Solved Issue Running Game Launcher

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OriginalMG

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May 29, 2019
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I'm trying to run a launcher for a game and It just wont run. Here's what my event viewer says:

Faulting application name: BsgLauncher.exe, version: 0.7.2.569, time stamp: 0x5cae02bc
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24384, time stamp: 0x5c6e248c
Exception code: 0xe0434352
Fault offset: 0x000000000000be0d
Faulting process id: 0xe0c
Faulting application start time: 0x01d5164e01cfabe9
Faulting application path: C:\Battlestate Games\BsgLauncher\BsgLauncher.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 3f87910a-8241-11e9-886c-94de8021321f

I get the same Report when I try to run Avira:

Faulting application name: Avira.Systray.exe, version: 1.2.134.23796, time stamp: 0x5cda7e5d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24384, time stamp: 0x5c6e2226
Exception code: 0xe0434352
Fault offset: 0x0000c5af
Faulting process id: 0xb7c
Faulting application start time: 0x01d5164e32285038
Faulting application path: C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 6fe95d1a-8241-11e9-886c-94de8021321f

I need help with this all of my programs are slowly starting to break and it's not looking good for my PC.
 

phillpower2

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Support Team
Sep 9, 2016
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Welcome to PCHF OriginalMG,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.


To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

If you need to save the results as a txt file can you please edit out your Windows product key before uploading the information here.
 

OriginalMG

PCHF Member
PCHF Member
May 29, 2019
9
0
22
Welcome to PCHF OriginalMG,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.


To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

If you need to save the results as a txt file can you please edit out your Windows product key before uploading the information here.
Not sure if I have to reply directly to a message or not, just incase here it is again:
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
457
55
Couple of things of note in Speccy, Windows has what looks to be hundreds of failed updates and you have Microsoft Security Essentials anti virus protecting your computer, Windows being out of date can cause all sorts of problems and you don`t need Avira while you have MSE installed + if you have been trying to install Avira while MSE is installed that could also explain while Avira wouldn`t install.

Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it also avoids filling up folks inbox
 

OriginalMG

PCHF Member
PCHF Member
May 29, 2019
9
0
22
I've tried updating windows but it keeps failing, I ran windows update troubleshooter and it says that it's working but the updates continue to fail installing.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
457
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Download then run the All in One Repair here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
 

OriginalMG

PCHF Member
PCHF Member
May 29, 2019
9
0
22
I did the clean boot and all of the steps and then the repair but the windows updates are still failing.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
457
55
The AIO repair tool creates a log of any repairs carried out, can you find and upload it for us.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
457
55
Got an early start so going offline now, be back after work tomorrow.

Lot of repairs done there but all good now so try deleting the two logs from your post an then uploading the updates one, we could do with seeing it if at possible, also to do;

Download and run CrystalDisk info standard edition from here

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on Attach files, click on post reply like you normally would.


Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
457
55
Sorry but not one for downloading from third party sites so lets go another way;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
457
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The problem appears to be with the Windows stand alone installer, AV protection can sometimes cause this but so can Windows being corrupt and likewise so can malware infection, if it looks like being the latter we will need to call in a security expert as it is not my area, I noticed that you download torrents, not good as torrents are notorious for spreading malware, uninstall uTorrent asap.

µTorrent (HKCU\...\uTorrent) (Version: 3.5.4.44632 - BitTorrent Inc.)

To see if it helps with installing the updates, temporarily uninstall MSE and Spybot, info here for uninstalling MSE and here for Spybot, once done, restart and see if you are able to install any updates but this time try manually selecting only three or four and see what happens, please be sure to start with the earliest updates first.
 

OriginalMG

PCHF Member
PCHF Member
May 29, 2019
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0
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Nothing is working, I'm sure it's my own fault as I'm not very good with computers. I It's time for an upgrade anyway so I'll just wipe the computer and upgrade to windows 10. Very thankful for all the help :^)
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,862
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Nothing is working, I
What is not working.

I'll just wipe the computer and upgrade to windows 10. Very thankful for all the help :^)
If you do this you will have to pay circa $130 if you purchase Windows 10 in Canada, if we can get Windows 7 up to date you may still be able to upgrade to Windows 10 using your Windows 7 product key.

You are welcome btw :)
 
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