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Laptop still slow after reset + fan noise

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Hi, I have an issue with my pc slowing down quite quickly after I switch it on on restart. I suppose I had a virus and decided to reset (keep files) my pc, but nothing really changed. My web browser (Firefox) often crashes, especially if I open several youtube videos or my video editor. My computer's fan also makes a lot of noise, especially when I switch on my pc and it started already when I supposedly had a virus. Before, when resetting my pc, the problem was always solved. I tried following advice on similar posts by disabling some background apps like camera, microphone, etc., also Cortana to boost up my pc, did an sfc scan, a scan with Advanced System Care and Malwarebytes, but none of it really worked.
I saw a similar message on your forum and so already ran Speccy, so here's the link http://speccy.piriform.com/results/CQjPSziQRiZH4YZd7kAeDLo
Thank you in advance for your help.
 

Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
3,093
388
Yeppoon, QLD, Australia.
if you even remotely think you had a virus don't reset keeping files, instead, start from scratch with a clean slate.
first backup your personal data and don't restore these until you are confident the PC is running OK.
next, don't use Advanced System Care - all things made by IObit fall into the 'dodgy as all hell' in my experience.
 

Data838

PCHF Member
Nov 23, 2021
9
0
38
You mean reset everything after backup? I was intending to use it as the last option, if nothing else works and was hoping someone could first look at my pc's data or at least suggest another solution. I'm just surprised that every time I reset my laptop it solved the problem, but not this time. You think the fan also is loud because of it?
 

Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
3,093
388
Yeppoon, QLD, Australia.
it's a laptop, and a few years old, so the fan noise could be related to dust build up around the fan blades or heat sink vanes. or it could be a failing fan bearing.
you'll have to flip the unit over and take off the back plate in order to have easy access to the innards so you can blast out any dust buildup.

and yes, backup your files first.
then get the latest Win10 build using the Windows Media Creation Tool to make a bootable USB stick, then use that stick to install afresh.
 
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Data838

PCHF Member
Nov 23, 2021
9
0
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Hi, I just wanted to let you know I appreciate your help, I couldn't proceed to the reset of my pc this week, so I think maybe I'll create a new thread when I do it and if the problem isn't solved. Therefore you can maybe take it off.
 
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