In Progress Laptop internal speakers stuttering

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Sniper13

PCHF Member
PCHF Member
Apr 29, 2021
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Hello,

I have a problem with my MSI Leopard Pro GP60 2QF, specifically with a stuttering sound coming from its internal speakers. It's been like that for years but until now I haven't really tried to solve it because when headphones or external speakers are plugged in, there's no problem with the sound. It still bothers me though, so I'd like to ask you for some tips that could help me to finally find a solution.

Here I'm adding two Youtube links that demonstrate the difference between normal audio and the audio coming from my laptop's internal speakers:

Original audio:

Recording of the same audio played on the laptop:

The stuttering also somehow doesn't have a constant rate (as you can hear, by the end of the recording it gets faster). I tried to reinstall drivers but it didn't help. I even bought new internal speakers and replaced the old ones but that didn't work either.

Thank you for any possible help.
 

Sniper13

PCHF Member
PCHF Member
Apr 29, 2021
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Thank you for your time, unfortunately it seems like it doesn't matter if AC adapter is plugged in or not. I also tried to launch the laptop without battery with the adapter only (just for the case) but my problem persists.
 

PeterOz

PCHF Advisor
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PCHF Member
Mar 2, 2021
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Lost in the internet
This is always hard to fix.
It can be the sound drivers or at times it could be unrelated drivers.
this guide is a good starting point. Click On Me Please Do Not click on any download links that promise to update or fix drivers etc.
 

Sniper13

PCHF Member
PCHF Member
Apr 29, 2021
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Thank you, PeterOz. I've already tried these 4 fixes before, anyway I've tried it again today (more carefully) just to make sure I did everything right and none of these helped so far.
 

Sniper13

PCHF Member
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Apr 29, 2021
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So I've just tried it but nothing has changed. Tricky problems like this are quite frustrating but I'm not giving up. Is there something else I can try please?
 

PeterOz

PCHF Advisor
PCHF Advisor
PCHF Member
Mar 2, 2021
275
21
Lost in the internet
Also do you have access to a blank usb or can you burn a cd/dvd
Download Ubuntu Click On Me you do not have to install anything.
It can run from the usb or cd/dvd. This will help tell if it is windows or not
 

Sniper13

PCHF Member
PCHF Member
Apr 29, 2021
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I've already tried to run Ubuntu from the usb before, it was a good idea but it didn't make any difference. Also do you want me to run Speccy after the clean boot or with all the services and programs running as usual?
 

Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
2,194
318
Yeppoon, QLD, Australia.
you have done a Safe Mode boot with no improvement, last clutch of the straw would be to create a new user account and log in under that new profile.

due to the length of the problem and the numerous things already attempted, I'd be starting with a fresh install of Windows, and if you aren't already on Win10, getting that.

the boot using Linux doesn't bode well for a good outcome on that front. but definitely worth a shot.
clean install Windows, backup your personal data first, then install the chipset drivers and check the sound, if no good right off the bat, some fundamental hardware has failed.
if the sound is fixed, keep adding all the drivers it asks for (sound, video, network etc) then add your required software and keep checking the sound after each install.
 
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Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
2,194
318
Yeppoon, QLD, Australia.
a couple of little things to try, based on the Speccy report....

remove Avast and Java, reboot and test that.
they can always be reloaded if required. personally Avast (and AVG) is nothing short of a dog's breakfast and the inbuilt Windows Defender is superior.

looks like you have Windows Updates disabled, so check for those.

and your motherboard BIOS is 6 years old, check the MSI website for an update.
 

Sniper13

PCHF Member
PCHF Member
Apr 29, 2021
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So removing Avast and Java but nothing changed. Also I've definitely tried to update my drivers (motherboard included) before. And Windows Updates were disabled because of the clean boot. I guess I'm going to try the clean install.