Hi there
Today I received an odd issue whereby my wife and I's laptops (different makes and OSs) have encountered crashing and restarting problems at the same time, resulting in booting issues. My Lenovo laptop (running Windows 11) seems to have come out OK, as I had the option to Reset it on the Windows Automatic Repair function, but my wife's HP Notebook 15, (running Windows 10) hasn't been so lucky and is stuck in the infinity blue screen/booting options.
When she starts the Automatic Repair function, there is no Reset option. Once prompted to choose keyboard layout, she has the option to troubleshoot, but Start-Up repair says "it couldn't repair the PC". There is no option to enter Startup Settings (and thus go into safe mode or anything like that) as I have read about elsewhere.
When we try the options suggested online using Command Prompt, we try to search for the drives (C:/ D:/ etc), but nothing is located, instead we get "A device which does not exist was not specified". However these drives show up when we run DISKPART> LIST VOLUME. We have also had an error message saying they're RAW.
We also tried to reinstall Windows 10 via a USB stick, and when that loads and I select "Custom: Install Windows only (advanced", I'm getting a message saying I'm "unable to create a new partition or create an existing one", despite being able to see the various drives. It also won't let me format any of them - (error message 0x80070057), or delete them (error 0x800701b1).
When I got into the BIOS and managed to do a diagnostic scan, I did spot an error saying "hard drive/ssd smart check software error", which is obviously concerning...
Can anyone shed any light onto:
a) what caused two laptops to have this issue simultaneously
b) what my wife's issue is
c) anything we can try next?
Happy to provide any further information to try and help fill in any blanks!
Cheers
Jonathon
Today I received an odd issue whereby my wife and I's laptops (different makes and OSs) have encountered crashing and restarting problems at the same time, resulting in booting issues. My Lenovo laptop (running Windows 11) seems to have come out OK, as I had the option to Reset it on the Windows Automatic Repair function, but my wife's HP Notebook 15, (running Windows 10) hasn't been so lucky and is stuck in the infinity blue screen/booting options.
When she starts the Automatic Repair function, there is no Reset option. Once prompted to choose keyboard layout, she has the option to troubleshoot, but Start-Up repair says "it couldn't repair the PC". There is no option to enter Startup Settings (and thus go into safe mode or anything like that) as I have read about elsewhere.
When we try the options suggested online using Command Prompt, we try to search for the drives (C:/ D:/ etc), but nothing is located, instead we get "A device which does not exist was not specified". However these drives show up when we run DISKPART> LIST VOLUME. We have also had an error message saying they're RAW.
We also tried to reinstall Windows 10 via a USB stick, and when that loads and I select "Custom: Install Windows only (advanced", I'm getting a message saying I'm "unable to create a new partition or create an existing one", despite being able to see the various drives. It also won't let me format any of them - (error message 0x80070057), or delete them (error 0x800701b1).
When I got into the BIOS and managed to do a diagnostic scan, I did spot an error saying "hard drive/ssd smart check software error", which is obviously concerning...
Can anyone shed any light onto:
a) what caused two laptops to have this issue simultaneously
b) what my wife's issue is
c) anything we can try next?
Happy to provide any further information to try and help fill in any blanks!
Cheers
Jonathon
