Pending OP Response Laptop not charging & now not turning on at all

Hello!

I have a Lenovo Yoga Slim 7x which is almost always plugged in on my desk. A few days ago I took it downstairs, unplugged, to do some work. When it got down to about 40% I took it back upstairs, put it on charge, and went about my day.

Later on, when I went back upstairs, I realised it wasn't charging. I made sure it hadn't come loose anywhere, which it hadn't, then tried a few common fixes: restarting it, scanning for updates, scanning for issues, troubleshooting, re-downloading the drivers etc. but nothing worked.

At this point, the charge was down to about 30% and I was worried about it running out completely, so I contacted Lenovo. They suggested I try a new charger, which I'd already ordered, but in the meantime to try one last fix: turn it off, unplug everything, press fn + s + v, hold the power button for 60 seconds, plug it back in, then turn it back on. They described this as "static electricity discharge". Since following these steps, the laptop hasn't turned on at all.

The new charger arrived yesterday but it isn't working. There are no lights to indicate the charger is even plugged in. The only difference with the new charger is that you can feel a tingling sensation when you run your finger along the lid of the laptop when it's plugged in, something you can't feel with the original charger.

My friend's dad, who is pretty tech-savvy, tried removing the battery, holding the power button for a few seconds, then putting it back in, but that didn't work either. He did discover that the original charger isn't completely broken, however, because it managed to charge his phone.

Lenovo has assured me that the laptop is not completely broken, it has "just lost the electricity", in their exact words. In all honesty, I'm not quite sure what that means. All I know is that I have a laptop that is apparently drained of power, one charger that doesn't do anything, and another that causes the laptop to tingle but nothing else.

If anyone could give me some advise I would really appreciate it! I don't think the laptop is even 3 years old yet, and it wasn't the cheapest to buy...

Thank you so much in advance 😊

phillpower2 said:

Hello TillyWilly,

Is the replacement charger a genuine Lenovo component specific to this computer.



If you are not able to do this yourself have your friends dad remove the battery altogether and then try the original charger.

Before removing the battery the computer should have been disconnected from the mains for a while and the chassis power on button pressed and held down for at least twenty seconds to get rid of any residual charge in the circuits.



Should not be happening and could mean that something is shorting out.

Click to expand...

Sorry for the late reply! Only just had a chance to try this out. I did as you said and the laptop still isn’t turning on, no charging lights either. Do you have any other ideas? Thanks

phillpower2 said:

Hello TillyWilly,

Is the replacement charger a genuine Lenovo component specific to this computer.



If you are not able to do this yourself have your friends dad remove the battery altogether and then try the original charger.

Before removing the battery the computer should have been disconnected from the mains for a while and the chassis power on button pressed and held down for at least twenty seconds to get rid of any residual charge in the circuits.



Should not be happening and could mean that something is shorting out.

Click to expand...

When you say “remove battery”, do you mean unplug the cables (as pictured) or remove the entire thing (i.e. unscrew it and take it out completely)? Is there a major difference? Thank you