I'm Having Problens With My SSD

E

Euan Pettigrew

PCHF Member

Feb 18, 2020

5

0

35

Feb 18, 2020

#1

• Feb 18, 2020

• #1

Specifications:

- Intel i7 9700k
- Nvidia GeForce RTX 2060 Super
- 1tb HDD
- 500gb SSD (Samsung evo 860)
- 16gb Ram (2x8)

My problem is that I got an ssd, but I am unable to transfer my boot drive from my hdd to my ssd. I have tried to use many different migration software's, including the official Samsung migration software, but whenever I try to use that, it says my ssd is not connected, when it is.
Any help is very much appreciated.

 

Evan Omo

Computer Support Technician

Support Team

Sep 9, 2016

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Walnut Creek, California, United States

acamarcs.com

Feb 18, 2020

#2

• Feb 18, 2020

• #2

Hi,

Try using a different SATA cable and/or power cable for the SSD. Does the SSD show up in the motherboards BIOS?

 

E

Euan Pettigrew

PCHF Member

Feb 18, 2020

5

0

35

Feb 18, 2020

#3

• Feb 18, 2020

• #3

Evan Omo said:

Hi,

Try using a different SATA cable and/or power cable for the SSD. Does the SSD show up in the motherboards BIOS?

Click to expand...

it does show up on bios, I have allocated it in the disk manage, thanks

 

Evan Omo

Computer Support Technician

Support Team

Sep 9, 2016

1,265

307

32

Walnut Creek, California, United States

acamarcs.com

Feb 18, 2020

#4

• Feb 18, 2020

• #4

Try removing all partitions in Disk Management for the SSD and then see if the Samsung Data Migration software recognizes the SSD.

 

E

Euan Pettigrew

PCHF Member

Feb 18, 2020

5

0

35

Feb 18, 2020

#5

• Feb 18, 2020

• #5

Evan Omo said:

Try removing all partitions in Disk Management for the SSD and then see if the Samsung Data Migration software recognizes the SSD.

Click to expand...

I’ll try that, thank you

 

Evan Omo

Computer Support Technician

Support Team

Sep 9, 2016

1,265

307

32

Walnut Creek, California, United States

acamarcs.com

Feb 18, 2020

#6

• Feb 18, 2020

• #6

Let me know how it goes.

 

E

Euan Pettigrew

PCHF Member

Feb 18, 2020

5

0

35

Feb 19, 2020

#7

• Feb 19, 2020

• #7

Evan Omo said:

Let me know how it goes.

Click to expand...

I’ve just tried it, unfortunately it’s still not showing up, however there is a usb symbol next to where it says “please connect a Samsung SSD”, do u think maybe I need to connect it using a usb to sata?
Sorry, just realised I never pressed ‘post’

 

Evan Omo

Computer Support Technician

Support Team

Sep 9, 2016

1,265

307

32

Walnut Creek, California, United States

acamarcs.com

Feb 19, 2020

#8

• Feb 19, 2020

• #8

Yeah you can try that as well. You may have a faulty SATA port or a bad SATA cable.

 

phillpower2

Administrator

Support Team

Sep 9, 2016

13,857

1,213

Feb 23, 2020

#9

• Feb 23, 2020

• #9

Any update Euan Pettigrew?

 

E

Euan Pettigrew

PCHF Member

Feb 18, 2020

5

0

35

Feb 23, 2020

#10

• Feb 23, 2020

• #10

phillpower2 said:

Any update Euan Pettigrew?

Click to expand...

Unfortunately, I’ve not been successful in my query

 

phillpower2

Administrator

Support Team

Sep 9, 2016

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Feb 27, 2020

#11

• Feb 27, 2020

• #11

Hello Euan Pettigrew,

To see if it helps any can you let Evan know what if anything you have tried since your reply #7.

 

phillpower2

Administrator

Support Team

Sep 9, 2016

13,857

1,213

Mar 3, 2020

#12

• Mar 3, 2020

• #12

Thread closed due to lack of feedback from the OP.