HelloReckless995 and welcome to PCHF
My Name is Gus and I'll be helping you. Before we start can I ask you to read these instructions carefully and if possible print them out for use as we go through the cleaning process. Depending on what tools are in use you may not have access to these instructions.
- If you are unsure of any request as we progress PLEASE ASK, and remember as we proceed that there is no such thing as a silly question.
- Please let me know if you are receiving help at another forum on this issue so I can close this thread?
- At the right hand top of your first post please click on the"Watch thread" marker so you will receive an immediate alert when I reply.
- Please do not run any tools other than the ones we ask you to, some can be very dangerous and actually make things worse.
- Should any tools we ask you to use give you a security warning you can safely allow them to run, they have all been proven safe.
- Download any requested tools and make sure to run them from the desktop, unless specifically instructed otherwise.
- Please do not install any other software whilst we cleanup, this can complicate the process, making cleaning impossible.
- With malware it can be impossible to determine the outcome, and whilst we will work to a positive result we strongly recommend you backup all your personal files and folders before we begin.
- As we proceed with disinfecting it may appear as if your computer is back to normal, but please stay with me till I give you the all clear. In return I will do the same for you.
- Do remember the fixes used to clean your machine are meant for your computer only, and the use on another computer may cause serious damage to that machine.
- When your machine has been cleaned we will remove all the tools used, and also give you some tips to keep your computer clean and safe in the future.
- Finally, please allow me a little time to analyse any logs I request from you, I know you want your computer cleaned yesterday but please remember we are all volunteers here and we do have a life that sometimes takes us away from computers. If your thread gets closed due to no response from you you can PM me or a staff member and have it reopened. Should you not hear from me within 48 hours please PM me.
- That's the last of the fine print so lets get under way
We need a log from Farbar Recovery Scan Tool (FRST) to examine your system.
Please download the
FRST 32 bit or
FRST 64bit version to suit your operating system.
It is important FRST is downloaded to your desktop.
If you are unsure if your operating system is 32 or 64 Bit please go
HERE.
Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"
If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
Frst will open with two dialogue boxes, accept the disclaimer.
- Accept the default whitelist options,
- If the additions.txt options box is not checked please select it.
- Then select "Scan"
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.
Please COPY and PASTE the contents of these two files in your next post.
Please go
HERE and download AdwCleaner to your Desktop. Once downloaded right click the new icon and select Run as Administrator from the context menu to open the program. It will open at the Dashboard tab and no further changes to the program are necessary at this stage.
Click the Scan Now button.
Allow AdwCleaner to start scanning and depending on the amount of data on your PC it may take some time. At the conclusion of the scan any content considered unnecessary will be displayed in the Scan Results box. Ensure all items are selected for removal and click "Clean & Repair"
After selecting "Clean & Repair" another dialogue box may appear asking to restart now or later. If so choose "Clean & Restart Now"
Once the PC has restarted if AdwCleaner does not restart then open it again and click "Log Files" tab on the left. All log files will be listed. If you have used the program previously you may have several logs to select from so double click the most recent "Clean" log and it will open a notepad file on your Desktop.
Please COPY and PASTE the contents of that file in your next post
So your next post should contain the pasted contents of
FRST.txt
Addition.txt
and the adwCleaner file.