Solved Laptop cannot find any network connections

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
Perhaps. but there is certainly malware on your machine that needs to be taken care of.
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
What is the exact make/model of your laptop? It appears there is no wireless driver installed on your machine, hence the in-ability to connect via wireless.
 

akotski1338

PCHF Member
PCHF Member
May 3, 2019
30
7
20
it is an ASUS Laptop G46VW-BHI5N43 Intel Core i5 3rd Gen 3210M (2.50 GHz) 8 GB Memory 750 GB HDD NVIDIA GeForce GTX 660M 14.0" Windows 8 64-Bit
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
You will still need to take care of the malware that lurks on this machine.
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
Ok, can you post the logs, and does the machine now connect through wireless? There are still things that need to be taken care of...
 

akotski1338

PCHF Member
PCHF Member
May 3, 2019
30
7
20
im having trouble installing the driver and i do not have the logs because my computer did not restart after the cleaning
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
Create a new folder on your desktop and unzip the driver file into it, then run the setup file.

4837


As far as the logs the programs should have been saved on the desktop so the logs should be there after running the tools.

You can run FRST for me and I can remove any malware manually.


Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.

Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"


icon2.jpg



If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.


frst disclaimer.jpg



  1. Accept the default whitelist options,
  2. If the additions.txt options box is not checked please select it.
  3. Then select Scan

frst.jpg



Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.


2016-08-12_152002.jpg


Attach these logs rather than copy and paste.
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
I am signing off for the night but you can re run adware cleaner adware removal tool and ZHP as well as FRST. I will check on this thread in a few hours.
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
Uninstall the following with Geek Uninstaller.

Avast Secure Browser (HKLM-x32\...\Avast Secure Browser) (Version: 74.0.1376.132 - AVAST Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Chromium (HKU\S-1-5-21-2413270503-2783578207-2879242489-1001\...\Chromium) (Version: 51.0.2684.0 - Chromium)
Tencent Gaming Buddy (HKLM-x32\...\MobileGamePC) (Version: 1.0.0.1 - Tencent Technology Company)

Step 2: FRST Fix


Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system. Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
 

Attachments

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
Also, make sure and update all your outdated programs. You can do this easily with Patch My PC

Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Avast Antivirus (enabled and up to date)
Windows Defender (disabled and out of date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and out of date)
Avast Antivirus (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Avast Free Antivirus v.19.5.2378
Avast Update Helper v.1.4.154.333
--------------------------- [ OtherUtilities ] ----------------------------
VLC media player v.3.0.6 Warning! Download Update
NVIDIA GeForce Experience 3.14.1.48 v.3.14.1.48 Warning! Download Update
Oracle VM VirtualBox 6.0.8 v.6.0.8
paint.net v.4.0.6
K-Lite Codec Pack 11.4.0 Full v.11.4.0 Warning! Download Update
Steam v.2.10.91.91
Microsoft .NET Framework 1.1 v.1.1.4322 Warning! This software is no longer supported.
--------------------------------- [ IM ] ----------------------------------
Discord v.0.0.305
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 211 (64-bit) v.8.0.2110.12
Java 8 Update 211 v.8.0.2110.12
Java SE Development Kit 8 Update 60 v.8.0.600.27 Warning! Download Update
Uninstall old version and install new one (jdk-8u211-windows-i586.exe).

--------------------------- [ AppleProduction ] ---------------------------
iTunes v.12.9.5.7
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.19.0.0.190 Warning! Download Update
Adobe Flash Player 32 PPAPI v.32.0.0.207
Adobe Shockwave Player 12.3 v.12.3.4.204 Warning! This software is no longer supported. Please uninstall it.
swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it.
------------------------------- [ Browser ] -------------------------------
Avast Secure Browser v.74.0.1376.132
Google Chrome v.74.0.3729.169 Warning! Download Update
------------------ [ AntivirusFirewallProcessServices ] -------------------
aswbIDSAgent (aswbIDSAgent) - The service has stopped
C:\Program Files\AVAST Software\Avast\AvastUI.exe v.19.4.4318.533
aswbIDSAgent (aswbIDSAgent) - The service has stopped
Avast Antivirus (avast! Antivirus) - The service is running
C:\Program Files\AVAST Software\Avast\AvastSvc.exe v.19.4.4318.0
Windows Defender Service (WinDefend) - The service has stopped
Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped
Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - The service has stopped
---------------------------- [ UnwantedApps ] -----------------------------
Search the Web (Yahoo) Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
Tencent Gaming Buddy v.1.0.0.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
MySafeSavings v.1.0.1.7 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
Itibiti RTC v.0.0.1 << Hidden Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
----------------------------- [ End of Log ] ------------------------------
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
If there is any step you are having trouble with, let me know and I will walk you through what you are having issues with.
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
I’d highly suggest you complete the steps to rid your computer of the malware and adware.
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
If you would like me to mark this as solved I will do so, what do you wish to do? Continue cleaning your machine or close this thread as solved?
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,379
551
There will be no way to know if it is all gone unless we complete the steps together and you post the requested logs.
 
Status
Not open for further replies.