Help Please! PC "clicks" and powers down

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
I built my PC about two years ago and all was fine for a year and a half. Then, suddenly, I heard a "click" and my monitor went dark. I checked and the PC had powered itself off. I restarted it and all was fine.

More recently, this problem has occurred with increasing frequency. To make matters worse, I have to turn off the power supply then turn it back on in order to successfully restart. And, even following this procedure doesn't always work.... and I have to repeat the power-off/power-on/restart several time before my PC restarts successfully.

I have no idea of how to diagnose this problem and would really appreciate some assistance!

Windows 10, Intel i7-7700K (not overclocked), nVidia 1080, 32 GB Ram
 

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
I will borrow a power supply. It will take a few days before I have it. (Stealing might be quicker. :LOL:) Thanks for the suggestion!
 

gus

PCHF Administrator
Administrator
Security Team
PCHF Donator
Malware Teacher
Jul 19, 2016
3,462
1,694
Sydney, Australia
pchelpforum.net
There may be other issues at play, and others may suggest something else, but it's a good place to start. Will leave this thread open pending your response.
 

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
Well Gus, this morning I was able to start my PC but after about 10 minutes it "clicked" and went off again. I tried turning off the PSU and then turning it back on again before trying to restart. This approach has occasionally worked in the past, but not this time. (I tried about a dozen times, unsuccessfully.)

Since I now had another PSU available, I switched it with the old one. Once this was done, the PC ran again for 10-15 minutes and then "Click"! My process of powering the PSU off and then on prior to trying to start doesn't work.

ANY SUGGESTIONS of what to try next would really be appreciated!

Thank you!
 

gus

PCHF Administrator
Administrator
Security Team
PCHF Donator
Malware Teacher
Jul 19, 2016
3,462
1,694
Sydney, Australia
pchelpforum.net
The only other thing I can think of that can click is a failing hard drive. Is it possible for you to take the cover off and see if you can hear the location of the clicks? A piece of short tubing held close to your ear may help with this?

Again others may have ideas.
 

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
A good thought and I'll try your tubing idea to see if I can locate where the click is coming from. However, it can't be a hard drive since this build has one M.2 drive and two SATA SSD drives. Ironically, I went with SSD's for reliability.
 

jmarket

PCHF's Almighty Ruler
PCHF Owner
Support Team
Security Team
Jan 10, 2015
2,065
489
PCHF Bunker
pchelpforum.net
I have a theory. I want to test that theory.

Let's stress test your GPU. Download Furmark and install it.

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")
 

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
I only have one GPU.

Your suggestion triggered an idea..... I'll see if removing the GPU (temporarily) resolves the issue. That will be very interesting!

We're visiting family over the holidays so I won't be able to try it until I return. But, THANK YOU for your suggestions!
 
Reactions: jmarket

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
Well, I pulled the PSU out from the pc and found that the "Click" sound came from the PSU itself. So, I assumed that the PSU was detecting a short and was tripping its internal circuit breaker. Thus, I began removing all the PSU cables, one-by-one, testing to see if the PC would power up after each cable was disconnected. I removed EVERY PSU CONNECTION except the MB itself and it still gave a click and wouldn't power up... sigh. Thus, unless anyone has another thought, it appears that I have a short somewhere on the MB. I'm not sure how to proceed at this point.
 
Last edited:

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
I purchased a new motherboard which should arrive next Tuesday. I'm hoping to use the same processor, GPU and RAM. I eliminated the GPU as the problem by disconnecting it. However, if the processor or RAM is the culprit, then I'll be p*ssed. I'll update once I've had a chance to try it.
 

PeteM

PCHF Member
PCHF Member
Dec 16, 2018
12
5
74
Since I needed to replace my motherboard, I decided to go with something a bit more current. Thus, I obtained an Asus ROG Strix Z390-H Gaming MB and an i5-9600 processor. I've just started assembling the new MB and processor.

One of the things I did was to move my M.2 drive from the old MB to the new one. This 500 GB drive is where I had Windows 10 installed. Do you know if I'll need to reinstall Windows 10 on the new MB? It would be great if the existing OS would continue to work.

Thanks!
 

gus

PCHF Administrator
Administrator
Security Team
PCHF Donator
Malware Teacher
Jul 19, 2016
3,462
1,694
Sydney, Australia
pchelpforum.net
It is always best to reinstall the OS when making major hardware changes as you have done. the old drive may work but you will certainly have a mess of drivers when you do get it running, and depending on your type of license for Windows you may need to get a new one if you reinstall.
 
Status
Not open for further replies.