Closed/Inactive I downloaded a file from the internet and this happened

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Munmat

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Dec 29, 2018
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I downloaded and ran a file I found on the internet believing it would be safe. It installed a bunch of random things onto my laptop. I deleted all of them and the file from my hard drive but there is still a Firefox search bar at the top of my screen. I can’t find any settings or ways to remove it. If anyone knows how I would greatly appreciate it.
 

gus

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Jul 19, 2016
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Hello Munmat

Please go HERE and download AdwCleaner to your Desktop. Once downloaded right click the new icon and select Run as Administrator from the context menu to open the program. It will open at the Dashboard tab and no further changes to the program are necessary at this stage.

Click the Scan Now button.



Allow AdwCleaner to start scanning and depending on the amount of data on your PC it may take some time. At the conclusion of the scan any content considered unnecessary will be displayed in the Scan Results box. Ensure all items are selected for removal and click "Clean & Repair"



After selecting "Clean & Repair" another dialogue box may appear asking to restart now or later. If so choose "Clean & Restart Now"



Once the PC has restarted if AdwCleaner does not restart then open it again and click "Log Files" tab on the left. All log files will be listed. If you have used the program previously you may have several logs to select from so double click the most recent "Clean" log and it will open a notepad file on your Desktop.

Please COPY and PASTE the contents of that file in your next post:)



We also need a log from Farbar Recovery Scan Tool (FRST) to examine your system.

Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.

Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"



If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
Frst will open with two dialogue boxes, accept the disclaimer.



Accept the default whitelist options,
  1. If the additions.txt options box is not checked please select it.
  2. Then select "Scan"


Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.



Please COPY and PASTE the contents of these two files in your next post.
 
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