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I need help...

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g'day bahhh, and welcome.

just to get the dumb questions out of the way....

you definitely have spun the ram stick around the other way to confirm it doesn't fit that way as well?
and you have the stick lined up in the slots correctly?

note: with those slots that are on that ASUS board, I put the end without the locking clip in first, then push down the other end until you hear the lock pin 'click' into place.
 
Yeah, i have tried every possible way of putting it into the slot, and I am sure that the ram does not fit the motherboard, therefore i wonder what ram brick that will do, because it should fit from the specs.
 
all you can do then is take them both back and go "please explain?"
one of the DDR3 components must be wrong.
they either didn't give you DDR3 RAM (despite what the packaging states) or the ASUS mobo does not actually take DDR3 (again, despite two web sites I checked on saying it does).

have to admit, I was 'surprised' when you said that ASUS socket 2011 took DDR3, I thought surely it must be DDR4 by now.
 
Excuse the interjection folks :)

Can you tell us the colour of and the ID code of the RAM that you have.

Both products at your links are 100% DDR3 and therefore compatible.
 
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