Pending OP Response Laptop Crashing

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mtblillie

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Apr 7, 2019
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A while back I posted here with some laptop issues. I thought the problem was fixed but unfortunately my problems continue. They seem to happen less often and I have found that when the computer freezes if I walk away from it for an hour or so it will eventually go to the BSOD (or at least, windows 10 version of it). The error codes that pop up are either "Critical Process has Died," "Unexpected Store Exception," or "Kernal Data Inpage Error." The computer will typically freeze up and eventually crash when I am using programs that use a lot of memory such as Photoshop or when running a program off of a CD. The research I have done suggests that my motherboard may be failing (though I admit that is a bit extreme conclusion). I still have not been able to figure out if the fan kicks on or not but the computer doesn't seem to get very hot.

I really appreciate the help I received before and I completely understand if this is a problem that can't be fixed, but I thought I would give it another try.

Thank you!
-Robert
 

phillpower2

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Sep 9, 2016
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Hello mtblillie,

Can you run Speccy and post the url for us, it would also help if you could post a MTB log.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply.
 

phillpower2

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There are a couple of problems with Windows but I suspect that the cause of the issue is due to the low spec of the computer, the CPU is too slow, the RAM while it would do if there was a dedicated GPU it will struggle as some of it - the RAM is required for the Intel HD graphics solution, what is most likely happening when you are leaving the computer is data is being temporarily stored to the RAM and depleting it, example system requirements for Photoshop can be found here.

Let us know if you would like us to take a look at the Windows errors.
 

mtblillie

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OK, that makes sense, but it would that be the explanation for it crashing even when just moving files in file explorer? Also, I've been using this laptop for 6 years with photoshop, and only in the last year or so it has been a problem.
 

phillpower2

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Create a new system restore point then do the following to see if it helps with the Windows errors;

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

Regarding Photoshop and the required specs, Adobe provide the minimum specification requirements and I`m not in a position to question them.
 

mtblillie

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I understand @phillpower2 I do not mean to question you. It is unfortunate because a large part of what I use the laptop for is photoshop. It is something I will have to pay closer attention to in the future.

I have attached the logs from the repair tool. I will do some testing and let you know if the problem persists.
 

Attachments

phillpower2

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No worries and thanks for understanding (y)

HDD looks all good at least, will wait on your next update for now.
 
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mtblillie

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So unfortunately it happened again, but more concerning is now my CD/DVD drive is not working.
 

phillpower2

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Can you tell us specifically what happened again and what you mean by the optical drive is not working as in does the drive tray open or not, will it read or burn disks, if it reads disks does it have no sound etc.
 

mtblillie

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The drive would open and close, but would not read a disc. It did not appear under "My Computer" or under the "Device Manager," even after a restart. I have left the computer off for most of today and it has now returned, and seems to be working.
 

phillpower2

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Glad to hear that the optical drive is ok but what did you mean by "So unfortunately it happened again,"
 

mtblillie

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Apr 7, 2019
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Glad to hear that the optical drive is ok but what did you mean by "So unfortunately it happened again,"
Sorry for the confusion. I meant that my laptop had frozen and then crashed again. I didn't catch what the BSOD error was, but it did go to blue screen. When it booted back up, the optical drive would not function as I explained before. Unfortunately I have not had time since then to continue testing, this is the first day that I have not had to work double shifts, but for now it seems to be working ok. Fortunately since you have helped me on the other thread before it does not seem to happen as frequently, which is a plus at least if we cannot figure how to prevent it completely.
 

AdrianG001

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Mar 6, 2018
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A while back I posted here with some laptop issues. I thought the problem was fixed but unfortunately my problems continue. They seem to happen less often and I have found that when the computer freezes if I walk away from it for an hour or so it will eventually go to the BSOD (or at least, windows 10 version of it). The error codes that pop up are either "Critical Process has Died," "Unexpected Store Exception," or "Kernal Data Inpage Error." The computer will typically freeze up and eventually crash when I am using programs that use a lot of memory such as Photoshop or when running a program off of a CD. The research I have done suggests that my motherboard may be failing (though I admit that is a bit extreme conclusion). I still have not been able to figure out if the fan kicks on or not but the computer doesn't seem to get very hot.

I really appreciate the help I received before and I completely understand if this is a problem that can't be fixed, but I thought I would give it another try.

Thank you!
-Robert
SSD and/or HDD may be failing. "critical process died" usually indicates that there is a problem with a hard drive.
If you happen to have another SSD lying around (or even an HDD), swap it out with the current one in the system and reinstall Windows; see if system stabilizes. Doing the swap will either prove or disprove that the SSD is the culprit here.


Regards,
Adrian
 

phillpower2

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No worries and thanks for the additional info mtblillie (y)

Upload the latest crash dmp for us if you will;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 

mtblillie

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Apr 7, 2019
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Unfortunately there are no files in that folder, let alone crash dump (dmp) files. I checked to see if the files were hidden, but no luck. Maybe I don't have my crash dump file configured properly?
 

mtblillie

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Apr 7, 2019
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I apologize I've had a very busy past few days and haven't been on my computer much. So the memory dump was set to automatic, not sure if that would have prevented previous dmp files from being created (still learning a lot of this). I changed the settings to create a small memory dump in the event of BSOD. The next time the computer crashes and goes to BSOD I will check to see if any dmp files were created and post them here.

Thanks again for your help and sticking with me!