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Kernel Power 41
- Thread starter Ben Davis
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- crash crashing kernel power
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Pc just Bluescreened with a new error pfn_list_corrupt
Side note: only 1 more slot I have to test a ram stick in I'll send you the results tomorrow
Edit: Stick 1 has zero issues in all slots and stick 2 has issues in slots 2 and 3, you can find the log files attached somewhere in this thread as I am currently not at my pc.
Side note: only 1 more slot I have to test a ram stick in I'll send you the results tomorrow
Edit: Stick 1 has zero issues in all slots and stick 2 has issues in slots 2 and 3, you can find the log files attached somewhere in this thread as I am currently not at my pc.
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Bad RAM or storage device, being that you know that there are problems with the RAM makes the storage device less likely as the cause.
Looks like an RMA for the RAM (if they will take it back) but before you do you should try running the computer for a day or so while having just the known good stick of RAM populating a slot on the MB, even if all ok you should consider returning both sticks.
If you purchased the two sticks at the same time you should be able to return them both, it is a well known fact that RAM is best purchased as a matching kit when using multiple sticks.
Have you managed to be able to run the computer with just the one stick fitted.
NB: Be prepared for the merchant from where you purchased the RAM to say that it has been tested and there was no problems found, they may not but just letting you know that they might.
Have you managed to be able to run the computer with just the one stick fitted.
NB: Be prepared for the merchant from where you purchased the RAM to say that it has been tested and there was no problems found, they may not but just letting you know that they might.
Some good news at least then.
Closest way that I can think of possibly checking which stick is under warranty would be to run Speccy with only the one stick in the board, see what date comes up when you check each stick separately and make a note of which one is which, looking at your previous Speccy report the stick in slot two was the newer of the two which may suggest that it is the one most likely under warranty, the info that I have highlighted in blue is how the merchant may check whether or not the RAM was purchased from them.
Slot #1
Type: Unknown
Size: 8192 MBytes
Manufacturer: Apacer Technology
Max Bandwidth: DDR4-2400 (1200 MHz)
Part Number: 78.CAGP7.ARC0B
Serial Number: 642871444
Week/year: 09 / 17
SPD Ext.: XMP
Slot #2
Type: Unknown
Size: 8192 MBytes
Manufacturer: Apacer Technology
Max Bandwidth: DDR4-2400 (1200 MHz)
Part Number: 78.CAGP7.BAC0B
Serial Number: 151090449
Week/year: 51 / 17
SPD Ext.: XMP
Closest way that I can think of possibly checking which stick is under warranty would be to run Speccy with only the one stick in the board, see what date comes up when you check each stick separately and make a note of which one is which, looking at your previous Speccy report the stick in slot two was the newer of the two which may suggest that it is the one most likely under warranty, the info that I have highlighted in blue is how the merchant may check whether or not the RAM was purchased from them.
Slot #1
Type: Unknown
Size: 8192 MBytes
Manufacturer: Apacer Technology
Max Bandwidth: DDR4-2400 (1200 MHz)
Part Number: 78.CAGP7.ARC0B
Serial Number: 642871444
Week/year: 09 / 17
SPD Ext.: XMP
Slot #2
Type: Unknown
Size: 8192 MBytes
Manufacturer: Apacer Technology
Max Bandwidth: DDR4-2400 (1200 MHz)
Part Number: 78.CAGP7.BAC0B
Serial Number: 151090449
Week/year: 51 / 17
SPD Ext.: XMP
Thanks for your help but the guys at the store have run it for sometime with over 18 passes or something he said and zero errors occurred. So I'm assuming this leaves it down to the motherboard? However the store I bought it from was PCCG and their warranty/return system seems odd how am I going to provide evidence as to the motherboard's fault?
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Got a very generic response
"Sorry to hear there has been an issue with your motherboard! We're happy to get this board back in to test for you. So we can organise this please apply for a warranty in your account by clicking on “My Account”, followed by “Warranty and Returns” and fill out the “Request Warranty” application form. We will then issue you an RA number to return this to us, and instructions on how to proceed from there. "
Really dunno about sending the motherboard back to them as that would mean I wouldn't have a pc for multiple days, I figure it may just be easier if I was to purchase and test a new stick of ram.
"Sorry to hear there has been an issue with your motherboard! We're happy to get this board back in to test for you. So we can organise this please apply for a warranty in your account by clicking on “My Account”, followed by “Warranty and Returns” and fill out the “Request Warranty” application form. We will then issue you an RA number to return this to us, and instructions on how to proceed from there. "
Really dunno about sending the motherboard back to them as that would mean I wouldn't have a pc for multiple days, I figure it may just be easier if I was to purchase and test a new stick of ram.
Three things that I would do if I was in this situation, ask around friends to see if they had a couple of compatible sticks of DDR4 that you could borrow to test in your board and likewise have them test your RAM in their board and asking a local tech store if they could test your MB with two sticks of their RAM, as things stand there is no 100% certainty that it is the board that has the problem.
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