HP Omen replacement battery not found

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Status
Not open for further replies.

balesleftpeg

PCHF Member
PCHF Member
Feb 24, 2021
5
0
32
Hello all,

My factory fitted battery was dying so I got a replacement from hplaptopbattery dot co dot uk and installed it myself.

The battery icon at the bottom right says 31% (plugged in) when obviously plugged in and simply 31% when unplugged.

HP Support Assistant tells me the battery is Discharging (31%) - Primary Battery: No Battery (60) - A battery was not detected.

I have scanned online and not found anything particularly similar, just other HP users being advised to uninstall the battery driver, power off and unplug battery, then power on. This didn't fix my issue.

Also believe I have latest BIOS installed.

Does anybody have an idea on how to fix my problem and charge the new battery?

Thanks.

HP Omen 17-an0xx
 

balesleftpeg

PCHF Member
PCHF Member
Feb 24, 2021
5
0
32
Hi Rustys,

Yes, the battery is connected fine, the laptop even runs unplugged so it must be working?
I haven't had it in use unplugged for long so its stayed on 31%.
 

Attachments

  • Screenshot_20210225-091452_Gallery.jpg
    Screenshot_20210225-091452_Gallery.jpg
    933.9 KB · Views: 4
  • Screenshot_20210225-091535_Gallery.jpg
    Screenshot_20210225-091535_Gallery.jpg
    894 KB · Views: 4

Rustys

PCHF Administrator
Administrator
Support Team
Jul 22, 2016
3,594
697
127.0.0.1
pchelpforum.net
What happens when you charge the battery?

What happens when you discharge the battery?

Does it change at all from 31%

Could be a dud battery.
 

balesleftpeg

PCHF Member
PCHF Member
Feb 24, 2021
5
0
32
How else can I charge the battery other than it being inside the laptop and plugged in?

It discharges when unplugged from the mains and is now on 30%
 

Rustys

PCHF Administrator
Administrator
Support Team
Jul 22, 2016
3,594
697
127.0.0.1
pchelpforum.net
Also holds its 30% when it is plugged in
then the battery is not charging
how long are you leaving it charging to see if there is any progress
where the charger plugs in does it feel warmer than normal
what about the battery
does the plug and or brick feel warmer than usual
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,497
830
57
Any room for one more here :)

Ever used third party ink cartridges that will allow you to print but not tell you the ink levels, this could be the HP BIOS not liking a non HP OEM battery, Dell have been infamous for this for years but not seen it from a HP notebook before.

Have you tried running the HP battery diagnostic, info here

You have warranty on this battery so if nothing else helps I would suggest that you disconnect the charger, run the battery down to 0%, connect the charger and if it looks to be charging the battery leave it charging while you will be around but not needing to use the computer, the latter will allow you to keep an eye on things such as the battery being shown to be charging by the notebooks charging LED and as Russ mentioned check if the charger is warm and/or gets hot, if it gets hot that is a warning sign and you should turn off the charger.
 
Status
Not open for further replies.