My problem seemed to manifest itself when I signed up with sky for fibre optic. I contacted them and said I couldn't get an internet connection, they replied saying ,it's because my pc was not fibre optic ready and that I would need an adaptor. I went ahead and got one but still no internet connection, it just booted up to my desktop screen. Eventually I gave up phoning sky, as this was my standby pc and not my main one. but I did periodically keep trying, until such time as my desk top window no longer showed, although I do still get the desktop bootup jingle. I lost my wife not long ago and I have photos on this pc that I would like to transfer to the other one, so if anyone can help me it would be very much appreciated.