Solved Laptop crashing and restarting

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
I checked speccy and hibernation is listed as disabled. Here is the link if you want to take a look, but it looks like the changes you suggested are in place.

I am happy to report that the computer has been on for nearly 24 hours without restarting, though there have been instances where it went longer than 24 hours for a restart to happen, so I won't break out the champagne yet.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,715
443
55
Thanks for the update, in the nicest possible way we will hopefully not hear back from you until you are happy that the issue is resolved.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Unfortunately later that night the computer froze and restarted again,and then two more times last night, despite the cooling pad. The computer doesn't seem to have a lot of heat in the surface of the outer casing, but for the life of me I still can't hear the fan kick on.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,715
443
55
Unfortunately later that night the computer froze and restarted again,and then two more times last night,
Can you recall what the computer was being used for each time that it froze and restarted, other than heat the only other two things that could cause such behaviour are updates being installed which you would normally be given notification and an unstable power supply which could be random.

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply for us if you will.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
The most common occurrence is when I am using Adobe photoshop but it has happened on occasion just using the internet or file explorer.

I will try minitoolbox tonight, thanks.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Here is the file from MiniToolBox. Rather than burden the forum with the results I will attach them here if that works.
 

Attachments

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,715
443
55
It wouldn`t explain the freezing and restarts but there are a couple of things amiss in Windows.

Download then run the All in One Repair from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Thank you for the help. I had a hard time running the program at first because the laptop kept freezing in safe mode, but after a while I was able to run the scans and fixes.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Unfortunately the problem persists. The weird part is the computer doesn't feel warm when it freezes, but I still can't perceive the internal fan kicking on. It seems like it has more to do with taxing the processing power than getting too hot, but I'm not really sure. Maybe it's both. The fan tray I bought seems to help, but only a little.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,715
443
55
Try a clean boot and then enabling a couple of things at a time testing as you go, this may help you to identify if a particular item is tripping the system up, see info here
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Sorry, it's a bit of a slow process, and I unfortunately haven't had a lot of time to work on it. I do plan to continue though. As soon as I have something (or nothing, as the case may be) I will let you know.

Thanks again for all your help!
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Unfortunately, the system still freezes while in clean boot environment, even with everything disabled. I've noticed that the laptop will run smoother (faster startup, programs open quickly, etc), but it does not solve or even seem to help with the problem.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,715
443
55
This leaves hardware and overheating.

The maximum safe working temperature for the CPU is 100°C and you are not getting anywhere near this before the computer is shutting down which goes some way to pointing more towards a hardware problem, before we go into detail on possible hardware causes can I ask that you try running the Dell diagnostic tests for notebooks.

Let us know how it goes.
 

mtblillie

PCHF Member
PCHF Member
Apr 7, 2019
23
0
34
Next steps for fixing your memory.
Your memory appears to be working correctly. If you are experiencing a problem, it may be due to software or configuration issues.
(Memory stress test seems to be recommended, I'll try that when I get a chance).

Next steps for fixing your hard drive.
Your hard drive appears to be working correctly. If you are experiencing a problem, it may be due to software or configuration issues.
(Checking and updating BIOS is an option in this field).

Next steps for fixing your battery.
Your battery’s capacity is decreased. It is normal for rechargeable batteries to degrade over time. If your battery is still under warranty, contact Dell Technical Support to determine if this issue warrants a replacement part.
(This seems to be the only actual 'hardware problem' it found).

Next steps for fixing your videocard.
Your video device appears to be working correctly. If you are experiencing a problem, it may be due to software or configuration issues.
Next steps for updating your drivers.
Out-of-date drivers could be causing issues

You have 1 device driver update(s) ready to download and install. Updating your driver(s) can fix device compatibility issues, improve overall performance, and enhance security.
Intel Management Engine Interface Driver | Chipset_Driver_5R99D_WN32_11.0.0.1153_A00.EXE (153 MB
I have been trying to download and update this driver from the microsoft website for a while now with no apparent luck.
 
Status
Not open for further replies.