one of the reboot errors at 23:25:41. Could the problem be caused by a defective charger...?

By the way, thank you for taking the time to try to help me.
 

Rustys

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Jul 22, 2016
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Not a problem happy to help as much as I can.

In the end yes.
Everything and if you are going to replace the charger get an OEM other wise you will run into other issues. Could also be to software corruption and a factory reset may need to happen. The system running low on memory.

As far at torrents will never suggest they can carry to much crap.
 

Archaos

PCHF Member
Oct 17, 2021
10
0
33
I am assuming that if I do a factory reset and the problem persists it's of no use formatting the hard drive, right? I will try these options before buying a new charger. As for the memory running low, as you mentioned, are you referring to the hard drive? Could that be the cause, even if I have more than 100 GB free?
 

Archaos

PCHF Member
Oct 17, 2021
10
0
33
Factory reset done and the problem persists. I guess that leaves the charger? Am I right?
 

Rustys

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Jul 22, 2016
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You can try that.

Could also be faulty RAM, Battery, HDD, Motherboard, where the poser connect to the system.

Could also be the age of the system.
 
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Rustys

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Is there any woggle where it plug into the motherboard?
Have you cleaned the dust from the system?
Tested the RAM one stick at a time to see in each slots?
Take it to a repair shop and have it fully tested by a certified professional.
 
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