In Progress Laptop crashing and restarting

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mtblillie

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Apr 7, 2019
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I checked speccy and hibernation is listed as disabled. Here is the link if you want to take a look, but it looks like the changes you suggested are in place.

I am happy to report that the computer has been on for nearly 24 hours without restarting, though there have been instances where it went longer than 24 hours for a restart to happen, so I won't break out the champagne yet.
 

phillpower2

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Support Team
Sep 9, 2016
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Thanks for the update, in the nicest possible way we will hopefully not hear back from you until you are happy that the issue is resolved.
 

mtblillie

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Apr 7, 2019
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Unfortunately later that night the computer froze and restarted again,and then two more times last night, despite the cooling pad. The computer doesn't seem to have a lot of heat in the surface of the outer casing, but for the life of me I still can't hear the fan kick on.
 

phillpower2

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Support Team
Sep 9, 2016
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Unfortunately later that night the computer froze and restarted again,and then two more times last night,
Can you recall what the computer was being used for each time that it froze and restarted, other than heat the only other two things that could cause such behaviour are updates being installed which you would normally be given notification and an unstable power supply which could be random.

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply for us if you will.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
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The most common occurrence is when I am using Adobe photoshop but it has happened on occasion just using the internet or file explorer.

I will try minitoolbox tonight, thanks.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
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Here is the file from MiniToolBox. Rather than burden the forum with the results I will attach them here if that works.
 

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phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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It wouldn`t explain the freezing and restarts but there are a couple of things amiss in Windows.

Download then run the All in One Repair from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
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Thank you for the help. I had a hard time running the program at first because the laptop kept freezing in safe mode, but after a while I was able to run the scans and fixes.