Keys

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Aes

PCHF Member
PCHF Member
Nov 13, 2020
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Unfortunately I cannot find that model.
Have you restarted the PC?
Have you tried uninstalling the keyboard driver & then restarting the PC?
did not work and it automatically restarts plus i uninstalled it 2 times
 

Rustys

PCHF Administrator
Administrator
Support Team
Jul 22, 2016
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pchelpforum.net
To get the proper model number lets try this

Click Start
type msinfo
on the right select Open or Run as Administrator
Look for System Model on the right

Or open a Command Proppt
type wmic csproduct get name

Corrected the instructions
Have you tried this yet to get the systems model number?
 

Aes

PCHF Member
PCHF Member
Nov 13, 2020
14
0
113
To get the proper model number lets try this

Click Start
type msinfo
on the right select Open or Run as Administrator
Look for System Model on the right

Or open a Command Proppt
type wmic csproduct get name

Corrected the instructions
i could not find what you were talking about also do you know what this is
1605472124153.png
 

Aes

PCHF Member
PCHF Member
Nov 13, 2020
14
0
113
What happens when you attempt the first?
What happens at the command prompt?

According to a simple google search it is drive and or firmware for an HP computer.
it does not work. If I try the command prompt it says "alias not found" and when I do the first one it says "can't collect information"
 
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